“First ever order received from boohoo today and wish I hadn't bothered ordered a coat size large and its tiny can just about zip it up but the arms are way to short looks like I've squeezed into a childs coat.”
“I love boohoo. Quality is not the best but you get what you pay for. I am a cheap and cheerful gal. Easy to navigate the website and they have a good deal on delivery. Also returns are free!”
“I ordered a pair of trousers which arrived and were lovely only to try them on and they were 2 size too small, so l ordered another pair as l thought they were just wrongly sized, the other pair arrived and they were 1 size to small and they don't do a larger size, very disapointed (well unless l go into plus size) which l am not!”
“I'm surprised this company is still in business. I returned items and didn't get an email like I was supposed to, to confirm they had received order. Finally after near 3 weeks, I received confirmation. I am still waiting for the refund to come through, a month later. Never again. Customer service is non existent and ignore emails. Inconvenient and stressful shopping.
There is many other online companies who offer better service, and even free delivery. Do not waste your time on Boohoo.”
“Boohoo was 1 week shipping and their sizes are on point. I've never ordered from her and I got a dress for a wedding. I literally have 5 maybe dresses. I ordered from here and it fit like a glove. I'm in love.”
“I’ve ordered from them twice now just to give them a second chance and both times I have been sooooooooo disappointed. Cheap fabric, not true to size , poorly made , return policy is horrendous ... I will never shop with them again.. and will tell others not to shop with them Also .. dissatisfied is an understatement.”
“Awful customer service. If I could give them 0 stars I would.
I returned items to them more than 2weeks ago, and have received confirmation from the courier that they were delivered to them 2 days after they were sent.
No refund came through so I contacted them and have just been given the runaround-One agent advised they were not received by them but did not seem to think this warranted further investigation despite the fact I used their return courier service, and another agent implied they had been received (but did not actually confirm this) and when asked why my refund still wasn't processed ignored me completely. I have sent 2 follow up emails, including a complaint through Paypal but have not received a response from the company, and still haven't gotten my refund. Avoid this company at all costs. I certainly wont be using them ever again and will be advising everyone I know to stay away from them!”
“I just had to share how amazingly brilliant boohoo have been. Through absolutely no fault of theirs my order was destroyed. I sent boohoo 1 email explaining what had happened and expressing how upset I was and they instantly sent out a replacement without me incurring any additional costs. Good customer service is hard to find but exceptional customer service is relatively extinct and needs to be sung from the rooftops. Thank you so much boohoo.”
“First time I’ve ordered through Boohoo. Easy from start to finish. Great communication, up to date information on my parcel and received promptly and on time. Really can’t fault the service. Will definitely order again. Thank you.”
