“First of all, I paid for next day delivery and didn't get it. It wasn't as late as some other reviewers, but still late. Most importantly though the clothes were awful quality and had a horrid, plastic-y smell. A jumpsuit I ordered (that was originally priced around £25) was made of paper-thin material with no give. It did not look as advertised. Very disappointed in the quality of my order, though I did receive I refund within one week of returning it.”
“When I placed my order I got an email which said that my delivery will reach me in 7 working days (to Europe countries). I payed extra money for that delivery. It means that the latest date would have been 2nd of the September, but it arrived on 16th of the September. It was their responsibility to make sure that my parcel will arrive on time. They ruined my friends wedding for me, because I ordered some clothes to go to my friends wedding and I couldn`t do it. Also they refused to refund me, so they are absolutely rude and they do not care about their customers at all. I am very disappointed. By the way, dont trust their size chart :) sizes are smaller than it should be.”
“I purchase a pair of what were described as STRETCH vinyl high waisted leggings in a size 16. On taking them from the packaging it became obvious that they were nothing like the picture online as below. Cheap thick bin bag material, absolutely no stretch. None at all. No high waist. Dreadful shape. Strange waist band which was pointed at the back. Waist band was twisted inside the material. I was unable to pull them further than my knees due to no stretch. Worst piece of clothing I have ever purchased.”
“The first dress I ordered looked COMPLETLEY different than in the picture, color and fit and material all way different than expected. The second dress I ordered 2 of as they were for a wedding and both my friend and I had rips along the seams of the second dress within 15 minutes of wearing it. I would say you get what you pay for but I spent about 50E on the dress so it should at least last me one evening...”
“I would give 0 stars if I could. Shocking service. Daylight robbery. I placed an order for an item and paid next day delivery. This was on the 4th Sept. Its now the 9th and I still haven't received the item and have been advised it wont be with me until the 18th. And they wont refund me the next day delivery charge.”
“Sizes are ridulously wrong...so many have said it out of my friends this has happened the passed 3 times I've ordered over the years so my own fault but will not think of using this company again”
“Poor quality clothing, bought a pack of two maternity tops supposed to be the same size and fit and one was shorter and smaller than the other.
Just returned another two tops due to them being a nasty cheap material and poor fit.”
“Delivery is slow and expensive. I have paid half as much for international delivery with similar companies and have received my order in a few days. Not recommended if you need your clothing for a particular event, I wouldn’t trust it to get there in time.”
“again waiting for my delivery- NEXT DAY DELIVERY!!! I gave them sec chance after messing around with my previous order. AVOID!!! they are using HERMES which is absolutely disgraceful!!! i will NEVER order from them again!!!”
“Bought some clothes from boohoo but was given a different dress and have been billed. Returned some of the clothes including the dress I didn’t select and I have still been billed with it. Difficult getting customer service to deal with issues with clearpay. This is my first time buying from boohoo and disappointed. Floral Tie Waist Wrap Tea Dress was replaced with a different dress.”
“My delivery hasn't arrived still after paying for premier delivery i have been given the runaround and 16 emails later was told i would get a REFUND today 29th aug now Boohoo are saying im to wait another 11 days awful aftercare no phone number to speak to a customer service rep”
“Paid for fast delivery and still no sign of my order a week later. When it finally arrives I’ll be out of the country!
The courier hasn’t received it so it’s boohoo that didn’t process the order I’m time!
Very very bad. Can’t get through to any customer service just bots. Won’t use again!!”
“I never had problems with them before but this time my delivery never came. I ordered some dresses for my cousin's wedding and ordered them over a week in advance. When they had no arrived I had to chase up the delivery myself to find out that they had in fact made an attempt but couldn't find access (a problem that never occurred before). boohoo states that the the courier will try 3 times to deliver the package before sending it back to the depot but they did this after one attempt. This meant that my dresses were to be sent a day after the maximum days and on they day i was supposed to leave for the wedding. The courier did not come so I had to leave LATE without them. No one could tell me anything every time I contacted boohoo and Hermes (the courier). As i was leaving I told boohoo to not attempt to send them again as i would not need the dresses anymore and the address was not mine but they did anyway 14 days after my purchase meaning that now my family members have to deal with returning it for me. Not only did they make a supposed happy occasion very stressful for me but for my family members also. NEVER USING THEM AGAIN”
“I use to always shop in there website but from today never again! They have completely messed me around with my Oder. I pay high prices for next day delivery and the parcel never shows up it is not currently 5 days late and still no sign and the company have accused me of lying about it! Now all they can say is sorry but we can not do anything until next month now! Joke !!”
“Used to love boohoo. Last few orders have not arrived. Had to wait 6 days for a refund. The last order they changed their next day delievery time to 9pm instead of 11pm subsequently after I placed my order!
A messy company it seems. Not as good as they once was! Will not order from them again.”
“Boohoo used to be my favourite company to get clothes, however they are now the worst! The sizing is completely out I ordered a size 16 as I know there sizes run small (normally a size 14) and couldn’t even do the zip up on half the items, and the ones that I could where indecently short! Not all happy, save your money and do not order from here!!!”
“Beware!
The dress was drastically undersized and I requested a return through the Boohoo website the same day of delivery. The parcel was then dropped off 13 days later. Boohoo has refused to refund the initial delivery charge, which goes against the Consumer Contracts Regulations. They have stated that I haven't advised them of my request to cancel the contract, although the return was requested directly through their returns platform...”
