Bonmarché Reviews

Name: Bonmarché
Rating: 3.17

3.2 Rating 213 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.2

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saw items online - phoned nearest store to see if they had it - store could not have been more helpful - then ordered inline”

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Posted 7 years ago

“The delivery was quick and the clothes were perfect.”

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Posted 7 years ago

“The delivery was quick and the clothes were perfect.”

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Posted 7 years ago

“Discount schemes and able to order online with delivery to shop gives greater choice of products”

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Posted 7 years ago

“Great designs at reasonable prices”

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Posted 7 years ago

“Good quality clothes and very reasonable prices”

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Posted 7 years ago

“fast delivery”

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Posted 7 years ago

“Very prompt delivery and their returns policy is easy to use.”

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Posted 7 years ago

“A great range of clothes and accessories for over 40's women. Ordered online and delivery was free and arrived in a few days. I like that I can return unsuitable items by post or to the store for a refund. It's easy to shop from my sofa and find clothes that are a good fit and quality.”

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Posted 7 years ago

“Clothes are usually very good, only problem their skirts come in one length, unlike other High St. shops. Unfortunately women do not all come in one height, or wear their skirts the same length. Some of us prefer to wear skirts 27" length, or even 33" length, according to our height or preference, not just 31" as you stock. Come on Bonmarche, you know you can do it! You are losing business!”

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Posted 7 years ago

“Sales assistants very helpful as I had my elderly (83) mother with me. They treated her with loads of respect almost like royalty.”

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Posted 7 years ago

“BECAUSE THEY CATER FOR THE MORE MATURE LADIES AND YET VERY NICE CLOTHING .”

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Posted 7 years ago

“Excellent customer service from Karen in Bonmarche' in Harlow.”

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Posted 7 years ago

“Very efficient and quick delivery and you can return goods to shops”

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Posted 7 years ago

“Staff were very friendly & helpful bought a long dress & Ivory short jacket both superb fit & good quality, well pleased.”

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Posted 7 years ago

“i am a regular customer of bonmarche spalding store i visit most weeks for a look and offers. However i find the quality and style have gone down since David Emanuel is no longer one of the designers. The smart casual look aimed at the 50 plus market who are a good portion of customers at this store. I am finding it much more difficult to buy as much clothing and am having to find other suppliers of size style and quality. I realise i might be the difficult one but on past few occasions i have asked other customers who agree they dont find as many outfits they like and also looking for other suppliers. i do hope it will improve in near future as it an important part of life. i like to look nice but cannot afford to pay to much.”

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Posted 8 years ago

“Went to basildon store to collect my online order greeted by a surley plump young lady with pulled back black hair who made me feel like an inconvenience when I asked if my order was in. As I couldn't remember the exact day I placed my order . I was told that it takes a week to deliver to store I would receive a phone call when it had been delivered . I started to shop at this store as my sister in London uses it and decided to use the online shopping site as well ,bad move I have never been made to feel so uncomfortable as I was today . The funny thing was after i returned home I received a phone call to say it was there nasty women bad customer service.”

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Posted 9 years ago

Bonmarché is rated 3.2 based on 213 reviews