“I ordered a Burgundy oversize padded jacket with other items and received a large size (size 8), when I ordered size 4,) so I returned it. I have not heard back from the company. An exchange or a refund is still sought after. Still waiting for a feedback. :(”
“I don’t think you should do a maternity section as they aren’t very suited for pregnant women! They have no extra room or stretchiness around the chest or bump as we need them to be! I’ve ordered four things from boohoo ‘’maternity’ and had to send them all back as a ‘dress’ was the same size as a tshirt on me. And th dresses I ordered didn’t even make it over my chest! I even ordered them in a size up from what I am. there is so stretch or extra room! Very disappointed and your clothes have made me feel very unattractive about myself whilst being pregnant. I don’t have time to rush around to keep returning your parcels. 14 days to return isn’t enough as normal retail shops offer longer!”
“Terrible company, the fact you cannot contact them by phone says it all.
First page of my order came to £87.50 but when I continued to payment it leapt up to £103.50 for no reason. Looked at the 25% discount, since when is £15.50 a 25% discount of £103.00. Shocking. My total should have been £66.63 not £103.50.”
“I bought a number of products from the site.
Twin pack hoodies, four or five t-shirts, skinny jeans and a parker coat.
The parker coat I bought a number of years ago, but I remember the stitching to the outer pockets pretty much fraying so much the pocket was useless.
The burgundy hoodie from the twin pack had stained the light grey hoodie before I had even taken it out of the packaging. I then used a colour catcher in the wash to make prevent staining of my other clothes. The catcher came out solid burgundy itself.
The other grey hoodie that I have only worn once now has a frayed pocket.
All the T-shirts purchased have shrunk considerably in what I would call my normal wash in which other clothes hadn't. Also, all the colours have run.”
“I payed for next day delivery on the 8/5/2018 I still have not received my dress..I've been emailing and keep being told something different each email really not happy and will not be odering again!!! I have also been told this happens with boohoo.”
“I payed for a next day delivery, that didn't happen. I got my order a day late which didn't really bother me because I was too excited to open my package. After opening it and trying it on I loved my new suède tracksuit. Unfortunately the joy didn't last because the suit had multiple holes in them. I made photos and emailed them to boohoo customer service. After a week of not hearing back from them I sent another email. 3 weeks later and still havent heard anything.”
“The skirt i ordered was awful and looked like a costume, awful material and was nothing like in the picture also was late on delivery when I paid for next day 👎🏻👎🏻👎🏻 Booo to u boohoo”
“I have Never used such a terrible company in all my life!!! such a SHAMBLES OF A COMPANY!! All I have had over the last two weeks is issues after issues. There customer service team is absolutely shocking, my dog could give out better advice and service than these people who work here. All the staff have done is lie to me, given me misleading advice, none of them know what the hell they are doing! none of them know the legislation, and the fact that boohoo is in-fact in-breach of this by refusing a cancellation of a order once places. A parcel was delivered to the wrong address; they were no option to cancel the order. I contacted them when i placed the order and they refused to cancel or change the address...despite it not being dispatched!!!!! Then when it gets delivered to the wrong address, they refused to acknowledge it was their fault and their poor customer service and systems! they blamed the customer, and expected me to get this parcel redirected somehow...what firm does this?!?!?!?!?!?! when I quoted the consumer goods act, they soon changed their tune, and agreed to pick up the parcel and redeliver me a new one! Now i have been told they cannot give me a new one, only refund me and i have to reorder. This company has no idea wtf they are doing and do not even know what good customer service is!!!! God knows where they employ their staff...they clearly do not offer them any type of training! AVOID THIS COMPANY AT ALL COSTS! TAKE YOUR MONEY THEN THEY DO NOT WANT TO DEAL WITH THEIR OWN MISTAKES!
I wish i could leave them 0 stars, they do not even deserve one star!”
“The "wrap tea dress" I got was ridiculously short and not in fact a wrap dress at all. I got another summer dress and although this actually covered my ass it was massive at the sides on the top so I had flaps around my torso.”
“I made an order of about €100 and I never received it, so I sent an e-mail asking where my order was. They told me that something went wrong because they couldn't find my order at all. Yet I paid for it. I sent them screenshots of the payments to prove this, but they needed screenshots of all my transactions of the entire week. This is ridiculous, but I sent it anyway. It was all really messy, because I talked to 30 different people and none of them knew what was going on. I was asked to sent this information 3 times and I had to repeat myself 20 times, even though it was so little effort to just read all the e-mails back to see I have already sent what they need enough times for them to finally refund my money. I still don't have my money and I can't stand how awfully they are handling this, it's making me never want to buy ANYTHING there again.”
