“The quality and service is great however their web site is mind blowing, I get to the stage where I start wanting to slit my wrists again before I switch off. Thanks Amazon and EBay I can still access the products without the need for direct contact.”
“first time i ordered, i did express shipping, took about a week to get any information about my ordered finally received order 5 days later, asked if i could get a refund on it being held up they said no. so i figured ill give them one more chance.i ordered may 21 said it would be here within 6 days because i did express shipping yet again... still have not received order, it hasnt moved in days. if you want your order in a timely manner don't order from this site. i wouldnt even give them the 1 star.”
“I have been struggling to get high waist jeans that fits me especially online. With boohoo, everything I order fits as if they were made using my measurments.”
“I have found the clothing on some items to be poor quality. I bought 2 dresses recently that were very thin and see through. It's put me off. I'd rather pay a bit more somewhere else for a better quality item...but cheap buy twice as they say.”
“So very disappointed. Purchased four blazers. Not one of them fits. When measured against my usual brands they are at least two sizes smaller, especially in the sleeve width (not something they give you online measurements for).”
“I ordered a package from boohoo on may 17th I paid and additional 14.99 for expedited shipping it is now may 27th 10 days later and I reached out requesting that they refund my shipping and they refused it is a complete scam to charge someone for a service you do not provide I paid 14.99 to have my package in 5 days it is now day 10 and I still do not have a package I want my shipping charge refunded now”
“My order sent back because they had write wrong adress the result was too not be able to take back the clothes because they were sold out so they do a refund but only for the amount of the Bill not the delivery amount so i Just pay for something to delivery.”
“Ordered from boohoo man order arrived in good time opened bag had live maggots in offered me only £5 voucher bit pathetic and also i never received it so I complained got told to wait 24 hours never got it over all service is pathetic wouldn’t recommended”
“I’m extremely upset and feel ripped off by Boohoo. This last order I made I spent over 500$ on white sweatpants because they advertised that they were 100% cotton only to receive them and they were 100% polyester on the label. I had even contacted customer service to ask if they were preshrunk and they said they would get back to me. No one informed me that they weren’t cotton. Not to mention they are also thin and see through. I go back to the website listing and they switched it to polyester after I made the purchase. Customer service has done nothing for me, I keep having to speak to different people and repeating myself because they don’t read into the past conversation. Being that I live in Canada I will have to pay huge shipping fees to return the clothing and will lose the shipping fee I paid to receive them. This is so wrong considering I bought items that were false advertised and now I have to pay for it. Horrible customer service I will never buy from here again.”
“I have spent at least $500 US dollars from this website in the last month. I have been pretty satisfied up until today. I ordered a place dress and for some strange reason the dress smells like poop. I know this sounds crazy but I kid you not. The dress smelled like someone literally wiped their butt with it. Also they sent me two black blazers instead of two of the different colors that I ordered. I definitely won’t be purchasing anything else from them. It was fun while it lasted.”
“Absolute worse service I've ever had!!!!!! Package super late, supposed to get to me days before I left, even paid for the expedited shipping. But got it literally hours before i was heading out of town (for which i needed my items for grad pictures). I ordered 6 items and got 3. NONE OF WHICH WERE ITEMS I ORDERED! Not even as much as right items wrong size/color. They were completely wrong. Cant talk with customer service on phone. Only what's app or email which makes it that much harder for faster responses. But, while they communicated with me, did nothing for the fact that the item was sent off late, and nothing for this mix up. Only offered refund (which is standard considering you can get full refund for returns anyway), and free return shipping (which no sh** bc I'm not paying to return items that aren't mine) said they would send my things but, can't get it to me when i need it and my guess is it would take forever anyway. Absolutely terrible!!! I know things are difficult with covid but come on! this has always been a online shop so there really isn't an excuse for this!”
“Ordered 10 items, had to send all 10 back. Poor quality would not last more than one wear, ordered next day delivery and that did not happen... Complete waste of time and money! Would much rather use ASOS”
“Terrible. Never never again!!!!!
Ok. To start with. Boohoo sizes 34 EU is 40 EU, when you order S you get L.
Wanted to return those super huge S items and couldn't do it for free. Though in the site they give you a picture, it's free”
“Terrible. Never never again!!!!!
Ok. To start with. Boohoo sizes 34 EU is 40 EU, when you order S you get L.
Wanted to return those super huge S items and couldn't do it for free. Though in the site they give you a picture, it's free”
“Ordered next day delivery, four days later it still hasn’t arrived and when I messaged them via WhatsApp they’ve advised me I need to allow five working days for a next day delivery and if it still hasn’t arrived they’ll “see about giving me a refund””
“Clothes are awful quality. Sizing is so off. I'm normally a size 14 but from boohoo I can be anything from a 14 to a 20. Materials used are cheap and see through. Customer service are awful. Check your bank statement after payment because they charged me way more than my 'final payment' on the website stated and their answer was that there's nothing they can do and if I'm not willing to pay that then I need to return my order, during a pandemic.”
