“Excellent quality sandals have ordered several pairs over past 2 year. Always receive them by the delivery date wrapped nicely too. Told other friends who have also bought. Love them.”
“It was the first time purchasing from Boohoo but i'm glad i did, they had a great selection and the clothes arrived next day due to an offer they were doing when I was shopping. Even when I was not completely happy with the fit of one of the dresses I bought, the refund was quick and easy. Give them a go..”
“I hate boohoo. Aparantly delivered my goods left in an open porch way to the wrong delivery addres i came home to no clothes! Yet they won't reply to my complaint but have taken my £380 for the clothes!!!"legal action being taken awful”
“Absolutely appalled by the service I have received. I ordered 7 pairs of hotpants with next day delivery coming to a cost of about £50. 5 days after I hit order and I'm still waiting for them. I have messaged them asking about tracking and took their procedures as their website says. Within this it told me to ring the tracking company which added an extra £24 on my phone bill and they have now told me they've re sent my order however will not pay for the £24 even though it was their fault? I am so sad about this as I had heard some good reviews about this website however after my experience with them I have now delved deeper and found they are more bad than good. I will not be using this website again and would not recommend it to anyone. I'm now just hoping that when my order finally arrives the goods will be 'good' and I will not have to go through the return order as I hear that's just as bad.”
“I have also ordered and paid next day delivery only to be told it wont arrive at earliest until next Tuesday. This was an item needed for the weekend and I wouldn't have ordered if I knew it wouldn't arrive on time. Have requested a refund.”
“The delivery was quick and tracked by Yodel, when returning they sent me a refund email and the return was very quick.
Only thing is the actual item didn't look like it did on a picture.”
“I ordered items for next day delivery and received them just under 2 weeks later. I had tone contact boohoo every day. They didn't even want to refund me my delivery charge until late I argued the matter for ages. Nothing else was offered. They didn't really care at all”
“the clothes are always consistently good and you can always be confident they will arrive in good time. I had had to send a couple things back over the years and the refund are always dealt with quickly.”
“I was very happy with this website but I did return some items because they were a little to big and I still haven't heard anything about a refund and I sent my items back on may 12”
“Boohoo is a great little retailer, and their customer services are good. However they only get 3 stars from me because of the courier they use - Hermes. An absolute joke of a carrier and it's sad that Boohoo uses them.
Unfortunately i will not be shopping with this retailer again because of Hermes. If i have noticed they use Hermes before i clicked 'check out' i would have clicked 'delete account' instead.”
“Well I ordered some pair of jeans, they looked mid blue with two shades of blue but when they arrived they came as average jeans normal basic colour not satisfied at all, they looked so much better in the picture and datker”
