“Placed my first ordered ready for Christmas. Chose to have it delivered to a HubBox address. Later the next day that I paid delivery for I got a message via MyHermes (they are a joke in themselves) saying they tried to deliver to my home address.
, even though I chose the HuBox. To make it worse I was in all day as my work plans changed last minute but no one pressed my intercom in my apartment, and no neibhour got buzzed as there is only 6 of us. BooHoo has no number to call just Twitter messaging and that’s where it get really stupid. They accused me of choosing a delivery point that cannot be guaranteed, and this is after I had to prove I selected the HubBox in the first place. All they keep saying is it is out for delivery tomorrow. After 5 times of telling them I’ll not be here tomorrow they just said they cannot do anything. BooHoo or BahHumbug.”
“A week ago I ordered a coat, shoes and 2 sweater dresses I received the coat and the shoes but not the dresses Bitcoin in the email says that everything was shipped and to make it more difficult they don’t attach a shipping invoice inside the bag. Horrible company stay AWAY from them.”
“The jumper was much darker than pictured and I bought a uk 16 so that it would be baggy on me. I am a UK 10/12 and the jumper was tiny...more like a small UK 10. Short in length and sleeves... not at all like the picture. The sizings are ridiculous. Very disappointed.”
“Boohoo sizes are abit off key. Most of the jumpers are very short on the sleeve even if I get a Large they always without fail come up short..its very fustrating as alot of jumpers you sell are really nice. Im 5"1 and I seem to have this problem all the time.”
“Shameless company, stay away!!
They keep people for fools, I ordered dress for important occasion, paid for express next day delivery the most expensive option from all. When i didn't received my postage for 3 days contacted them via mail and Facebook. Provided screenshots of my order as a proof, absolutely no help! Neither refund for expensive postage was offered, instead of dealing with this situation and send me delivery within 24 hours suggested to wait another 7 days !! I guarantee all those 5 star reviews are scam from company employees, no way it matches reality!! Suggested that i didn't choose next day delivery therefore they didn't send :) The most ridiculous excuse, which does not match with the logs of money deducted from my account, such impudence!
P.S. plus sent to me what supposed to be tracking for "fastway" courier which was not valid, screenshot saved as a proof, clowns.”
“I ordered from BooHoo with extreme caution because I ordered an outfit from Fashion Nova 5 days before and I was already having issues with them not shipping at all soooooo I took the risk and ordered from BooHoo... I have to say I am so impressed! BooHoo not only delivered ASAP but they sent me a courtesy email letting me know that they did not have something I ordered in stock and they would process the refund immediately. I received the refund today, and my package came from them 2 days ago. Everything was nice as expected, although I did order a size up just to be safe and the pants I ordered I will gift to someone - but I have no disappointments with this site whatsoever. Meanwhile, Fashion Nova took 8 days to even ship my stuff (11 to get to me)and the most expensive item was missing ($70) and it took for ME to reach out and let them know about it before they claimed that they will issue me a credit (which I still haven't received yet) I will order from BOOHOO again any day over FN.”
“Well another great non delivery from Boohoo😡! 14 year old twins ordered an outfit for their party over a week ago, paid for next day delivery. Items still not turned up! Have spoken to their poorly run customer service team on several occasions and been told to contact the courier directly- no number provided so no way of contacting them. Tracker has stated it’s been sitting at my local
Depo for the last three days, but no one can tell me when it will be delivered. Overall very stressful and poor service. Do not buy for this poorly run company”
“Ordered my items 2 days before a party i needed my dress for. The courier company they use Hermes has got to be the worst ever considering i used to worj for them. They say "they made attempts to deliver" cctv clearly shows they didnt. Plus it was being delivered to a work address. Boo hoo wouldnt even refund my delivery charge as a gesture of good will. I am now awaitng my refund.”
“Bought some maternity stuff on here, I found the sizing all over the place and the quality is what you would expect for these prices. Great for bits you don't plan on using for ages”
“ordered last week and my item had been returned by courier because i apparently wasn't home (i was home and so was my family) the delivery driver must of just gotten lazy. i have never had a bad experience with the quality of their clothes but shipping is a major gambling. honestly, if anyone wants to buy clothes for an event, do what i did and buy a month even two in advance just to be on the safe side, i also wouldn't recommend doing large purchases all at once either”
