“I placed an order on the 1st of January, it's the 31st and my items haven't got here yet. That's not my only issue, since with coronavirus and the issues it has caused, the delivery dates vary. The thing is that their customer service was appalling. Not only are they not willing to refund my money, but they're rude in our communication as well. And it wasn't a small order, we're talking about 300€, which is more than half of minimum wage in Greece. Lack of professionalism, respect for the customer and awareness, that's what characterizes boohoo.”
“Mens jacket with fur. What cheap quality I am shocked. you can tell this was made in a 3rd world country in a building that have bricked up fire escapes. First experience and last. will never buy again. The company have done nothing wrong delivery was fine but the quality OMG”
“I sent back a pair of very bad quality jeans to boohoo by recorded delivery they signed for them on the 2nd Jan omg the mission it was to get my refund back endless messages you can’t get through on a customer services number only what’s app omg really bad service and there buying debenhams what a joke I won’t order from good old debenhams in the future finally got my refund today 29/1.”
“I ordered boots from boohoo a couple weeks before Halloween to go with my costume so I paid for express shipping so I’d get them in time. They came late and gave me the wrong size and when I returned them they wouldn’t refund me my full amount and argued that the reason for it was cause part of what I paid went towards shipping it back???? I couldn’t be more disappointed in a company and wouldn’t recommend to anyone. Their customer service absolutely sucks and no one is willing to help.”
“i ordered a package in december and most items were on sale, i received all items (quality was like fashion nova) they also offered a code for fast delivery and my package came within 4 days of ordering it.”
“Wrong item sent to me. Then I had 3 pairs of trousers all the same size but 1 too big by about 3 sizes one wouldn't go past my knees and one wouldn't do up”
“Affordable fashion to fit everyone. I love the Tall range, which has amazing clothes that fit me perfectly as a tall lady, without being extortionately priced. The mens section also caters for all shapes and sizes including Big and Tall, which my partner loves.
A great way to treat yourself, without spending a lot.”
“Never received 2 orders from August 2020, now Jan 23, 2021. No one replies to inquiries on orders. Scam site. The other order missing 2 of the 4 items.”
“bought 2 jumper dresses one was the wrong colour and both way to big for the size i ordered sent them back for a refund the beginning of jan still havnt had a refund herd nothing stella”
“Bought a women tracksuit my goodness my head couldn't even fit through the top so tried putting it on my 10 year old, still wouldn't fit. Hopefully this was just a faulty hoodie, I'll let u know when I buy another”
“First time Ive used boo hoo,ordered a tracksuit and first time I wore it the tie up in the bottoms went through the material,e-mailed them and they emailed me back saying just get some tweezers and pull it through,I didnt think this was acceptable so sent it back,they did give me a refund very quickly minus the delivery,I really hate losing my delivery money so would not order again.”
“I'm extremely disappointed with boohoo. I'm a size 8 on the bottom. I've recently started buying from boohoo and to be honest its made me feel like I've put weight on due to buying a pair of mom jeans that are high waisted. I can't get them past the tops of my knees. I have bought mom jeans and skinny jeans from other stores and fit lovely with room, the jeans and joggers from boohoo are awful sizes. I then went and bought a size 12 in the same jeans from boohoo to see if this would resolve the issue and I've never ever been a size 12 not that there is anything wrong with a 12 of course but I'm a 6 on top and 8 on the bottom so when I got the size 12 in the jeans I had to laugh as they don't fasten now but fit my legs. Honestly boohoo sort you're sizing. It's not just the jeans I've had problems with.
Being a smaller busted woman they make clothes that I would say fit a bigger busted woman and this hurts. That's another rant for another day lol.”
“Boohoo deserves 0 stars. I ordered 2 times from boohoo 1st time I got my money back. I desired to give a second chance. I placed another order that never received. Beware they sent you an email with fedex tracking number and when you tracked is just the shipping label created by boohoo but your order is not in FedEx hands. If you have money to give away go right a head and order from boohoo. This side should be banned from the USA. Terrible.”
“They received my item back on the 2nd January said I have to wait for 28 Days for refund what a poor company no telephone number to call will never order again from the poor rubbish site”
“total fraud... I ordered size 6 they sent me size 8, then return the item back... i am still waiting for my refund, they give you a shipment slip that you buy from their site 5 euros, then paypal does not cover you ... so Boohoo tells you for 28 days you will get you money back, so time runs out,,, then they tell you your money have been refunded to paypal, you will have it in 24 hours, I am still waiting. Lost of money, the item and your time and energy horrible experience”
“Dreadful item that was incorrectly sized. Company charged $14.99 for initial delivery and now want just on $20 to obtain a refund. As someone else said - do not trust this company ! They used to be good but are now to be avoided.”
“I ordered clothes from Boohoo on December 7th, and it’s now the 28th and I still never received it! These clothes were suppose to be a Christmas gift! Boohoo sucks and I’ll never order from this site again. This site is TRASH.”
“Customer service is shocking, rude staff, not bothered about helping. Clothing is poor, cheap quality and not true to size at all. I’ve had over several problems with them all resulting in sending clothes out or refunds.”
