BonusPrint Reviews

Name: BonusPrint
Address: Albumprinter BV Stationsplein 53-57, Amsterdam
Rating: 1.32

1.3 Rating 90 Reviews

8 %

of reviewers recommend BonusPrint

Company Reviews

Questions

Metrics

1.3

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Phone:

0800 098 8801

Location:

Albumprinter BV Stationsplein 53-57
Amsterdam
1012AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with them. Just received my photo calendar which is a special gift and the thing is damaged! Been told by Bonus Print bad luck they won't get a replacement before 25th even though I could have ordered by 23.59 last night and got one by 25th. Was told there was no way to prioritise a replacement Great way to deal with problem thanks Bonus print”

Helpful Report

Posted 5 years ago

“Ordered a calander for my daughter, had no picture on December page, no confirmation e mail sent with id number so when I emailed them back yes, they asked for the number I did not receive in e mail. Sent another email containing a copy and paste of the transaction through paypal, no reply. Absolutely disgusting customer service, will not use again, BEWARE, GO ELSEWHERE, avoid at all costs.”

Helpful Report

Posted 5 years ago

“Do not purchase gift vouchers for this company as gifts. Bonus Print constantly have offers on but these are not available to those customers who have gift vouchers therefore end up having to pay more for the product than a customer paying cash. If you have friends who would like prints give them the cash as they will get twice as much for your money as they would with a gift voucher. Terrible customer service and all because their IT system isn't up to the job of processing the gift vouchers as payment so therefore have to be used as a voucher code.”

Helpful Report

Posted 5 years ago

“WARNING - so far I have not found a single pen that will write on their gloss calendar! Not only that, the help desk can only suggest using a "permanent marker" - no make of pen suggested at all. So far I have spent an additional £5 on Amazon for "permanent pens" that claimed to be able to write on gloss paper. No luck so far with the BonusPrint gloss! Honestly, this calendar has now cost me close to £20 so far and remains unuseable. If you want a calendar that you can't write on. This is the one for you!”

Helpful Report

Posted 5 years ago

“Massive joke this company ! My partner birthday was on 18th of April and he still doesnt have his present !!! Unbelievable. I did ask for exchange. Send wrong copy back and never get new one ! Do not order from this company !”

Helpful Report

Posted 6 years ago

“Excellent product, excellent service, fast, reasonably priced, reliable.”

Helpful Report

Posted 6 years ago

“Wrong photobook sent out and VERY unhelpful service from the Customer Care Dept. which will result in the book not making the deadline that it was made for. Apparently there is no way of speeding up (ie. sending a replacement by 1st class post!) the reprint order, It seems even when the fault was entirely due to Bonus Prints error, the customer just has to suffer the consequences and lump it! Not the first time I've had problems either ... last time I ordered a photobook for a wedding album it arrived with overprinted pages and smudged pictures. I will not use this company again and certainly warn off others. BEWARE - if your book is important to you, use another company.”

Helpful Report

Posted 7 years ago

“Great service on photobooks. Easy to use software, quick to upload and a very professional-looking product which is much easier to browse than photos on a camera or tablet.”

Helpful Report

Posted 7 years ago

“Excellent prints, delivered within the stated time period”

Helpful Report

Posted 7 years ago

“great site”

Helpful Report

Posted 10 years ago

BonusPrint is rated 1.3 based on 90 reviews