Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good sizes. Good prices. Good variety.”

Helpful Report

Posted 6 years ago

“Very helpful friendly staff, excellent choice and value for money”

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Posted 7 years ago

“I enjoy going in the Store because I always find something good to wear, the Staff are really helpful and kind. The clothes are very wearable and smart, up to date styles, well fitting sizes and comfortable to wear.”

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Posted 7 years ago

“Hello Bon Marche - I recently went into Marks and Spencer in Plymouth to ask for a pair of jeans with 31 inch inside leg measurement. They said that they could not order them, if they were not on the rail they were not available even though they were clearly available on the M&S website. I then went to Bon Marche. They did not have the Sara jean in 31 inch length but offered to order them for me, collect from the shop within a week. Well done Bon Marche - get stuffed M&S!!!”

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Posted 7 years ago

“My wife has shopped with bon marche for years as the quality of there clothes is first class.”

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Posted 7 years ago

“I placed an order on line to collect from my nearest store it was ready for collection with in a week. Very pleased with my purchases and the ladies in store very helpful and friendly. Bon marche Romford.”

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Posted 7 years ago

“I shop mostly at bonmach love all their clothes all ages and sizes.”

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Posted 7 years ago

“I placed my order on line on March 30th. As it was the Easter bank holiday I thought that I would have to wait a bit longer than usual. On Tuesday April 3rd I was pleasantly surprised to receive a phone telling me it was at my local Farnborough store. As usual trousers are a great fit, comfortable, good quality. Well done Bon Marche”

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Posted 7 years ago

“Clothes for the older lady, colourful and comfortable”

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Posted 7 years ago

“Delivery to store hassle free item asexpected.”

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Posted 7 years ago

“I love Bonmarche the items they sell are sometimes things not in the shops but are easy to wear, wash beautifully,and are not expensive.There is free delivery if you spend over a certain amount and if it isn't correct for it you change your mind you can take it back to the shop for a refund .Win Win.”

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Posted 7 years ago

“My order was dispatched to my home address and arrived within 2 days. I had to return 2 items to a store and had really good service”

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Posted 7 years ago

“Speedy delivery and quality clothing”

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Posted 7 years ago

“delivery of the item was quick and they let me know when the dress had been shipped which gave me time to waut for it. when it arrived i looovvveeed it”

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Posted 7 years ago

“Easy to use website, very clear. The true to size review is good to have as it guides you for picking your size.”

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Posted 7 years ago

“I purchased a coat from one of their stores but found it uncomfortable to wear so I returned it to the store, explained to them what I thought was wrong with the garment and got a full refund with no big drama cheers”

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Posted 7 years ago

“Have just taken delivery of 3 dresses bought in the sale for £45.60 in total. Absolutely delighted with the quality and fit. Perfect for my cruise in may. Could not be happier. Thank you Bon marche.”

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Posted 7 years ago

“Bought a jumper. The colour choice was excellent. It was great value for money and the service was good”

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Posted 7 years ago

“I am always satisfied with there products”

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Posted 7 years ago

“Good selection of quality items at reasonable prices, with helpful staff.”

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Posted 7 years ago

Bonmarché is rated 3.1 based on 223 reviews