“Boohoo sent me the wrong item when I ordered it using a 50% discount code. They refused to send me a replacement even though the item I wanted was in stock. However, they told me I could re-order it and they would apply a 50% discount (after badgering them for 3 days for it). I therefore re-ordered it and used a discount code for delivery as I didn't think it was fair for me to pay full price for delivery given that it was their fault. They therefore refused to refund me the 50% they originally promised as I had used another discount code! So, I was supposed to pay full delivery cost and take the time out to send back the incorrect item they sent to me even though it was their fault! There is no one to speak to and their email responses aren't personal - they are just generated sentences that are the least helpful I have ever read. Be careful ordering from them!”
“Great service , delivery always on time & clothes always to the correct size and great quality for the price you pay always somehing for everyone , would recomed they make more stock as a lot of the nice things always out of stock”
“Very good service, always have a great promotion going and care about the customers needs. i've bought from boohoo over 5 times and they have never failed me”
“My daughter ordered about £100 worth of clothes from Boohoo, all in a size 8. Everything fitted except for one skirt which was way too big. I asked Boohoo Customer Services if we could swap this skirt for a size 6. It took days for the Customer Services to properly answer my request, and when they did they said that I would need to reorder and pay another delivery charge (around £5). My daughter is going away this weekend and she won't have the skirt in time now.”
“Not only was my order delivered to me too late, it also did not fit. I ordered everything in the same size according to their size tabels, but some of the items were WAY too big, while others were way too small. Would not buy here again.”
“The company's items may sometimes not look like anything you expect it to be with but they are very fast and fixing the problem and the delivery is super fast”
“The WORST online shopping experience I have ever had. I ordered 15 items, 4 arrived, after a week of trying to get a response from someone and filling out the claims form, they assured me my items were now on the way. They sent me the EXACT SAME 4 items I had already received, and no sign of the others. It is impossible to talk to someone, despite what their emails say it takes over 48 hours for someone to get back to you, and when they do get back to you they send a generic email. The WORST service I've ever experienced. ASOS is absolutely incredible in comparison. I will never be shopping on boohoo again.”
“When I had an issue checking out and applying a limited-time-only 20% off discount code, i emailed Boohoo customer service. They replied within 24 hours and gave me advice to help solve the issue and check out. When I had sorted out the problem, the discount code had expired. However, one of the customer service advisors sent me a refund of 20% of my order on the same day! Great customer service!”
