Bonmarché Reviews

“ Because I payed by the safe option PayPal, returns have to be posted back to Bonmarche for a refund at my expense. ”

“ Terrible returns policy. Will never buy bon marche online again. Come on...you can do better than this bon marche ”

“ Company returns policy is absolutely awful. ”

“ Returns policy very unfair. In error I picked up the wrong size pack of knickers. Took them back to the store the next day unopened, seal in tack but was told no refund. M&S, New Look, Next, Tesco all exchange unopened underwear. ”

“ Returns to Bon Marche is so annoying. Bought 2 items both needed returning due to been too big, paid for return postage via Evri as Bon Marche policy states… after a week Evri say they still on way back to retailer, but probably arrived and retailer not updating they have received the goods. No other company’s are like this when ordering online. Will certainly never buy online again from Bon Marche ! ”

“ I find the Bonmarche returns system very confusing, so I have returned my parcel by post. This cost £5.89. I hope they receive it and I am refunded £68.30. I will think twice before ordering from Bonmarche again. Other catalogues are easier and have depots around local towns. ”

“ Having spoken to customer service several times I believe there's a hold up in the warehouse most probably as their clothes are generally of poor quality and the warehouse is swamped with returns. ”

“ I have also fallen foul of the terrible returns policy. ”

“ I will definitely not be ordering anything from Bonmarché online again. I paid by PayPal as it is a safer way to pay online and have now been told I need to pay the postage to return the item as cannot be returned to the store. Dreadful returns policy! Who ever packed the parcel had already peeled the returns label and attached to the bag. ”

“ Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear ”