Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible bobbling/felting on some polyester cotton nighties I have bought look 2yrs old rather than 2months old”

Helpful Report

Posted 7 years ago

“Purchased a number of night tees recently some not yet worn some worn once washed once worn ones are covered in bobbles/felting Now look like I've had them a few years rather than a few weeks. They do in fact look worse than ones I have had a few years .”

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Posted 7 years ago

“Most items fit to size - varied choice colours and designs - buy from store as web site not good!”

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Posted 7 years ago

“Speedy delivery and quality clothing”

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Posted 7 years ago

“delivery of the item was quick and they let me know when the dress had been shipped which gave me time to waut for it. when it arrived i looovvveeed it”

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Posted 7 years ago

“Easy to use website, very clear. The true to size review is good to have as it guides you for picking your size.”

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Posted 7 years ago

“I purchased a coat from one of their stores but found it uncomfortable to wear so I returned it to the store, explained to them what I thought was wrong with the garment and got a full refund with no big drama cheers”

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Posted 7 years ago

“Have just taken delivery of 3 dresses bought in the sale for £45.60 in total. Absolutely delighted with the quality and fit. Perfect for my cruise in may. Could not be happier. Thank you Bon marche.”

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Posted 7 years ago

“Bought a jumper. The colour choice was excellent. It was great value for money and the service was good”

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Posted 7 years ago

“I am always satisfied with there products”

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Posted 7 years ago

“Good selection of quality items at reasonable prices, with helpful staff.”

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Posted 7 years ago

“I always order clothing for my wife which is very well made and at a fair price. I always get an e mail telling me when my orders are ready for collection. ( I always use click/collect)”

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Posted 7 years ago

“Whatever I buy from you. I am always so pleased with the items. Last bought two pairs of jeans. Very pleased indeed”

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Posted 7 years ago

“Great products for great prices”

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Posted 7 years ago

“Love this shop, good choice of clothes for my age and fit. Only gripe is I wish sizes were in single sizes example 18 NOT 16-18 as that size to small and 20-22 to big. Please stop doing this”

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Posted 7 years ago

“Their website was easy to follow, and my order went through without any problems. The delivery was on time, and my order correct.”

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Posted 7 years ago

“I needed to get a few items for my mother, whos been in hospital and they had exactly what i needed, it was delivered the next day after ordering and the items were well packed and perfect for my mother. Highly reccomended.”

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Posted 7 years ago

“Always Extremely Friendly and helpful. No quibble when I returned something”

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Posted 7 years ago

“Easy to use website and prompt delivery”

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Posted 7 years ago

“Very quick delivery to a Bonmarche shop of my choice for free. Better selection of sizes online and a lovely range of clothes for the slightly older lady without being frumpy. Prices are pretty good too. Sizing can be slightly large but I always order a size down and that is perfect.”

Helpful Report

Posted 7 years ago

Bonmarché is rated 3.1 based on 223 reviews