“Absolutely awful company. I have 3 items missing from my order. No one apart from a bot has responded to me and now that's stopped. No reply to emails sent to customer service.
I only wanted my missing items and express delivery refunded.
Next stop is offcom, it's not about the money now it's the principle.”
“Ordered next day delivery paying £6.99. Item came after 2 days and no response from customer services for refund of postage, despite 3 emails, insta DM and messages on their own apparent contact us page. Absolute joke! Will never order anything from them again. What a con.”
“Ordered next day delivery paying £6.99. Item came after 2 days and no response from customer services for refund of postage, despite 3 emails, insta DM and messages on their own apparent contact us page. Absolute joke! Will never order anything from them again. What a con.”
“Boohoo is a disgusting company l made a return since July and yet they have not refund the money to Klarna. Now Klarna is demanding payment with interest. Why should that happen to customers 😕.”
“Paid for premium next day delivery, items arrived 2 days late. Can’t even return them unless I pay! No reply from customer service and whoever did Email tried to scam me into paying them hundreds via the Lemfi App! Beware, be warned and buy elsewhere. It’s not worth the hassle.”
“Still not received my refund and no reply from an actual human being! Avoid the company altogether I would recommend deleting your account they are frauds!”
“Still not received my refund and no reply from an actual human being! Avoid the company altogether I would recommend deleting your account they are frauds!”
“Worst customer ‘service’ I’ve ever had. Will never, ever order from them again. Absolutely no way to get in touch with them when they choose not to reply on messenger. Thank God I paid thru Paypal. 45 days and waiting….”
“Never again. Still waiting 4 weeks on for a refund. I’ve ordered many times before and never had a problem, I don’t know what has gone wrong but they’ve lost my custom for good.
Customer services non existent. Just an automated response. Useless.”
“Exactly the same - returned items got an email saying they have processed my refund but no refund arrives. No response from customer services and they have no phone number. Do not buy from them ever!”
“I wish I had read the reviews on here. Items returned to boohoo and I was informed they had refunded me on the 23/09/2025. It’s now the 25/10/2025 and still no refund
Where can I take this
They are scamming people”
“Been waiting for refunds to the value of £65.90, spread over two orders. I returned ,September 16th 2025 and 2nd October 2025. I Have constantly emailed and Watts apoed with the return receipts from Evri drop off your return parcels, to no avail.
Going to write a recorded delivery letter to their physical address, then if I don't hear, going to police.”
“Having the same issue as others, item returned and I received an email claiming my refund was being processed. Still no refund since 13th September! Klarma now looking into it as they have not received any information on the refund due. I have emailed Boohoo customer services but no response. Not good! And obviously won't be ordering from them again.”
“My review is same as all the other reviews. Returns are not refunded. Please avoid buying from boohoo man. There is no way to effectively contact the ‘returns’ department and they do not care. Very quick to take your money and deliver but will not refund if you return the goods. Someone used the word ‘crooks’ in their review. I agree 100%. When will trading standards address this issue with the company? There are enough 1 star reviews here to take action. What’s the point of reviews other than to warn others to ‘stay away’.”
“Doesn’t give you refunds for items and claims it’s till in the carrier network when carrier network only takes 3-5 working days and you cannot speak to a real person only bots. SO PLEASEE! STAY AWAY FROM THEM UNLESS YOU PLAN TO KEEP THE ITEM”
“After ordering 2 dresses for an occasion one arrived the wrong size to what was ordered. I returned both on the 7th July and on the 11th August after multiple emails chasing them they finally emailed to say they had received the return. Now it's the 27th August and still no refund and ignoring my emails, online chat I keep getting an automated response. Will never order from there again!!”
“Absolutely disgusting with Boohoo and their returns service. They received my parcel on the 12th July and have emailed twice with 2 different refund days - but still no refund. Same response every time I contact them. They just move the refund date even further forward. Crooks!”
“Worst customer service, still no reply.
I was charged twice because there was an error on their website.
I also tried to inform them of this, but fell on deaf ears.
I received emails saying my items are on the way, I emailed as soon as I was doubled charged to say that there had been a mistake and I don’t want double the items and still nothing.
Tried to contact via messenger and whatsapp and the bot kept giving my replies that had nothing to do with what I asked.
Will never shop here again and I advise no one else too Incase they get stuck with the same payment errors and have no assistance to fix.”
