“Disgusting service orders early on 30th December 2018 for next day delivery hasn’t turned up and now told won’t be here till 2 nd January 2019.
Next day don’t think so this has happened to me twice lately
Want a refund on my delivery 12 month service”
“Clothing is of very poor quality seems on t-shirts fraying logos on tshirts fell off on first wear the zip on a bomber jacket I brought doesn't work stuck in one place overall cheap company cheap clothing would not recommend and will not be using again...real let down!!”
“I ordered item from this company for my son. I was really happy that it was being delivered the following day, however, the item was ‘delivered’ by hermes who sent me a message confirming delivery to me but they said they left it on the porch. I looked outside it wasnt there, then checked the photo which was of another persons porch? Boohoo cannot be contacted by phone..... is it being run by computers? Or is this barrier to their customers to hide from complaints! In response to the email contact it required me to agree to 6 points, the tone of the email was rather accusatory. I think they need to look at their customer service.
Their delivery company myhermes also avoids direct customer service and again whilst apologised still did so in a tone that implied it was my failt that I didn’t have the item because ‘it had been delivered’!”
“I received a pair of earrings to which one was faulty. The ear piece was separate/broken off from the full earring therefore unable to wear.
I contacted boohoo straight away regarding this and got an automatic response asking me to send pictures and gave me options on what I would like.
I replied straight away with pictures and asked for another pair to be sent out. This was on the 9/12/12. I have still heard nothing back.
Very disappointing service all in!”
“I was told my parcel would be delivered the next day. They emailed to say the service you’ve chosen is unfortunately not going get your parcel to you on time.
After 2 days - the tracking information was still stating that the parcel hadn’t even been dispatched yet.
I just don’t know why this service is available if they cannot fulfill their deliveries.
I never order anything online purely for this reason and feel really let down. I’m now not going to get the parcels for what I needed them for.”
“Placed my first ordered ready for Christmas. Chose to have it delivered to a HubBox address. Later the next day that I paid delivery for I got a message via MyHermes (they are a joke in themselves) saying they tried to deliver to my home address.
, even though I chose the HuBox. To make it worse I was in all day as my work plans changed last minute but no one pressed my intercom in my apartment, and no neibhour got buzzed as there is only 6 of us. BooHoo has no number to call just Twitter messaging and that’s where it get really stupid. They accused me of choosing a delivery point that cannot be guaranteed, and this is after I had to prove I selected the HubBox in the first place. All they keep saying is it is out for delivery tomorrow. After 5 times of telling them I’ll not be here tomorrow they just said they cannot do anything. BooHoo or BahHumbug.”
“A week ago I ordered a coat, shoes and 2 sweater dresses I received the coat and the shoes but not the dresses Bitcoin in the email says that everything was shipped and to make it more difficult they don’t attach a shipping invoice inside the bag. Horrible company stay AWAY from them.”
“The jumper was much darker than pictured and I bought a uk 16 so that it would be baggy on me. I am a UK 10/12 and the jumper was tiny...more like a small UK 10. Short in length and sleeves... not at all like the picture. The sizings are ridiculous. Very disappointed.”
“Boohoo sizes are abit off key. Most of the jumpers are very short on the sleeve even if I get a Large they always without fail come up short..its very fustrating as alot of jumpers you sell are really nice. Im 5"1 and I seem to have this problem all the time.”
“Shameless company, stay away!!
They keep people for fools, I ordered dress for important occasion, paid for express next day delivery the most expensive option from all. When i didn't received my postage for 3 days contacted them via mail and Facebook. Provided screenshots of my order as a proof, absolutely no help! Neither refund for expensive postage was offered, instead of dealing with this situation and send me delivery within 24 hours suggested to wait another 7 days !! I guarantee all those 5 star reviews are scam from company employees, no way it matches reality!! Suggested that i didn't choose next day delivery therefore they didn't send :) The most ridiculous excuse, which does not match with the logs of money deducted from my account, such impudence!
P.S. plus sent to me what supposed to be tracking for "fastway" courier which was not valid, screenshot saved as a proof, clowns.”
“I ordered from BooHoo with extreme caution because I ordered an outfit from Fashion Nova 5 days before and I was already having issues with them not shipping at all soooooo I took the risk and ordered from BooHoo... I have to say I am so impressed! BooHoo not only delivered ASAP but they sent me a courtesy email letting me know that they did not have something I ordered in stock and they would process the refund immediately. I received the refund today, and my package came from them 2 days ago. Everything was nice as expected, although I did order a size up just to be safe and the pants I ordered I will gift to someone - but I have no disappointments with this site whatsoever. Meanwhile, Fashion Nova took 8 days to even ship my stuff (11 to get to me)and the most expensive item was missing ($70) and it took for ME to reach out and let them know about it before they claimed that they will issue me a credit (which I still haven't received yet) I will order from BOOHOO again any day over FN.”
