Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

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Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There clothes are good AND THEY do length 25 in jeans and trousers, BUT there zips are rubbish SADLEY, bought a really nice padded winter coat but had to have the metal zip replaced with a nylon one because bathe metal zip kept sticking and getting caught on the linning, that’s the only problem I find”

Helpful Report

Posted 1 month ago

“I was assisted by Claire at the Redditch branch of Bon Marche today. She looked online for me so I could choose an item not in store. I was really pleased to find what I wanted but without Claire's help I probably wouldn't have found it. Excellent customer service. 5* Thank you”

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Posted 5 months ago

“So helpful , friendly in wolverhampton store thank you emily and pam ,nothing to much , a pleasure to go in”

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Posted 6 months ago

“Birchwood Warrington 2 lovely staff was in today . Michelle and April . Lovely to come in a shop and 2 b served by plesent staff . Helpful and wanted 2 b there 10/10”

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Posted 8 months ago

“I recently bought two dresses online from Bonmarché, Both dresses are absolutely lovely, with excellent quality .The prices are very affordable, making it a fantastic value for such high-quality items. I love my new dresses and will definitely be shopping here again!”

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Posted 8 months ago

“I visited the Ely branch today 10/4/24 I can only speak highly of the help given to me by Tulin and Jeanette and have found them both always so helpful and would recommend the Ely branch store. Keep the good work up girls.”

Helpful Report

Posted 1 year ago

“Been in bonmarche shop in Skegness today staff always so helpful and kind top marks to them”

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Posted 1 year ago

“Cannot understand why purchases through PayPal need to be returned by Evri at a cost of £2.99 and not refunded at a store. Will not be buying here again.”

Helpful Report

Posted 1 year ago

“Have been into Torquay branch today.. I would like to say a huge thankyou to Alison who went beyond all to help me choose some new clothes. Amazing naturally friendly lady.. And not forgetting Harriet ...”

Helpful Report

Posted 1 year ago

“The ladies in Hereford Bonmarche all so friendly, & helpful. Nothing is too much trouble for them. Ten out of ten ladies”

Helpful Report

Posted 1 year ago

“I love Bonmarche ladies clothes. Good quality & such good value for money I think. But more importantly the ladies in Hereford store so friendly & so helpful.Nothing is too much trouble.! Keep up the good service ladies. So nice these days.”

Helpful Report

Posted 1 year ago

“i always have remarkable service fron karen and mandy in hastings . i am always made welcome .and because i am partially sighted they help me find my size .and .tell me about new styles available . i cant thank them enough well done . jan miles.”

Helpful Report

Posted 2 years ago

“I had amazing service from Linda at the Livingstone store today (28/03/2023). She checked the stockroom for the jeans I was looking for and actually managed to locate a pair. She was so approachable and friendly. Sadly I can’t find a way to bring her to the attention of her employers.”

Helpful Report

Posted 2 years ago

“i have been buying from bon marche for a long time also other stores i know my size and bonmarche have the correct size for me a lot of other stores have my size but it dosent fit me sometimes i have to go 2 size bigger so if your an 18 like me an 18 is perfect at bonmarche the staff are there to help and always do have time for you so thank you”

Helpful Report

Posted 2 years ago

“I dont usually shop at Bonmarche but I recently visited the St Helend branch looking for Christmas presents. I wasnt sure what I wanted but the customer service I received was outstanding. The ladies name was Annette. She spent time with me advising me of gifts . I must say she went above and beyond and I will definitely be a returning customer. Thank you Annette! 😁”

Helpful Report

Posted 2 years ago

“I shop at bon marche in Stockport and have to congratulate the wonderful staff, nothing is too much trouble for them and always greeted with a smile. I enjoy shopping here I like the clothing but the fabulous staff make it all the more enjoyable so Thank you Mary”

Helpful Report

Posted 2 years ago

“I went your farnbourgh branch today and the lady that served me was really quite rude tried to talk to her and she ignored me twice I have worked in retail and you can't treat customers like that .she was on the first till be front door I shopped about 1230 She did the same toy friend to inwont shop in there again”

Helpful Report

Posted 2 years ago

“I visited the Bonmarche Store in Dukes Walk, Maidstone, Kent today and my mission was to find some new clothes for my holiday. Whilst choosing things to try on, I was greeted by Rachel who asked if I needed any assistance. She then proceeded to help me look for items to try on and took me to the Changing Rooms where she was on hand to assist me if I needed to change something for a different size or I asked her advice as to whether something suited me or not. Rachel even assisted me whilst I changed out of some dresses, as I had got rather warm in the changing rooms! I have never had a personal shopper before but I can highly recommend Rachel. I hate shopping for clothes, so it was really helpful when Rachel offered her assistance as I managed to leave the store with 6 dresses and 2 tops at a very reasonable price and for once I left a Clothes Shop with a smile on my face and something in my bags. I recommend Bonmarche in Maidstone as the Store is very well laid out, with a great variety of clothes, value for money and very friendly and helpful staff. Thanks to Rachel I now have some new clothes to wear on my holiday instead of the really boring ones I have had for years. :-)”

Helpful Report

Posted 2 years ago

“I went into this shop yesterday with my mum. Coventry it was well laid out and lots of sizes from 10 to 22. From dresses to tops to leggings. Swim wear. The price of the clothing was very good. And good quality material. The staff were very helpful. 2 older ladies and a young girl. Even though the shop and staff were very busy they had time to help. Using my mums Bonmarche card i earned here 7 point. I will be going here again. I got leggings and smock top for christning. and black and white summer dress for wedding cost for all was under £40-00. Well done to staff I will give you 5***** well done.”

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Posted 2 years ago

“Visited the Port Talbot store yesterday and can't praise the staff enough. They were very helpful and pleasant, they were helping myself and another lady and were very knowledgeable.”

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Posted 2 years ago

Bonmarché is rated 3.1 based on 223 reviews