“Had purchased few time but recently anything I purchased was cheap material and then one tracksuit was noway brand new and smelled very strong of perfume and not mine , disgusting really I did make a complaint which they refunded 25% of the order but definitely wouldn’t order from them again seriously not recommend 👎🏻”
“I brought HEAPS OF CLOTHES FROM THEM FOR THE FIRST TIME EVER. Then after giving all my money to them I then decided to read reviews on their products. Go figure.lol all the reviews were so bloody negative it really had me nervous to receive my parcel and thought I would have to send it all back HOWEVER much to my surprise after all the terrible reviews. I actually love all the pieces I got!! I did order up a size on my jeans and I'm glad because I dont think my normal size would have fit.. thanks boohoo I will be back!”
“They delivered my package to fedex empty after I paid they gave me a refund but I waited along time for my order and the people working were no help at all I had to open a claim on PayPal to get a refund and call fedex several times for answers I ordered like three years ago and they didn’t use FedEx and shipping was quick but now it’s gone downhill i don’t know if it’s because of COVID 19 or the whole company is trash now but who sends a package empty the nice lady at FedEx told me that this isn’t the first time they have done this to people don’t shop here buy somewhere else”
“I just bought from boohoo for the first time and I was so happy with my order I immediately ordered more - great fit, great price and great quality - very happy.”
“For some reason I thought this was a nice, well worthy, somewhat luxury brand to order from since a lot of their products are quite costly in the US. Boy was I wrong!! The clothes aren’t good quality, majority of my stuff is wrong sizing and see through material. Don’t even get me started with shipping. I ordered my stuff June 6th. It’s June 15th and it’s still in their country because of “COVID” and it says there’s a shipment exception. So I have no idea when I’m getting my package, or IF I’m getting my package. I’m extremely upset because I bought $100 worth of clothes that I DONT EVEN HAVE. 😡😡”
“Customer service doesn’t exist- many issues trying to get a refund and fill in cancellation of contract online. Clothes are really sub standard quality and sizes are not correct. Won’t be ordering from them again.”
“This site is a scam they take your money and never deliver your items and they have no phone number to be reached at. The customer service does not help you resolve the issue either. Don’t buy from them!!!”
“Their T&C are misleading and don't really answer questions or give you all the info you need. Worst shipping. most expensive shipping. worst customer service and worst quality clothes I have ever bought.
Have filed a complaint to CDRL”
“Bought a black sweater, sleeves way too short, bought an L so it would be oversized on me, but it does not fit loosely on meand im a size 10! Material is very thin, it’s nothing like a sweater. Frustrated.”
“Dress I ordered is very see through to the point I won't wear it outside as even nude coloured underwear is visible through fabric.
Mesh body just doesn't fit right.”
“Well, out of the twelve items I ordered, each one had a fault or was so poorly constructed I had to return everything. Everything felt cheap and nasty too, was either see through or had wrongly sewn seams. Pretty shocked they get the models to make it look as good as they do, however trust me when I tell you that if this was an actual shop - you'd keep on walking.”
“I ordered 6 maternity dresses from this site. The package arrived on time which was great. However, the dresses were not suitable for pregnancy. They were all far too tight, no room for a growing bump, were all see through and the quality and colour of the dresses were very cheap. If i saw these dresses in person in a shop than I would never have purchased them. I will be returning all 6 maternity dresses and I won't be buying from this site again”
“Normally, I look up a company for reviews before placing an order especially when it comes to clothing. I didn't do that and I really wish I did. I ordered four dresses and only one semi looks how it's suppose to. The others are cheaply made and tons of issues. The flare sleeve tie detail skater dress looks like something from an Old Western movie. It's cheaply made like and the arms are sewn weird so I couldnt even lift them up properly. The red cape dress has a tiny hole for the neck. Luckily, my neck is small enough to fit into it. I think someone with a wider neck would struggle. Also, the arms are huge and dangle over one another. The satin midi wrap dress is horrible. I thought it tied at one end. No, it's two straps attached to the dress that you wrap around yourself and I guess tie and hide the knot. It's not even satin material SMH For me to return the items, I had to pay $4. I think for clothing made this poorly, shipping should be free. I placed my order in the evening of May 29 and received the items today, June 5. I paid $9.99 for standard shipping.”
“i bought the pettie leggings that are ruched and they are so see thru and they where a good price but i wouldnt recommend it because they are see thru plus you have to pay for shipping which made it a higher price also i got the hoodie aswell which i think is amazing i would get the hoodies but not the leggings”
“Oh my days where do I start...let’s start by saying I wouldn’t even give them a one star... I ordered next day delivery only for my items not to arrive the next day. My items arrived two days later. When I finally got in touch....was via messenger as no telephone number to complain. I asked for my delivery charge to be refunded. Apparently it’s no big deal if you don’t get your next day items the next day....they offered to give me a next day delivery code even though they clearly can’t honour next day delivery!!!!! I was communicating with about 7 different advisors in the end who have no idea what customer service is. One of whom said she was unable to give me head office telephone number as it was breaching data protection laws!!!!! Don’t think she realised a simple google search of the company listed the head office telephone number. Awful customer service and the quality of the clothes is very poor too. One word folks - AVOID!!!!!!!!!!!!”
“Must take them hours to find a t-shirt that is actually sewn straight for their models to wear ... Horrible quality in almost every order ... Don't bother with this website it may look great in the pictures but that's not what you will receive”
