“I saw the Boho Factory dress ad pop up on my IG feed back in February and couldn’t believe my luck, I had found a website where they had so many beautiful dresses for SO CHEAP!! Well, we all know that saying right, “If it seems too good to be true, it usually is...” It looked like they had a high volume of sales and positive reviews so my boyfriend went ahead and bought me multiple dresses from the site, spending ~$200 in total. They sent one email with the order confirmation, and then nothing else besides their “sale” emails which were coming ~5x/day. According to their website the shipping time to the US is 8-25 days, we were told we would receive a confirmation with tracking once it had shipped, we did not. Over a month went by and we didn’t receive a tracking number or the clothing. I reached out to the company, they said the items were being held at US customs (coming from China) and that a tracking number would be provided once released. Weeks went by and we never received anything. We then opened up a case with the credit card company as this was becoming ridiculous, got our money back as it was obviously a fraudulent transaction (paid for a product we never received.) A week later we were charged again!! The claim came back on us and we were forced to pay again because Boho Factory had provided PROOF that the items had been delivered. WAIT, WHAT?! 1. We never received this tracking number and 2. Up until this point, when we searched our order number in their shipping tracker it would show up as “shipped” with no other information (no tracking number.) Now when it’s searched it shows all items have been delivered... Ok, this makes 0 sense... We now have proof from the company that an order that apparently had no tracking number until being delivered, has been delivered? We fought back and forth with them for months, even tried going through USPS lost mail, apparently our order had been delivered to our address and that it must have been stolen but we are still responsible for paying for the dresses. Our apartment complex has a parcel pending system, this package was never logged into it and not delivered to our address. The company told us to check with our neighbors as the tracking number showed delivery confirmation. (Seriously?! Start checking with our neighbors for a package that was apparently delivered months ago...?) At this point it was a lost cause, we never got our money back and never received anything. This company is an absolute SCAM!! Once doing some research we realized many others have experienced the same: either they never receive what they order or the dresses come and are nothing like what they are supposed to be. Don’t waste your time or money! Can’t believe these scammers have not been shut down yet!! Any positive reviews are bots or paid for. SCAM SCAM SCAM!!!! BUYER BEWARE!!!”
“Terrible service, terrible products, everything is SH*T!
Ordered two dresses and they don't look anything like the picture! the material is so so cheap and looks like it's going to break soon. Not even the print matches the picture.
I have contacted them via email, I have been asked to send pictures of showing what's wrong and when I did I never heard back from them! For a week. I tried all social media messages, emails, they just ignore me. So disgusting! I'm sure they are waiting for the 15 days return policy to run out.”
“So glad I didn’t order from you. Checked the reviews first. Probably faulty products from China. I got wise after ordering from Annie Cloth and being told it would costs hundreds of dollars to return poor quality merchandise. I hope others read your reviews and avoid future scams like yours. 👍🏼”
“I bought two dresses from Boho Factory, neither of them look anything like the pictures and they aren’t even functional. One is a wrap dress with no hole in the side to thread the tie through. And their returns policy is terrible with poor contact options.”
“This website is such a SCAM. I wish I had read the prior reviews sooner. I purchased two dresses from Boho Factory and after googling reviews later that evening, I attempted to call to cancel my order and obtain a refund. I made the call less than 12 hours after my purchase. I NEVER got a reply until “after it shipped (aka with no tracking number).” RED FLAG number 1, their phone number on their website rings once and then directs you to their customer service on their webpage. You CANNOT speak to a representative. Everything is done by email, and you’re lucky to even get a response. RED FLAG number 2, returns and refunds can only be made on non-sale items. The entire site is on sale, so no refunds will be made. RED FLAG number 3, their reviews section on their webpage are all positive reviews; however, there is no post date to when these reviews were made. This suggests that the company paid people to make a positive review for them, or they copied and pasted reviews from other legitimate websites. RED FLAG number 4, did you notice that the individuals that posted reviews with pictures cut their head off in every photo to protect identity? Scroll through, I promise you won’t find anyone’s face in their “dress that they loved”. RED FLAG number 5, their address is registered in the states, but they are truly in China. RED FLAG number 6, during checkout, there is no added tax which I found really odd. DO NOT USE THIS SITE. If you have made a purchase, contact your bank immediately to request a claim. Good luck!”
