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I returned my order 1 month ago and still haven’t received my refund.
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posted 4 weeks ago
- Tracey Gordon
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Contacted yourselves via WhatsApp and told it was still on its way! I had to wait until 14 February before you would offer a refund.
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posted 2 months ago
- Anonymous
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Boohoo are now in the process of thinking that refunding only part of returned items is acceptable.
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posted 3 months ago
- Anonymous
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They charge you a fortune to deliver and then when you think returns are free they deduct the cost from your refund payment. In total costing you an extra £7 of non refundable money on the item you bought and refunded. Won't buy from them again. Daylight robbery
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posted 3 months ago
- Anonymous
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Ordered 8 items, a bag came with one item in thhat was ripped, invpice saud 2 items. The other 6 all cancelled. Emailed them a few times to say a dress had not arrived, completely ignored and no refund. Their returns process is designed for you to give up, its so hard. Last time i buy from them
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posted 3 months ago
- Caroline
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But then when I received the refund, it was for the shorts and not the top which was more expensive.
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posted 4 months ago
- Anthea
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Having a huge ongoing battle to try to get a refund.
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posted 5 months ago
- Janz
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A few hours later they cancelled the boots and reimbursed me for the cost of them,
But they refuse to cancel or refund me the cost of the 12 months free delivery.
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posted 5 months ago
- Lin Grant
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They confirmed receipt of 2 and refunded these only!! I have challenged them and they are now reviewing CCTV footage (because I have nothing better to do than lie).
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posted 9 months ago
- Anonymous
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Only sent me 2 out of 3 items I ordered. Won’t send me the missing item or refund it. Basically saying I’ve received it , so calling me a thief and a liar. Which I am neither. Very poor customer service. Be very aware, scammers. Lots of other people over TikTok etc reporting the same issue.
”
posted 10 months ago
- Stacey Gough
