Bonmarché Reviews

“ I was told my refund would be by cheque and take two weeks . ”

“ I returned and paid for a parcel to be returned back to bonmarche and three weeks later i am still waiting for my refund. I have had better feed back from temu no quibbling about anything. ”

“ Returned a pair of trousers and still waiting for a refund 🙄 I paid a delivery fee and £3.50 to return the item I also have a proof of postage receipt ”

“ Sizes are inconsistent and are either huge or tiny ! Returns have to be paid for unlike most companies, and I'm still waiting to be recieve a refund from several weeks ago . ”

“ Still waiting for someone to contact me about a refund I sent items back to them ages ago! Been more than 14 days and I know it’s been Xmas but no update. ”

“ New branch is Blackburn Lancashire…I purchased a fine knit sparkling thread top in mauve…I wore it once and the threads were damaged in various places after being worn once…I took it back and complained about the fragility of it…the staff would only let me choose something else in replacement…there was nothing else I wanted, …they wouldn’t offer a credit note or a refund…a very hard faced manager…I’ll never shop there again…on my way home I threw it in a bin with the receipt. ”

“ Not happy. Bought elderly Aunt a Christmas present, skirt and top. Unfortunately she became poorly in her care home and is now bedridden, palliative care. Christmas present no good now . Wanted a refund but as I bought it end November I am out if 28 day and the Christmas policy only gives exchanges. Most shops offer christmas refunds up to a week after xmas! She is not needing any clothes! Very distressing time.! ”

“ Items were very cheap and nasty so returned to shop for refund, or so I thought. ”

“ After placing my order in July and paying for the postage. It didn't arrive. I have emailed 4 times to what they call customer queries/customer services with only one reply thanking me for my patience. My patience have well and truly past. I am disgusted at the ignorance of Bonmarch staff and would like to receive the goods or a refund plus an apology. But I won't hold my breath 😡. ”

“ Really disappointed with bon marche return policy. Paid for postage to be delivered. Now at to pay for parcel postage to be returned. So wrong won't be ordering from them again. It doesn't help that they don't have a shop in the town centre any more the nearest one is miles away from me. Really hope I don't have to wait ages for my refund ”