“My daughter ordered about £100 worth of clothes from Boohoo, all in a size 8. Everything fitted except for one skirt which was way too big. I asked Boohoo Customer Services if we could swap this skirt for a size 6. It took days for the Customer Services to properly answer my request, and when they did they said that I would need to reorder and pay another delivery charge (around £5). My daughter is going away this weekend and she won't have the skirt in time now.”
“Not only was my order delivered to me too late, it also did not fit. I ordered everything in the same size according to their size tabels, but some of the items were WAY too big, while others were way too small. Would not buy here again.”
“The company's items may sometimes not look like anything you expect it to be with but they are very fast and fixing the problem and the delivery is super fast”
“The WORST online shopping experience I have ever had. I ordered 15 items, 4 arrived, after a week of trying to get a response from someone and filling out the claims form, they assured me my items were now on the way. They sent me the EXACT SAME 4 items I had already received, and no sign of the others. It is impossible to talk to someone, despite what their emails say it takes over 48 hours for someone to get back to you, and when they do get back to you they send a generic email. The WORST service I've ever experienced. ASOS is absolutely incredible in comparison. I will never be shopping on boohoo again.”
“When I had an issue checking out and applying a limited-time-only 20% off discount code, i emailed Boohoo customer service. They replied within 24 hours and gave me advice to help solve the issue and check out. When I had sorted out the problem, the discount code had expired. However, one of the customer service advisors sent me a refund of 20% of my order on the same day! Great customer service!”
“I ordered 4 tops, all in a variety of sized 10-14. All tops were too tight so I have reordered them again in bigger sizes. Fab material and came on the earliest expected date of delivery which was even better! Free and simple returns made my life a lot easier! Happy shopping”
“Paid for next day delivery and it arrived first thing the next morning :-) ... I heard a lot of bad reviews about the sizing so I ordered the next size up just to be safe. When the dress came it was too big :-( So the sizing is obviously accurate. I could of ordered my size after all. Excellent material and only £15 with discount on next day delivery!”
“Do not order from Boohoo! They are a scam. To make a return they state you must print your return label from their website and drop the parcel in the mail. However, they will not give you a refund. They claim you need a photo of a receipt from the USPS as proof of return, which would not be provided since Boohoo gives you the mailing label. This is their way of scamming you out of money and keeping their merchandise! This service is horrible!!!”
“Everything l buy always comes the right size and l always get what l want. The prices are very affordable and most clothes l buy are of good quality. I also like it because they have kids and mans clothes as well so it fits the whole family”
