“Ordered a mint green and peachy orange lounge sets !! When they arrived 9 days later the colour wasn’t nothing like on the website and I was told by someone through email there must of been a fault with my computer screen that’s why I was seenin a mint green and peachy orange on the website horrible service and just rude to customers!!!”
“Size is too small! Make sure you order size up ! I am Size 6 ordered 8 hardly squized in. Material is so thin and see through . Badly made , missing stitching. Looks like on photos just feels 10 times worse! When on sale it’s ok to waist £10 but more than that I would not be happy.”
“Horrible robbing company.
Paid 10 pound for a year of next day delivery. The first one never even arrived, I asked for a refund and was told the year delivery is non refundable.... so I’ve paid 10 pound for absolutely no reason whatsoever”
“This company has to be ran by a bunch of high school kids .. I just left a review about how Amy L was extremely helpful but she too repeated the same mistake . They sold items that were available to the public that I already purchased that never made it to me then sent it to the wrong address twice. I will never do business with them it’s a bunch of chimpanzees running that place and the fact that you can’t speak to anyone on the phone is unreal. I will just do business with Pretty Little Thing and ASOS from now on”
“Paid for next day delivery and didn’t arrive for 5 days. After next day when it didn’t arrive I contacted customer service where I was told I had to wait for it to arrive to then return it and be refunded. Well im still waiting for my refund after I sent it back. What a joke, terrible service, terrible delivery charges and for poor quality clothing. Never ordering from here again.”
“Order my dress for next day delivery paid the extra money this was on a Sunday it’s now Friday and my order is still not here absolute this as I needed it for Thursday next day more like next year !”
“The service is unbelievably bad, one of the worst online experiences ever! No communication between the various reps online, no contact telephone number to actually speak to someone to relay frustrations and no one seems to be able to read through an email trail so the same question in relation to the same order has been asked an unnecessary amount of times. They think a smiley face in an email helps elevate the mood, it adds to the anger and I will most certainly not be purchasing anything from them in the future.
Still waiting on a next day delivery...2 weeks later.”
“If I could give them 0 stars I would. Avoid at all costs, they might seem okay but trust me when something goes wrong they are useless. Customer service promise refunds which you won't get and they do not have a contact number so be prepared for them to ignore your emails. Honestly don't risk buying from them or pretty little things or nastay gal as they own those companies too and they are probably just as bad.”
“Love boohoo! Janey Y is the most helpful person I have ever dealt with and any problems I had she was more than helpful! Thank you! lovely clothes too and prices are amazing”
“First time ordering from boohoo.com orderd my jacket yesterday for next day delivery its arrived today on time communication was brillant from boohoo staff and Hermes text me to say what time it would be here. Great sizing great quality thank you”
“Next day delivery was 2 days late which they had no excuse for. Quality of clothes is thin and cheap, one top arrived different to one i ordered and a hole in one of the items of clothing. No wonder its on sale. First time buying and never again.”
“I was just about to put my first order in for 0ver £100.As a new customer I thought I would check the reviews and after reading these I think I will leave it. A review is all good but for the company to not justify then its not getting my order now”
“NEXT DAY DELIVERY RIP OFF!
After placing a order one morning with next day delivery guaranteed I waited in the following day for nothing, tracked the status of my parcel which the response was ‘we’re processing it’.... rang the parcel company which they use for them to tell me my order is placed for delivery within 3-5 working days!
BEWARE THOSE PAYING THAT BIT EXTRA FOR NEXT DAY DELIVERY!”
“DO NOT TOUCH AT ALL COSTS. I was about to place an order with them as i had won a 25% discount at mcdonalds monopoly gameplay.
When i got through to the checkout to pay the original price is reinstated, then the discount is included, so you dont get any discount at all. When i spoke the op on their online chat service, he said that the macdonalds discount does not apply to their discounted items. Then i pointed out that everything on boohooo site is discounted IT IS A CON. NOT ONLY SHOULD TRADING STANDARDS BE CONTACT, MACDONALDS SHOULD BE AS WELL. I also recieved no advice with thier on line help. DO NOT TOUCH.”
“Very unprofessional customer service. The website informs you you’ll receive your purchase in 6 bysiness days or to contact them if it dosen t arrive, after 8 business days of not reveiving my dress i did contact them telling them i had only 3 days left to my event, they guaranteed me i would have it before. The day before my event or so 10 business days after my order i contacted them again to make sure i would get my package. They told me it wasn t going to arrive on time and basically i needed to figure out something else to wear. Minded them i am 7 months pregnant and its not easy to find a maternity dress, nearly impossible the day before!!! They brushed me off saying its out of their hands. I will never order from this website again”
“I love boohoo but the sizes are absolutely ridiculous. I bought a size 16 tight trouser when I am a 12/14 and I couldn’t even get my leg into them. Doesn’t make us girls feel very ‘body confident’”
“I recently ordered two shirts and a jumper from boohoo and I am quite disappointed with the quality of the jumper it was very badly manufactured and falling apart at the seams with loose threads! One of the shirts was of better quality but the sizing is huge! Thankfully the other shirt is ok apart from loose threads around the buttons, tbh I'd have expected clothing of such poor quality to be found on much cheaper sites such as wish.com!”
“Paid for next day delivery used their postcode generator and they couldn’t find the address even though it was correct. They spent 2 days accusing me of putting the wrong address in then finally admitted fault. Extremely rude and unhelpful customer service. They also said they would pick the items up as I no longer wanted them they are now ignoring my messages and haven’t picked my items up a week later. I will never shop with them again.”
“I ordered 2 parcels and an ultimated delivery pass for the year. I got one parcel the next day but not the other. I have contacted “Customer Services” multiple times and I have told to wait for 13 days since my ‘next day delivery’ of my other parcel. The responses I got were terrible and I have been completely ignored elsewhere.”