“Do not order from them. They deleted my account after I received my order. I can't even return this damaged and dirty dress they sent. VERY VERY cheap material that doesn't match the pictures.”
“Awful cheap clothing, nothing like the pics. Very difficult company to deal with and insulting. Might not even get your order, took months for me to get 2 of the 4 items (although looked nothing like what I ordered). The other 2 items, who knows where it is. Don't bother”
“BEWARE OF THIS WEBSITE!! FALSE ADVERTISING!!
There is no full price merchandise on their site! Even thought they advertise "Free Returns" it is a scam! Sale items are non-refundable, therefore nothing is refundable!!
This is a fraudulent company! Please make your complaints in the United States for Online Shopping Fraud to the Federal Trade Commission here...
https://www.ftccomplaintassistant.gov/#crnt&panel1-1”
“If I could give them 0 stars I would!
I ordered from them because the site says “free returns “ 30 day money back guarantee as well. The dress I got was too see thru for me.
First... they asked me to send a photo of what is wrong with the dress. I guess they wanted to see my entire body thru the dress.. I didn’t sent a photo.
Second.. they said refunds are only available on full price merchandise. There is no full price merchandise on their site.
Third.. I sent back the items via USPS my dime, costing 25.79 and they are saying they cannot refund my money because I didn’t send it via tracking ( which cost 75.00)
Soooo they have the dresses and my money!!!! I have nothing!!no dresses and I’m out $72.98 and 25.79 shipping
Jerks!!! And they refuse to refund me the money. So where I checked the bottom box refund over 14 days..that means NEVER!!!!! I never got one😡😡😡”
“Where is the negative star rating? I ordered a dress 20th August and am still waiting for a tracking number! I contacted them and they responded and then I contacted them again and again and again and haven't had a response. So I decided to take it further and lodge a dispute with PayPal and requested a refund through them. Apparently they have agreed to a refund so I am patiently waiting to see the money go back into my account. Worst online shopping experience ever. Everyone stay away! Do not trust this site at all!!!”
“Terrible quality. I couldn’t even get my arms in the lace sleeves because they were so skinny (I’m 5’ 10” and 125 lbs). The jumpsuit I bought was white and totally see through, and returns seem nearly impossible. Worst online shopping experience ever.”
“the option of not giving any star should be available.
this is the worst ever online shopping experience I have had. Delivery takes for ever! I ordered items 2nd August 2019 and I am still waiting for their delivery on 26th Sep 2019!! they refuse to refund me as they claim that they have now posted the items via China post! China post website is a joke! but let's leave that for another day. it is showing my items as at Shanghai international airport since 15th August 2019.
Awful service.
DO NOT USE THIS WEBSITE FOR YOUR OWN SANITY”
“I agree with everyone here.. poor quality, awful customer service, basically cheap knock offs of the photos on their website. What a waste of my money.”
“Absolute garbage! Items do not look anything like they do in the photographs and their return policies pathetic you might as well kiss your money good bye”
“They have not refunded me for the items I sent back. They avoid answering any questions. They do not communicate. Very poor accountability. Very poor quality of clothing.”
“They’re a scam. If you’re not satisfied and want a return or refund of your product, they will reject you coz only “full priced items” are eligible for refund/return while essentially, all their products are marked as “sale”. Biggest scam and be aware!”
“The absolute worst quality, poorly made clothing. I sewed better in my Home Economics class in first year high school. Cheap material, see through, crooked neck line.
The only saving grace is they were on sale and I didn’t pay full price for the 3 dresses.
Absolutely disgusting - don’t waste your time or money.
I’m too embarrassed to even give them away to someone else- I certainly won’t be wearing them.”
