Name: Boilers 4 Essex
Rating: 4.79

“Have happily used Boilers 4 Essex for several years for servicing. Got recent text / email from them advising my Boiler is due for service so have responded to both asking for an appointment but my replies have been ignored. So have rung them twice and have spoken to different people who "are not in the office at the moment so please text details and the will get back to me" ......well, surprise, surprise, nothing. Fine, if they don't want my business any more I don't have a problem with that but stop wasting my time sending me messages touting for work, and even worse be honest with me on the phone rather than asking for information they have no intention of responding too. Really disappointed - they used to be so good.” Hi John, Our reminder system makes sure our customers boilers stay up to date and in good condition. When customers come back to us we book them on a first come first serve basis. As this is the only fair way. We advised you that the soonest appointments would be in November and that you was on our list to confirm a date and time in early November. I’m afraid it’s still October John! Your many phone calls and emails do not change the fact we have no availability until November. Disappointing really that instead of putting your hands up and saying “sorry, everyone’s human, we just got it wrong this time” which might actually have generated a bit of goodwill, you instead choose to try and spin a tale which purports to paint me as some pushy individual trying to jump the queue. Unfortunately, your spin does not, as you well know, quite tally with the facts. On September 19th I received both an email and a text saying my service was due, and to please get in touch with my preferred dates. I responded to both saying I would like the service to be done so can we please arrange an appointment. I heard nothing further. So… On October 10th I rang, spoke to a lady called Rachel who said she was in the car, could I please text my details and she would get back to me with an hour. Nothing…. October 16th , rang again – can’t take you call, please leave details and we’ll get back to you as soon as we can. Nothing……. October 18th, rang again, spoke to someone who bookings were now into November, but was not in the office so could I text details and they will get back to me. Texted details (again!) saying I was happy with most dates in November. Have I heard back – well surprise surprise, no. You subsequently emailed to me saying my review was unfair and should be taken down. Having re read it I don’t think there is anything in it that is not truthful or distorts the facts. Yes, as you somewhat sarcastically say, it only October, well not sure what that has to do with not responding to messages / texts / email or being able to make a future booking in November, December, January or whenever one is available.”

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Posted 1 year ago

“Have happily used Boilers 4 Essex for several years for servicing. Got recent text / email from them advising my Boiler is due for service so have responded to both asking for an appointment but my replies have been ignored. So have rung them twice and have spoken to different people who "are not in the office at the moment so please text details and the will get back to me" ......well, surprise, surprise, nothing. Fine, if they don't want my business any more I don't have a problem with that but stop wasting my time sending me messages touting for work, and even worse be honest with me on the phone rather than asking for information they have no intention of responding too. Really disappointed - they used to be so good.”

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Posted 1 year ago

Hi John, Our reminder system makes sure our customers boilers stay up to date and in good condition. When customers come back to us we book them on a first come first serve basis. As this is the only fair way. We advised you that the soonest appointments would be in November and that you was on our list to confirm a date and time in early November. I’m afraid it’s still October John! Your many phone calls and emails do not change the fact we have no availability until November.

Posted 1 year ago

I’m glad you was happy with our work in the past.

Posted 1 year ago

“Customer support and work completed in good time with a polite and courteous service. Paul Bowman has restored my faith in the meaning of good service.”

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Posted 2 years ago

“Very prompt, polite and professional service throughout. A very helpful engineer called Danny investigated and diagnosed my boiler fault quickly and repaired it efficiently and effectively with genuine parts. Excellent same day service. Fair pricing as well.”

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Posted 3 years ago

“Excellent service. Timely works done. No hassle. Polite and gentle people. Very happy.”

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Posted 3 years ago

“Outstanding service a real breath of fresh air for a team to turn up fully equipped to carry out an exceptional job on time with no fuss”

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Posted 3 years ago

“Excellent service provided by Alfie. So impressed as he was able to resolve the issue which 2 other companies couldn’t and even I was handed a quote for a new connection!! I would recommend boilers for Essex anytime to my friends and family. Next time I know which company to depend on . Thank you for your help and outstanding work”

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Posted 3 years ago

“Very good service, advice and workmanship. Will use again and also recommend to others.”

