“Useless at delivery. I paid for standard delivery which takes 3-5 working days. 5th day and I still have no parcel, they emailed me telling me it’s now going to take another 7 days to get to me. Needed my parcel on the 5th day, 7 days delivery is the saver delivery which I didn’t pay for. So I emailed them and they are telling me I paid for standard delivery which I didn’t and that if I didn’t want my parcel I can send it back, however that’s not the point as I now have no parcel which I needed.”
“I still havent received my order after paying a next day delivery. The chat advisors seem to be clueless about their job. Its like you are chatting to a computer not a human being”
“The website boohoo.com is a scam website that runs the following way, they sell clothes that are made to look nice on the websites but are actually so bad in quality and fit that people are very likely to return them back. They make money in the following way:
1. Take an extra $5 fee for delivery or $15 fee for express delivery, and irrespective of the amount paid they deliver it using the cheapest postal service available and it reaches late even if you pay the $15 amount
2. The clothes are made using poor quality fabrics and are not wort the the money charged for it.
3. They PROMISE their customers "FREE RETURNS" - it is mentioned on their website and the mails they send the customer, so that people are fooled into returning products.
4. They do not send the right label for returning the products and ask the customer to return the product using their money and saying that they will refund the money back.
The website is a total scam that probably send the same products over to customers again and again and makes money by charging them for delivering and returning products”
“I delivered an item for a party for Monday evening. I ordered it Saturday for Sunday delivery and paid for this service. No show. I followed up and was finally told Monday between 2pm - 4pm. An attempt of delivery was made apparently. I have been here all day no contact made.
Not happy at all. I will not order from them again and do not recommend”
“I’ve ordered from boohoo many times now and on so many occasions I have issues with my items being delivered. They have gone missing and boohoo can’t track them down. They refuse a refund even though they haven’t kept to there promise on there side. On my last order I used promo code for £1.99 next day delivery it’s been 4 days still no sight of my parcel. Customer service is ridiculous trying to get any help is pointless they just pass you around and leave you waiting before they can answer back to you. Really disappointed, so unreliable.”
“I ordered a jacket on Boohoo. It arrived much quicker than an order I placed with FashionNova which I'm still waiting for, and I had placed the order a week before FashionNova. It was very easy to track so you did not have to worry about where your order was. The jacket looked better than the pictures. I'm very pleased.”
“To be honest I’ve ordered so much from boohoo and I think it’s very hit or miss. Sometimes I’ve ordered things and they have been fine other times clothes too small or even had a stain and a tear on them but customer service always have helped me. Only thing I am concerned about is I thought I paid for unlimited delivery for 7.99 but can’t see it anyway and they have no record of this so a bit annoyed at that , if you do do that service make sure you keep a photo copy on your phone in case you have the same issue , sometimes the delivery can be slow and others quick but my saying is you pay for what you get”
“I always get my delivery on time, its quick and easy to order from. You can send back goods quick and simple too.
I always get my stuff delivered to work, they is facilities around there where I can just take my return goods too. I just do through the royal mail.
love the various sizes they have so I can what I see online.”
