“Wrong items sent instead of ordered. Poor quality and fit. I was charged the original price for sales items claiming if I used promotion code on delivery I would be charged full original price for sales items. I have complained it was not clearly explained on the website but Bohoo did not get back to me. 3 days gone. Avoid this website at all costs”
“Very good service. Delivery tracking for next day is only 1.99 with the coupon and they send you contant notifications on where your parcel is. Reaosnable price for such good clothing. Thumbs Up!”
“What a nightmare! I have never used Boohoo before but yesterday i went on and ordered just over £70 worth of clothes
i selected next day delivery but my confirmation said 3-5 working days so i sent emails to customer service, priority and
help desk today i checked and had no reply so called the customer service number after a 28 minute hold got through to reception
who said customer services are only online so to wait for a repsonse just had an email saying now my order has gone
through as 3-5 working days they cannot ammend it and i should wait until it is delivered then return it
i never would of ordererd if id known it would take a week to come i needed the delivery for tomorrow morning at the latest
but looks like i will have to return it all when it comes and shop elsewhere today such a shame because website
really nice and clothes looked lovely just awful customer service lets it down terribly to the point of not being
able to order again.”
“Actually terrible. Pay for next day delivery, it's Wednesday, I ordered on Sunday, and it's still not here?! Cannot either bother to reply to my email asking where my order is. I wanted to wear this order tomorrow but now I can't because it hasn't came. Do not trust boohoo if u have a time limit and actually pay for next day delivery, but they can't even get that right. Appalled.”
“I ordered 4 dresses. Kept 1.
They look cute but the quality is really bad! I felt like they could rip off on my body at any second.
I'm going back to ASOS!”
“Ordered a couple of blazers from Boohoo on 3-5 day delivery - they came after 7 days but I think it was weather conditions making the delivery run a little slow. The clothes were great, happy with everything. One blazer is a little on the small size but apart from that all good!T”
“Horrible customer service! Explained that I returned two items back at the end of Nov. I received an email in Dec...stating that my refund had been submitted to my bank. I have yet to receive a refund. They’ve asked me for my bank statements 7 different times. I submitted as requested and still no refund. So, Boohoo gets their items back and they are able to keep my money! This is STEALING!!!!”
