“Not happy with the service at all. I ordered some clothes nextday delivery waited for 5 days only to receive an email saying my order its been returned without my knowledge on my parcel tracking order it was saying at the delivery depot i am very dissappointed .”
“If I could give Boohoo less than one star I would. I recieved a playsuit today 12.11.2018. I opened the package, thinking to myself that this doesn’t look like a new freshly packed item. To my shock and horror and disgust. I received a period blood stained playsuit. The blood was in the crouch area.
Seeing this literally turned my stomach. I couldn’t believe, that’s someone has returned this item to them and they just ships it out to an innocent customer. I contacted them on social media and their customer service skills were shockingly bad. Awful to be exact. I will never purchase an item from them again.”
“Olease everybody, do not order from boohoo,ordered next day allocated delivery..no show, 4 days, still waiting, have sent them copious amounts of messages with very unhelpful bordering on ridiculous excuses..they have taken my money I WANT MY MONEY BACK”
“Sizing is absolutely ridiculous! Ordered a leather jacket in Large, so I could perhaps fit a thin jumper under it. I am normally a size 14 and I couldnt even get it on. My neice is a size 6 and it just about fitted her! The same with a dress brought a size 14 and it would barely fit a size 10. Such a waste of time and effort, will not be ordering from Boohoo again.”
“Quality of clothes have got worse, sizes are very off. I ordered the next size up (size 16) for my own comfort and it didn’t fit, but fit my cousin who is a size 10.
Also a lot of the clothing are cropped tops even though they don’t appear to be in the images.
Basically just made for slim people.”
“ordered a skirt off boohoo that ive had on my wish list for months and it came the next day. the delivery came an hour and a bit after the expected delivery time but i'm guessing that's more to do with the delivery side than boohoo. the skirt was exactly what i pictured and luckily, i managed to fit into it. however, there wasn't a lot of stretch in the skirt so i was worried about ripping a stitch or two when trying it on.”
“First ever order received from boohoo today and wish I hadn't bothered ordered a coat size large and its tiny can just about zip it up but the arms are way to short looks like I've squeezed into a childs coat.”
“I love boohoo. Quality is not the best but you get what you pay for. I am a cheap and cheerful gal. Easy to navigate the website and they have a good deal on delivery. Also returns are free!”
“I ordered a pair of trousers which arrived and were lovely only to try them on and they were 2 size too small, so l ordered another pair as l thought they were just wrongly sized, the other pair arrived and they were 1 size to small and they don't do a larger size, very disapointed (well unless l go into plus size) which l am not!”
“I'm surprised this company is still in business. I returned items and didn't get an email like I was supposed to, to confirm they had received order. Finally after near 3 weeks, I received confirmation. I am still waiting for the refund to come through, a month later. Never again. Customer service is non existent and ignore emails. Inconvenient and stressful shopping.
There is many other online companies who offer better service, and even free delivery. Do not waste your time on Boohoo.”
