“I’ve ordered from boohoo many times now and on so many occasions I have issues with my items being delivered. They have gone missing and boohoo can’t track them down. They refuse a refund even though they haven’t kept to there promise on there side. On my last order I used promo code for £1.99 next day delivery it’s been 4 days still no sight of my parcel. Customer service is ridiculous trying to get any help is pointless they just pass you around and leave you waiting before they can answer back to you. Really disappointed, so unreliable.”
“I ordered a jacket on Boohoo. It arrived much quicker than an order I placed with FashionNova which I'm still waiting for, and I had placed the order a week before FashionNova. It was very easy to track so you did not have to worry about where your order was. The jacket looked better than the pictures. I'm very pleased.”
“To be honest I’ve ordered so much from boohoo and I think it’s very hit or miss. Sometimes I’ve ordered things and they have been fine other times clothes too small or even had a stain and a tear on them but customer service always have helped me. Only thing I am concerned about is I thought I paid for unlimited delivery for 7.99 but can’t see it anyway and they have no record of this so a bit annoyed at that , if you do do that service make sure you keep a photo copy on your phone in case you have the same issue , sometimes the delivery can be slow and others quick but my saying is you pay for what you get”
“I always get my delivery on time, its quick and easy to order from. You can send back goods quick and simple too.
I always get my stuff delivered to work, they is facilities around there where I can just take my return goods too. I just do through the royal mail.
love the various sizes they have so I can what I see online.”
“I ordered a Burgundy oversize padded jacket with other items and received a large size (size 8), when I ordered size 4,) so I returned it. I have not heard back from the company. An exchange or a refund is still sought after. Still waiting for a feedback. :(”
“I don’t think you should do a maternity section as they aren’t very suited for pregnant women! They have no extra room or stretchiness around the chest or bump as we need them to be! I’ve ordered four things from boohoo ‘’maternity’ and had to send them all back as a ‘dress’ was the same size as a tshirt on me. And th dresses I ordered didn’t even make it over my chest! I even ordered them in a size up from what I am. there is so stretch or extra room! Very disappointed and your clothes have made me feel very unattractive about myself whilst being pregnant. I don’t have time to rush around to keep returning your parcels. 14 days to return isn’t enough as normal retail shops offer longer!”
“Terrible company, the fact you cannot contact them by phone says it all.
First page of my order came to £87.50 but when I continued to payment it leapt up to £103.50 for no reason. Looked at the 25% discount, since when is £15.50 a 25% discount of £103.00. Shocking. My total should have been £66.63 not £103.50.”
