“Paid for Premium delivery which is supposed to ensure free delivery for a year but this is a scam. No reply from customer services on email or any social media platform. Discount offers are also a sham!”
“I've ordered off boohoo 3 times now- multiple items. They are absolutely never true to size and truly AWFUL quality. I've never been able to wear anything I've purchased from there because it either cuts me in half, is itchy and uncomfortable or it just looks cheap and nasty. Honestly it's the worst clothes website ever, would NOT reccomend to anyone.”
“If you do order of boo hoo expect to
Receive what you have paid for
In price also the sizes are inaccurate I’m a 14 for comfort and the size that came was not a 14 more a 10-12, I’ve ordered of boo hoo many times and the quality and standard was much higher.
Again if your a buying a five pound dress expect to get a five pound dress and just order up a few sizes. I will still purchase from boo hoo but maybe if someone
Could look into the sizing issues that would be great 👍”
“Sizing from this company is an absolute joke - it’s no wonder girls are feeling so rubbish about themselves. I am a size 10-12… ordered items in size 12 to be safe and they are tiny!! My daughter liked one of the pairs of shorts and tried them on to be funny… they fit… she is 10! I returned and ordered a size 14, same problem. I am an adult confident in my body and not trying to conform to peers or what social media says a woman should look like, this kind of sizing is going to warp a young girls image of themselves!”
“Absolute awful customer service.
Clearly pass you around and don’t actually read what is being said as I explained myself multiple times
Mainly Poor quality clothes.
Poor communication
Never again !!”
“Bought x2 of the same denim shorts in two different sizes as I need them in a hurry and didn't have time to go out shopping. One was my normal size and one was bigger. Neither fit and both are tiny! What a joke.”
“Really bad. Ordered a tracksuit which clearly stated in stock in my size. Easy sailing through to checkout, details blah blah. Paid £5.99 Next Day Delivery and literally 4 hours later they’re telling me it’s out of stock via email, but obviously still quite happy to take peoples money off them. Spoke to customer services, all they could say was ‘oops our bad’ refund has been issued and I’ll receive it in 7 working days. This doesn’t include the delivery fee. Which is day light robbery anyway! I’d strongly advice to go elsewhere better quality better customer service and they won’t steal your money!! Also sizing is so shocking! Ordered a size 6 pair of joggers and honestly could fit a size 12/14 in them as they fit my mum perfectly! Just really disappointed was looking forward to seeing what the whole hype was about. It fell short for sure! I’d avoid.”
“Yeah last time i order from them now unfortunately. They used to be amazing but sizing is all wrong!! Way too small very disappointing and makes you feel like utter s#@t about yourself. 😩”
“I'd made 3 orders back in early May and returned all my unfitted items on time but the refunds never reached me and up to this very day after spoken explained and sent all proofs to countless different support agents on whatsapp and its all in the wilderness and my refunds of over £200 are still at stake. They seemed to be helping you with good mannerism but now there are no replies for 3 days now. Does anyone know there are other ways to contact them please? Would be grateful to any advice at all!
This is my very 1st online shopping with Boohoo and its such a awful experience and I will do all that I can to get my £200 back!!!”
“I'll keep this short a sweet. Do not order from this company. Especially if you live in USA they treat you with no respect. After waiting 20 days for my order, I received wrong products. I was told that because I live in the US im responsible for shipping. I'll take my money elsewhere.”
“Boohoo trading as Debenhams. This is most definitely not the…
This is most definitely not the Debenhams that has been a British institution over many years it's now run by a scandalous and apalling group of people who behave disgracefully towards customers.
Have made 3 orders in the last month and each time has become progressively apalling. The first order arrived damaged and after arguing vehemently I was given a refund
The second order was made by next day delivery and it didn't turn up until 3 days later again no real apology apart from being offered a free delivery code, just blamed the delivery company and took no responsibility
This most recent order made on Friday again by next day delivery still hasn't arrived, contacted them on the Saturday and advised them it hadn't arrived they gave me this pathetic story full of lies and fabrication that it wasn't if you ordered before 11pm as advertised all over their website to get it next day but actually 9pm and they actually think customers will accept their lies
Told them I was not accepting that and after initially refusing to escalate to a manager eventually did, the manager messaged me telling me what they said was correct and they were not liable for anything until 8pm yesterday (Sunday) and would deal with it if not delivered by then
As expected still no delivered package yesterday so now it's 2 days late, contact them to advise and get no reply
Wake up this morning (Monday) to get an email from Debenhams via Hermes saying my delivery had been returned and thanking me for returning the package when I hadn't even received it
Debenhams have no official complaints procedure which I find amazing and hard to believe and are not regulated by any body or appropriate ombudsman
This means they can do and treat customers however they want and you have absolutely zero comeback when they treat you like this
They are a disgrace of a company”
“Ordered 6 Boohoo garments via Debenhams. Arrived quickly. Quality horrendous.....cheap, thin, un-threaded material. Have looked at the returns reviews and not even going to bother returning.......a lesson learnt and will not be ordering again! Disappointed.”