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Posted 3 years ago

“Disappointing communication and customer service. Will not be using this company again.”

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Posted 3 years ago

Clare we fixed your system and left it working. The fact that your tenant was hoarding in rooms and not giving us access to the full system made it a very difficult. We even attended free of charge again to bleed a radiator once the system could be accessed. We then attended a further time when your tenant reported an issue, they didn't even answer the door and you didn't answer your phone when we couldn't get in. Again an issue was reported we booked you in to come back yet again. This time you cancelled on the day we was meant to come because the system was working! You have an old system that needs work and a tenant that clearly doesn't know how to use it. Each time you have contacted us we have been polite and have offered to attended. Each time we have left we have left a working system. What more can we do? The fact that your heating system is old and needs work doing to it is not our fault. All the faults were highlighted during the first visit. A good landlord would put a new modern combi system in that is easier for the tenant to use and more efficient. Instead of blaming an honest company only carrying out the work you have requested. You yourself admitted the system has not been touched for 30 years. How long do think a heating last with out any maintenance? We have been given the run around by you and your tenant and your review is not justified at all. IF ANY OF OUR CUSTOMERS EVER HAVE A PROBLEM WE ALWAYS RETURN.

Posted 3 years ago

“We have an electric boiler - after a couple of other firms turned up and the walked away saying - Don’t do electric! We found James online.. he clearly knew his stuff- took a look at the manual for the boiler and it was fixed in no time. We will be using him when it’s time to replace or repair it in future. Polite and helpful- 5 stars. Highly recommended”

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Posted 3 years ago

“Very professional service provided. The company responded to our request for service within minutes of online form request submission. Excellent job done and staff are friendly and professional.”

Boilers 4 Essex 5 star review on 8th February 2021

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Posted 3 years ago

“I made my enquiry with Boilers 4 Essex at around 5pm on and a Sunday evening when my boiler stopped working completely as they had been recommended to me by a friend. Within an hour I had a call back and a FaceTime consultation with a really helpful man called Paul who went though everything to make sure I had the best boiler to suit my needs I was so impressed how they went above and beyond on a Sunday night to help me. It was installed on the Tuesday by Alfie and I couldn’t be happier. From start to finish he was polite, professional and extremely tidy and I felt very comfortable having him in my house. He done such an amazing job and I can’t recommend him enough he is a real asset to the company. I’m so impressed with Boilers 4 Essex and will continue to use them for my yearly service. Thanks again guys.”

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Posted 3 years ago

“James was very helpful and kind.”

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Posted 3 years ago

“Great service. Lee was punctual and after investigating was quickly able to identify the fault, get the part necessary and iinstall it all on the same day. Central heating now working perfectly.”

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Posted 4 years ago

“Never used Boilers 4 Essex before and chose them after a little on-line research, but mainly because they are a Worcester Bosch accredited installer. The plumber assigned (Lee) arrived on time, was friendly and clearly knew his stuff. Our house was left in good order and before he went, Lee made sure I was familiar with the new controls. All in all, a good experience and I would be very happy to employ Boilers 4 Essex / Lee again.”

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Posted 4 years ago

“Fantastic service, especially from the enginer Lee. They established the problem and within 48 hours repaired it. Great customer service, with a follow up call to check the problem had resolved. Thank you.”

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Posted 4 years ago

“Happy with the work carried out”

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Posted 4 years ago

“We’ve had these guys install and service our boiler (plus visits for other things too) since we moved in to our house in January 2019 and they've been nothing but professional and polite. If we ever have a problem with our water or heating systems they will talk us through fixing things on the phone without charge and are just generally really nice guys. We couldn’t recommend them enough, best plumbers we’ve ever used!”

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Posted 4 years ago

“Excellent service highly recommend lee hes very efficient price was very reasonable”

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Posted 4 years ago

“Had a broken boiler. Called these guys, they attended same day. Found the problem which was a faulty pump. They went out got the new one and changed it. All in all problem solved within a couple of hours. Very pleased.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Boilers 4 Essex Reviews