“I ordered from boohoo.com 12/26/24 today is 01/17/2025 I still have not received my order. There stuff looks really cute online, but if you need it for something, I suggest you not order from them, this madness.”
“Wouldn't even give 1 star. Boohoo are now in the process of thinking that refunding only part of returned items is acceptable. Customer service is non existent it's just BOTs. I sent back a large cream puffer coat and Tracksuit in the same parcel and have only received refund for the Tracksuit. They claim only one item was sent back. To actually get to the Tracksuit they would have actually needed to uncurl the coat as it was wrapped inside. They say they will check cctv so I've asked for a copy of it but doubt they will. The cctv in the shop I used will show the size and weight of the parcel. But why should I be spending my time and effort to chase a refund. I'll be logging a complaint and charge back if I don't get my refund. No wonder this company is going under...a bunch of scammers and thieves. I'll never use them again...you only have to look online to see this is happening time and time again and it's not acceptable. I'll be reporting them to trading standards and I hope everyone who has had similar experiences does the same. Just disgusting.”
“They charge you a fortune to deliver and then when you think returns are free they deduct the cost from your refund payment. In total costing you an extra £7 of non refundable money on the item you bought and refunded. Won't buy from them again. Daylight robbery”
“Ordered 8 items, a bag came with one item in thhat was ripped, invpice saud 2 items. The other 6 all cancelled. Emailed them a few times to say a dress had not arrived, completely ignored and no refund. Their returns process is designed for you to give up, its so hard. Last time i buy from them”
“Bad quality material, terrible sizing, no reviews on products so you're unable to see from other people that the material is terrible, and they charge you to return items! Horrible company.”
“UK1106892853. I ordered a top and shorts and had a 20% off coupon. When the package arrived I had 2 shorts no top. Contacted Boohoo, return label issued, had Boohoo premier free return no problem apart from the fact I had to re-order the top at full price. That's how it goes sometimes. But then when I received the refund, it was for the shorts and not the top which was more expensive. Now telling me they need to review cctv. View cctv for what, to see i did return shorts. Well I'm reviewing my bank account and it says Boohoo shorted my money on a refund. I guess this why you can't speak to anyone because its easy to con people out of their money when they don't have direct contact. Whether I eventually get the correct refund or not. I'm done with Boohoo.”
“Would have given this company-1.
Having a huge ongoing battle to try to get a refund. Have requested CEO contact details several times. Unable to contact anyone by phone. I have provided screen shots of tracked return receipt. My e mails have been answered by 6 different people whom I believe are outside the UK. I would avoid this company who, include Debenhams, at all cost. I will now have to issue a claim through the Small Claims Court.”
“Boohoo is worst when it comes to returns....ordered small trousers (my normal size is small) but when they arrived they were too small for me. unfortunately they do not offer exchange which means I had to return and pay £1.99 return fee. also I couldn't re order as the same trouser price had gone up (I bought on promotional price) which means just to get different size I had to pay 14 quid more....shocking......online retailers need to bloody think about the customers too...since there is no try room involved they should bear the return costs or offer exchange of size. never buying from boohoo again no matter what...”
“Order No Uk11064212904
I ordered a pair of boots from Boohoo today and decided to pay 12 months free delivery
The fact is that the only reason I paid for the 12 months free delivery was because I was ordering the boots and I did not want or need it for any other reason.
A few hours later they cancelled the boots and reimbursed me for the cost of them,
But they refuse to cancel or refund me the cost of the 12 months free delivery.
(Which I have not and will not use)
I feel that this is a breech of my Statuory rights and they have conned me into buying something I don’t want.
The fault lies entirely with them as if their system had shown that the boots were out of stock, I would not have purchased the 12 months free postage.
Me thinks that my next step will be to contact Trading Standards
Shame on you Boohoo”
“order #UK1105491344 Returned 7 items to boohoo, they only refunded me for 5 and confirmed they'd checked CCTV and only the 5 items were in the parcel, however, I actually returned the 2 missing items in a second parcel and the tracking numbers for the recieved parcel (5 items) and the missing parcel (2 items) were delivered at the exact same time and date via the inpost tracking so the tracking shows you recieved both but you've only refunded me for one - how did that happen? Boohoo still continue to claim I only returned 1 parcel despite the tracking proof. It's ridiculous, I don't have the items and still being charged £72 on klarna. I only noticed I wasn't refunded the full amount as it was a pay in 30 days so only realised something was incorrect when klarna emailed to say money would be taken in a day or two. I've asked for proof of the cctv but no, Inpost wont accept a claim unless its by the company who paid/arranged the delivery, Have asked boohoo to do a claim and still awaiting a reply but doesn't answer how the tracking shows boohoo received it and they are taking no responsibility for receiving it.”
“In May I was ordering some new clothes from BooHoo, at checkout it offered me Boohoo Premier for £9.99 for 12 months.
The mean features were Free Next Day Delivery and more importantly for me Free Returns (as ordering clothes online is always hit and miss).
I added this to my basket and when I returned some items which were too big or too small it was free of charge, this was the same for the following order as their sizes are all over the place.
I have just ordered 2 items this week which are no where near the size stated and I am being told it is £1.99 to return them even though I am a premier member.
I have questioned with their customer service department and they have advised free returns is no longer included in the Premier Package as of Mid June.
At no point have Boohoo advised me of this and how can they change what is included for customers who have signed up for 12 months!
I would not have ordered my latest order if I had known this as their sizings aren't great.
Needless to day I wont be buying from Boohoo again”
“Disgusting company. I ordered some items and returned 4 of them. They confirmed receipt of 2 and refunded these only!! I have challenged them and they are now reviewing CCTV footage (because I have nothing better to do than lie). I know they will try to weasel out of it and so I have asked them to send me a pic of the package they recieved back to confirm it wasn’t tampered with or didn’t split. I have had experience from two years ago where the cctv claimed I was lying (I wasn’t) and so now I want my refund or photographic evidence if they challenge me or claim I’m lying! I don’t no why I didn’t learn my lesson last time. I was going to keep some other items from a more recent order, but I’m sending it back as I don’t want any of their rubbish in my house!”
“Guys DO NOT repeat buy from Boohoo, they sent my clothes 200 yards up the road, stuck it half way through a letterbox and tried to gaslight me into saying its still obtainable when it was long gone, they wouldn't even send a replacement. Check out the photo, and its not even my door!. Customer service are also horrid.”
“Stay away from this store!! Bad quality, wrong sizing, tried returning and it keeps throwing an error . They don't have phone numbe to call either. Also it keeps saying wrong order number even when I copy pasted the number from the email.”
“They messed up sizing on literally every item (after telling me it "wasn't a mistake" and then admitting to the mistake) and then when I finally got everything in, it was horrible quality. Everything is straight-up polyester or plastic. Will never buy from them again.”
“Shocking customer service. I returned a large order and they have said they only received half the order. Even though it was all in one package. Useless customer service. The products they are claiming they didn’t receive came to £160. I can’t believe they would do this I’m disgusted and customer service is so poor”
“Only sent me 2 out of 3 items I ordered. Won’t send me the missing item or refund it. Basically saying I’ve received it , so calling me a thief and a liar. Which I am neither. Very poor customer service. Be very aware, scammers. Lots of other people over TikTok etc reporting the same issue.”
“My first package never arrived, the status said delivered. When it didn’t turn up I contacted Boohoo and they sent a replica order. “Everi” this status also said delivered, ring doorbell said different! After contacting them for the delivery tracking number boohoo said they couldn’t supply one. They agreed to a partial refund 9 weeks and 4 emails ago! Still waiting!!!!!”
