“I have ordered a number of things from boohoo and have always been happy until my recent order. I ordered a pair of Bermuda shorts in a large which on the boohoo size guide should be a 14-16, I thought that should be way big enough as I’m usually a 12-14. The shorts came and I can’t even fasten them, they’re more like a size 10. Very disappointed I’m just hoping I can lose some weight before I go on holiday in October”
“Never get a complete order. And when I get items missing from my order I never recieve a notification if I will be refunded or the items will be sent. Lately I ended up reordering the items I had missing in my previous order but ended up being sent the missing ones also! Now I cannot cancel my order although I just made it and it is way to expensive to return them as postage is quite high in my country. Also a question takes a day at least to be answered by email which is the only way to contact customer service and the reason why all this confusion happened. Never again!”
“What a disgusting advert I saw at the airport today; those “model” behaviour is revolting. Their movements are sexual, it doesn’t really look like they are advertising a clothing brand but a strip club. Very disappointed.”
“I'm a regular shopper on Boohoo and have to say I'm very rarely diappointed. I think you get what you pay for and delivery is quite quick and efficient. I did have an issue recently where I had to return items as the sizes ran smaller than expected and I was missing an item from the order also. This is the first time this has happened but Boohoo customer service were so friendly and made sure I got a full refund not long after. Even after that, I couldn't fault them and still would buy stuff off Boohoo!”
“Its the 3rd time I have ordered from Boohoo and I have always sent every Item back!!!. Disgusting quality, I had ordered a Blush pink jumpsuit for it to turn up and be see through! I will never order with them again, not worth the hassle sending items back.”
“I wish I could leave 0 stars. I paid $15 for 2-3 delivery it’s now been 5 business days since I placed my order (and an entire week if you account for the weekend) and I’ve now received an e-mail explaining that there’s nothing they can do until August 10??? Absolutely ridiculous, will not order again”
“I ordered 2 pants from boohoo , they shipped it without my apartment number , so usps couldn’t deliver it , I contacted boohoo to see how they could fix their error but they said they wasn’t anything they could do , the package was sent back to them . They messed up and didn’t want to fix it , I’ll never order from them again and I’ve unfollwed them on social media . People told me they had problem with boohoo , I should of listened”
“My teens love the clothes and as they are both petite there sizing is perfect fit.
The styles are very fashionable for teens and cheap for university students.”
“First time ordering from Boohoo. I bought a shirt dress, it came when I was told it was going to come, the sizes are good and I'm just over all happy about the service and the product! I will defiantly be ordering again.”
“Excellent customer service. No contact number but I had an email reply within 24 hours over the weekend. I put the wrong delivery address on and Boohoo contacted the courier to redirect.”
