“Absolutely appalled by the service I have received. I ordered 7 pairs of hotpants with next day delivery coming to a cost of about £50. 5 days after I hit order and I'm still waiting for them. I have messaged them asking about tracking and took their procedures as their website says. Within this it told me to ring the tracking company which added an extra £24 on my phone bill and they have now told me they've re sent my order however will not pay for the £24 even though it was their fault? I am so sad about this as I had heard some good reviews about this website however after my experience with them I have now delved deeper and found they are more bad than good. I will not be using this website again and would not recommend it to anyone. I'm now just hoping that when my order finally arrives the goods will be 'good' and I will not have to go through the return order as I hear that's just as bad.”
“I have also ordered and paid next day delivery only to be told it wont arrive at earliest until next Tuesday. This was an item needed for the weekend and I wouldn't have ordered if I knew it wouldn't arrive on time. Have requested a refund.”
“The delivery was quick and tracked by Yodel, when returning they sent me a refund email and the return was very quick.
Only thing is the actual item didn't look like it did on a picture.”
“I ordered items for next day delivery and received them just under 2 weeks later. I had tone contact boohoo every day. They didn't even want to refund me my delivery charge until late I argued the matter for ages. Nothing else was offered. They didn't really care at all”
“the clothes are always consistently good and you can always be confident they will arrive in good time. I had had to send a couple things back over the years and the refund are always dealt with quickly.”
“I was very happy with this website but I did return some items because they were a little to big and I still haven't heard anything about a refund and I sent my items back on may 12”
“Boohoo is a great little retailer, and their customer services are good. However they only get 3 stars from me because of the courier they use - Hermes. An absolute joke of a carrier and it's sad that Boohoo uses them.
Unfortunately i will not be shopping with this retailer again because of Hermes. If i have noticed they use Hermes before i clicked 'check out' i would have clicked 'delete account' instead.”
“Well I ordered some pair of jeans, they looked mid blue with two shades of blue but when they arrived they came as average jeans normal basic colour not satisfied at all, they looked so much better in the picture and datker”
“I ordered a party dress for £20 which looked incredibly glamorous in the images shown. However, when the item arrived, it had been squashed into a tiny plastic bag and when I took it out, it was incredibly difficult to figure out how to put on since it was a wrap-around dress. It took me a good hour to actually wear the dress and I wish this had been made clear on the website.
When I put the dress on, the spaghetti straps were way too long for any size 10 to possibly wear and there was no way to adjust this unlike with clothes found on ASOS & Missguided that I have bought before.
The material was also very thin and cheap. If I had seen it in a store, I would never have paid more than £10 for it as it was so obviously cheap material. Absolutely disappointed as I have shopped from BooHoo before and recieved similarly poor quality clothing but for an extremely low price. As I have bought something more expensive this time, I expected much better quality and sizing as I know a £20 dress from a high street store like New Look or H&M would be much better quality.
As I have refunded items before to BooHoo, I am aware that the returns process is painstakingly long and it can take weeks to get a refund. Very disappointed in quality of clothing and will not be shopping here again.”
“I buy 2 jeans and delivery estimate 5-14 days.
already 3 weeks and still somewhere, and i sent message to them about it and they keep telling me wait for 14 days working day. I'm not sure they check, 14 working day are passed :(
I use to order from AS*S and its free delivery and always arrived not more then 1 week.
Here at Boohoo you PAY for DELIVERY and Take sooooo long
First and the LAST shop here.”
