“I ordered a Megan MA1 scuba bomber in the black and there was a whole in the armpit section as the sleeve had not been sewn on properly. For me it wasn't that big of a deal as I know how to sew but for other people who can't, this can be very inconvenient.”
“I purchased a Megan MA1 Scuba Bomber in the nude. It didn't look like the one the model was wearing as the colour was wrong. There was meant to be black around the collar, ends of the sleeves and on the bottom but it was all just nude. If you're not going to sell exactly what's on the model then at least change the picture to what the item actually looks like. It's probably not as big of a deal as other people's bad experiences but it just annoyed me as that's what I liked about the jacket.”
“The description said that it is petite, ideal for 5:3 (me) but when I received the dress it was way too long and I can't even wear it with heels without it dragging on the floor ! Never buying from here again as just don't trust their descriptions!!”
“Ordered 3 items, which were delivered in a timely matter. I tried everything on and none of it fit, so I put everything back in the original packaging with original receipt, put the return label on and went to the post office. First of all, their return label is just their address. You have to pay for the return. Fine. I mailed everything back, WITH a tracking number. Nearly a month later, there is no refund. I have emailed them twice. The first time, the customer service person emailed me back saying the items haven't been received. I provided her with the tracking number that gives the day and time of arrival, and never heard back. A couple days later, I received a standard form email thanking me for my interest in returning an item. I responded, again with the tracking number and my order number. I stated that the items were in fact received, and I want a return ASAP. Once again, no reply. Definitely do not recommend buying from here.”
“I ordered my item late Saturday night knowing full well that I wouldn't receive my item until Monday. However, I still have not received it and it's 20:27 pm on Monday night. I then messaged boohoo on Facebook and they said that there was an address query that they did not inform or ask me about, however they said I would have to allow 24 hours for my item which is useless as I need it early tomorrow. Will not recommended boohoo to anyone and will never buy from boohoo again. Disgusting”
“Hermes apparently delivered my parcel even though i never received it. Contacted Hermes and they did not get a signature - no surprise there. Boohoo only contactable through email and they take 2 days to respond. I needed these items for my holiday and now have no chance of getting them. Will never order through Boohoo again.”
“Tried to return two items costing £15. The time I spent writing emails just to get a returns label wasn't worth it and I have now given up and thrown them. I have banned my three teenage daughters from buying things from Boohoo so my money is now going to Asos (which incidentally doesn't have a problem accepting returns costing three times more than this Boohoo order). Thank God I wasn't trying to return a significant amount!”
“Don't buy clothes from this website!!! Awful quality and disgusting after care...
Had to wait 2 months for a refund on a pair of boots which I returned due to being faulty & glue marks all over them... Sent endless emails (some went Un-replied) really shocked as expected it to be on the same bar as missguided but it's HORRENDOUS! Won't buy from them again.”
“Delivery driver didn't even bother coming up the drive and left it on the wall- also all of the clothes looked so nice on the website but when they arrived they felt cheap and looked even worse! Overpriced for poor quality, might as well have gone to primark”
“I recently placed an order with boohoo, to find that they put the wrong postcode on the parcel also paid for next day delivery and it came the day after the day I wanted it to. I will not be purchasing anything off here again.”
“My returned item got sent back to me?! Been waiting for almost a month for my refund and still got nothing, absolutely disgraceful and won't be shopping here again, including all my friends and family because I don't want the same to happen to them. Don't buy from here...”
“I ordered on Friday for Next Day Delivery before 10pm and after waiting in all day, my delivery didn't come. After being in contact with the company, I was assured it would be delivered today (Monday). It is now 9pm on Monday evening, I have waited all day for this delivery and still no sign. Another day wasted and still no delivery, I am furious! Having used Boohoo many times in the past, I was hopeful for good service as previously experienced and I have been let down. I will not be purchasing from Boohoo in the future and hope to get a refund for my delivery charge at minimum!”
“I desperately needed a ruffle collar shirt for my event. I looked online and came across boohoos site found the perfect shirt and the delivery was fab! even though I read mix reviews I ordered Sunday afternoon paid only 1 pound for next day deliver and here I am happy as it arrived today Monday 12:30, it's a perfect fit and the material is fab. Would order again !!”
“I think the fact you have to print your own return label is ridiculous! I don't have a printer to do that! I always order from you but won't be again”
“It arrived within 2 days and I was amazed! They worked through Saturday and Sunday! I was a bit sceptical with seeing other reviews but the product is amazing! I would recommend this site to everyone”
