“Worst customer experience ever! Paid for next day delivery, 22 days on......stiiiiiilll waiting. And waiting for my PayPal claim to be resolved. So glad I didn't pay by debit card!”
“I always regret ordering from here . waste of time because I always have to send it back . only got lucky with swimwear. Ive been spent Used / damaged / wrong size / .”
“Very bad service. Haven't received my item for almost a month. I asked for the refund but they are just all the time delaying. Would not suggest ordering if you need it on time for some special occasion etc. I stated that I need it for my trip but they just don't care. For comparison, last time I had some problems with online shopping the seller issued a refund the same day I said I hadn't received it!”
“I truly hope that an owner of the company sees this..
I have recently made a purchase from Boohoo website, prior to which, I contacted customer service MULTIPLE time to request some information regarding maternity sizing. I was told point blank that customer service reps did not know the answer and someone would get back to me. No one ever got back to me. When I contacted customer service to follow up I was again told that someone would have to get back to me, basically they are not educated in their own product. I did mention that I didn't have much time as I wanted to purchase a maternity dress for an event I had to go to. I was told to order it and return it if I wasn't satisfied. I agreed to do this because I was very anxious to order something too late. My order did get delivered in a reasonable time frame (7 Days). However I do not know who they have delivering their parcels but the courier literally whipped it at my front door from down my walk way. I have a security camera that caught this, not to mention I was in fact home and heard the thump from inside. Needless to say, I am totally dissatisfied with the service and my product. On top of the terrible service, the dress does not fit, because of course, I had to guess my size. Also, their customer service team has yet to respond with the sizing information for their maternity clothes!!! its been over a week!! Boohoo carries an entire division of maternity, how is it possible that you do not have a size guide for you customers?, but whats worse, is that they provide such terrible customer service that if someone asks a question they cannot answer and they don't even try to get one for you. I am so disappointed, this is my last time ordering from Boohoo and I will make sure that everyone knows that this company is just junk, terrible quality of clothing, inconsiderate delivery service and by far the most incompetent customer service department.”
“My parcel never turned up even though it said on the tracker from Hermes that it had been delivered to reception (we don't have a reception). This happened after I had notified and confirmed my address with Boohoo the day before as it wasn't delivered due to an address query. After, this i was assured that the money would be refunded within the next week. This deadline has been and gone and i still haven't been refunded my £85. Needless to say i am very disappointed with the overall service.”
“I recently purchased a maternity dress perfect for wedding (as guest) in two different sizes. the quality of the material is second to none, and each dress in the sale was only £8.00. This is perfect considering i will need to start saving soon. Also delivery is incredibly reliable and not too pricey also. Very happy.”
“never again will I order from boo hoo I returned jacket nearly a month ago and they seem to have lost it! so are withholding my refund well they try sort this out it's disgusting!”
