“Horrible customer service! Explained that I returned two items back at the end of Nov. I received an email in Dec...stating that my refund had been submitted to my bank. I have yet to receive a refund. They’ve asked me for my bank statements 7 different times. I submitted as requested and still no refund. So, Boohoo gets their items back and they are able to keep my money! This is STEALING!!!!”
“Ordered a pair of shoes in a size 6... They came in a size 5 , we emailed costumer services of this issue . We then ordered the shoes again in a size 6 ... again they came in a size 5 . Seriously how hard is it ?”
“Easy to navigate website, fast service, good packaging and easy returns. I would just say that the App needs to get slightly better, as you can't see item prices when browsing the app, you have to add them all o your basket and remove after should you not wish to purchase them.”
“Great quality clothes and fairly priced. Loads of incentives ie. Free next day delivery and 15% off.
Very reliable delivery service and polite delivery driver”
“My second order and sent 6 items back. The play suit legs were one way and the arms the opposite so u couldn’t ever even put it on?.. Does nobody check the quality? The other items were of terrible quality. Never again”
“I read all the bad reviews, but the cute clothes were too much to resist! I placed a small order and it shipped to CA, USA to check them out. Arrived in around a week and a half and the clothes are so adorable. I saw most everything was polyester, but it looks like cotton not cheap polyester. I received a plain tank top super great color and style and an off the should top that is really great. Also got a silver bracelet. I'm 100% happy and will buy from Boohoo again.”
“Worst customer experience ever! Paid for next day delivery, 22 days on......stiiiiiilll waiting. And waiting for my PayPal claim to be resolved. So glad I didn't pay by debit card!”
