boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 707 Reviews

14 %

of reviewers recommend boohooMAN

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Metrics

1.7

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very disappointing experience with this company’s customer service. Returning an item was far from straightforward, and even after I paid for the return shipping myself, they deducted an additional 'return fee' from my refund. This is a policy I haven’t encountered with any other clothing retailer, and it felt unfair and misleading. I would recommend they reconsider this approach to provide a more customer-friendly experience.”

Helpful Report

Posted 2 months ago

“Terrible customer service for an online shopping experience where you can’t try on clothes. Expensive shipping returns when their clothing sizes are marketed misleadingly. ‘Tall’ range means one whole size bigger and they would not send a label for me to return the item, insisting I pay $15 return postage for a pair of $30 shorts. Too risky to purchase online as the sizing is not standard. Instead of honouring the return postage to keep a customer they just lost one and got a bad review on their business. Not the smartest way to run a business in my opinion. Buyer beware!!!!! But from somewhere more reliable with reasonable shipping and return conditions!”

Helpful Report

Posted 2 months ago

“I had an order send to Australia. I just checked the tracking and seen that the order had been sent back to sender. The order arrived in Australia two days ago!! They said it was out for delivery but didn’t leave a calling card etc.. (I don’t believe it was actually sent out for delivery) So the next day after one attempt, boohoo say that the maximum number of attempts were made and it’s basically my fault. Absolute fools. It’s definitely a scam.”

Helpful Report

Posted 2 months ago

“Really bad experience hated the product did not match the colour on display quality isn’t good at all worst experience ever also most products on the website are falsely advertised when they aren’t even in stock”

Helpful Report

Posted 2 months ago

“Disappointing Experience with BoohooMAN I recently had a very frustrating experience with BoohooMAN that I feel compelled to share. I ordered a product with the expectation of next-day delivery as part of my premium membership, but my parcel was delayed for several days. The courier only notified me that they had received it long after it was dispatched, and my order still hasn't arrived. Furthermore, when I reached out to customer service, they were unhelpful and failed to address my concerns about compensation for the delay or the issues I faced with their app during payment. It felt like my loyalty as a premium customer didn't matter at all. Additionally, I've found that the quality of the clothing from BoohooMAN is consistently disappointing. Most items I've purchased have not held up well after just a few washes, leaving me frustrated with the overall value. Given my experience, I cannot recommend BoohooMAN. It's clear that they need to improve both their customer service and the quality of their products. I advise potential customers to think twice before making a purchase.”

Helpful Report

Posted 2 months ago

“They sent out the correct items in the correct sizes … however their xs fits more like a medium in one of the items I purchased. One of the items were listed as navy blue and came in a grey colour. Overall great for the price but don’t expect perfect sizes or the same colour as shown on the photos”

Helpful Report

Posted 3 months ago

“TERRIBLE SERVICE DON'T BUY IF YOU LIVE ABROAD GOT CHARGED 7 POUNDS FOR SOMETHING THEY SENT WHICH WAS COMPLETELY ANOTHER COLOUR.”

Helpful Report

Posted 3 months ago

“Horrible don’t shop here, ordered 5 items got 4 and one was the wrong item, and there was no way for me to contact to receive the 2 missing items. Horrible site!”

Helpful Report

Posted 3 months ago

“Package was lost! When I reached out to customer service they were no help at all! Pretty much called me a liar and a thief without using those exact words! I will take my $150 loss but I will be sure to tell the world how crappy this company is!!”

boohooMAN 1 star review on 30th September 2024

Helpful Report

Posted 3 months ago

“I bought 3 items on September 07, 2024. Order number: MUS107725100 Item 1 = Oversized Bonded Scuba Hooded Tracksuit x Small For the Item 1, I received the the jacket, NO PANTS in the package Item 2 = Oversized Bonded Scuba Hooded Tracksuit x Small The material of the item 2 is horrible, is like a plastic, stick in the body Item 3 = Boxy Hooded Tracksuit x Small The material of the item 2 is horrible, is like a plastic, stick in the body I tried contact the customer service, and never nobody is online I tried to start return and when they copy and paste the order number, it says the order does not exist Its a HORRIBLE experience with this company”

Helpful Report

Posted 3 months ago

“The main events of the revolution Boohoo man c'usto mer Ser vi ' ce ; 8O5) 41O ;' 56 O O PHo- num';be r'; took place in and near Petrograd (now Saint Petersburg), the then-capital of Russia, where long-standing discontent with the monarchy erupted into mass protests against food rationing on 23 February Old Style (8 March New Style).[5] Revolutionary activity lasted about eight days, involving mass demonstrations and violent armed clashes with police and gendarmes, the last loyal forces of the Russian monarchy.”

Helpful Report

Posted 3 months ago

“Absolutely do not shop here. On the off chance your package gets lost/delayed, believe me they do not care and will make you wait 2 months+ to admit to giving you a refund. I ordered something Aug 7th and still have not received anything, and their excuses are they can't deem it as lost until it's out of the courier's hands.”

