Bonmarché Reviews

“ There is no mention of this when order was placed only when you read the returns section of your delivery note. ”

“ Sent 2 parcels back on 6 April 2024 by Evri 2 day delivery. ”

“ Purchased 2 x pairs of trousers . Cost of delivery and return was a third of the price for the goods!!! Returned a week ago and still no refund! We wouldnt use this company online again. ”

“ Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear ”

“ I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money. ”

“ Ordered sandals online, paid delivery charge to deliver them to a store. Travelled 11 miles to pick them up. Sandals were too big, asked for a refund when I was at the store, was told sandals needed to be returned online. Absolute rubbish service. Returned them online and had to pay the postage. Will never ever buy or recommend this company again ”

“ Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4. ”

“ The item I purchased still had the security tag on it and a small rip to the stitching, returned by post and had to pay postage, so all in all with delivery and postage charges, the purchase was expensive. Will think twice before using Bonmarche again for online purchases ”

“ Your utterly incompetent carrier Hermes lost the item I had ordered with next day premium delivery. ”