Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good description of clothing. Goods arrived earlier than expected. The website is easy to use.”

Helpful Report

Posted 7 years ago

“One of the best companies I have bought from for many years, excellent choice of products, a good range of sizes and unbeatable prices for the quality of the goods you receive. They have a top class, no quibble return policy, which I might add I very rarely have to use and their customer service is second to none. They also have a good range of true to fit sizes and lengths, which is so important, especially if you are ordering online. The option of delivery dates is also a definite plus, especially for last minute invitations, when you feel "I have nothing to wear". Bonmarche, I would recommend to everyone, you won't be disappointed.”

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Posted 7 years ago

“Good value good quality clothing - very good customer service and a bonus card scheme”

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Posted 7 years ago

“Good FITTING clothes and value for money.”

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Posted 7 years ago

“Excellent way of treating clients at the counter. They always provide good, honest and positive comments on clothing.”

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Posted 7 years ago

“Bought a swimsuit. Agent left security tag on so was unusable. After several emails and threatening legal action , got a reply from a Charles Tate asking me to post back the swimsuit and proof of purchase. Did this over 5 weeks ago. No replies from any of my emails asking what is happening. Head Office unable and unwilling to assist. Am out of pocket for item and postage now. Wouldn't shop there again. Wonder why their branches are closing down.....”

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Posted 7 years ago

“Good service and items”

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Posted 7 years ago

“delighted with both items and delivery a couple of days later”

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Posted 7 years ago

“Was as exactly as described on that online site”

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Posted 7 years ago

“I was very happy with my purchases the qualifying the clothing was vetygood”

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Posted 7 years ago

“Very happy the quality of the cholthing is exelent”

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Posted 7 years ago

“They got me an item of my size that they had not got in store”

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Posted 7 years ago

“Good quality clothing with lots of choice. Usually have delivered to store but also delivered. Good customer service.”

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Posted 7 years ago

“items well displayed and if your size not out they check if they have it in stock and if not they offer to order it for you. Always very helpful and friendly staff”

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Posted 7 years ago

“lovely clothes, splendid fit, delivered to my door making shopping easy for me being able to try them on in the comfort of my home”

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Posted 7 years ago

“good quality reasonable prices”

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Posted 7 years ago

“good quality, but fair price , swift delivery”

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Posted 7 years ago

“The clothes are my size and shape, with such good choices.”

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Posted 7 years ago

“Always friendly staff. Good quality clothes and reasonable prices”

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Posted 7 years ago

“Always friendly staff. Good quality clothes and reasonable prices”

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Posted 7 years ago

Bonmarché is rated 3.1 based on 223 reviews