Helpful Report

Posted 4 months ago

“This website is a big scam! Never received my order (order # MUS107611597)! And they don’t have a customs service’s number! I don’t recommend them!”

Helpful Report

Posted 4 months ago

“Terrible company selling rubbish things knowing for well people will return them so they now starting to charge £2 a return lol that’s how they make their money now.”

Helpful Report

Posted 4 months ago

“I ordered my son an outfit on there on 8/1. It says it hit U.S. customs on 8/12 and has been held there ever since. When I hit up customer service I was told to wait until 9/5 and if I don't receive it by then to contact them again. What a joke these people are!! Will never order again, I don't care if my son likes anything on there, he won't wait over a month to get it!!”

Helpful Report

Posted 4 months ago

“Extremely Disappointed - Wrong Items Sent and No Refund! I am beyond frustrated with BoohooMAN and their shocking customer service. As a social media influencer with a significant following, I often rely on online retailers for my fashion needs, and I was excited to share my latest haul with my audience. Unfortunately, BoohooMAN has made this an experience I would never want to promote. I ordered several items from their website, eagerly anticipating the arrival of my new clothes. However, when the package finally arrived, I was extremely disappointed to find that they had sent me the wrong items. None of the items I received were what I ordered—they were completely different in size, style, and color. I understand that mistakes happen, but what has truly shocked me is how BoohooMAN has handled—or failed to handle—this situation. I immediately reached out to their customer service team, explaining the issue and requesting a refund for the incorrect items. What followed has been an absolute nightmare of back-and-forth emails and chats with multiple customer service representatives, all of whom have been unhelpful and dismissive. Despite pleading my case multiple times, BoohooMAN has refused to issue a refund. They’ve asked for photos and details repeatedly, which I provided promptly, yet nothing has been resolved. It feels like they’re hoping I’ll just give up and accept the loss. As someone who influences purchasing decisions for a large audience, I’m appalled at how poorly BoohooMAN treats its customers. If this is how they handle a straightforward issue, I shudder to think how they handle more complex ones. I’ve wasted so much time and energy trying to resolve this issue, and it’s clear that BoohooMAN doesn’t care about their customers once they have your money. This has been one of the worst online shopping experiences I’ve ever had, and I will never be shopping with BoohooMAN again. I strongly advise others—especially my followers and fellow influencers—to think twice before ordering from this company. If something goes wrong with your order, don’t expect them to take responsibility or provide any reasonable customer service. I am deeply disappointed by BoohooMAN’s complete lack of accountability and customer care. Save yourself the hassle and shop elsewhere.”

Helpful Report

Posted 4 months ago

“effectively restoring full sovereignty Boohoo man c'usto mer Ser vi ' ce ; 8O5) 3O8 ;' O O 4O PHo- num';be r'; to Japan with the exception of the Ryukyu Islands (Okinawa Prefecture). The simultaneous implementation of the US-Japan Security Treaty (replaced by the revised treaty inlowed tens of thousands of American soldiers to remain based in Japan indefinitely, albeit at the invitation of the Japanese government and not as an occupation force”

Helpful Report

Posted 5 months ago

“The customer service is very very poor. I returned 4 items and only received a refund for 1 item. Despite providing them with tracking references and post office proof they received the items. I wouldn’t recommend buying anything from this company!!! It’s a real scam”

Helpful Report

Posted 5 months ago

“On 7.26.24 i placed a $100 order due to have a wedding to attend on 8.3.24. The main item in the order were a pair of dress pants due to the fact they fit the occasion. I paid for express shipping to ensure on time delivery. Delivery was set for 8.1.24 but arrived 7.31.24. Opening the package 3/4 items were in the bag. This is my 10th order placed and i have never experienced this issue before. I research and it says the items could come separately so i wait until the actual scheduled delivery date. After 45mins of trying to figure out how to contact someone i get on Facebook and inbox boohooman directly. I representative responded quickly and let me know that they can run back the cctv to see if it was packaged in the order. It is now the day of the wedding and at 7:01am the email me saying they watched the cameras and the pants were sent. I am now left to go find something to wear and out of my hard earned money in the difficult economy we live in. As a company, seeing your loyal customers history with you you’d think they’d be more compromising to their customers. I didn’t want any money off or back i really would have just preferred the item i paid for when i expected to have it. If you continue to order from them please take a video of yourself opening your package so they do make you out to be delusional or a liar.”

boohooMAN 1 star review on 3rd August 2024

Helpful Report

Posted 5 months ago

“It’s always the same thing with them. I ordered an outfit with them a few years ago paid for express shipping (within three days) and didn’t get my clothes for about a week, so I stopped using it. I saw a fit that I liked recently and purchased it 7/17/24 in hopes that within the years the would’ve changed how they handled things , but nothing has changed . They told me in customer service I wouldn’t even get my package until 7/22 and I just got an update it wouldn’t come until 7/24. It’s a joke at this point why even post 3 day shipping when it’s never 3 days.”

Helpful Report

Posted 5 months ago

boohooMAN is rated 1.7 based on 707 reviews