boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 694 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

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Metrics

1.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very dissatisfied with this company. I had an item missing from the package I received and when I complained about it they didn't respond until the third attempt and their response was that they sent me the order complete which was 100% a lie. My item was missing. I definitely do not recommend!”

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Posted 1 year ago

“Absolutely atrocious service, sent me the wrong size and refused to cover shipping, which was over 40€ from my country. If I could give less than 1 star I would.”

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Posted 1 year ago

“They’re sizing charts in comparison to Australia is wrong and they make no reference that I must select my equivalent UK size. Shoes I needed for an event obviously came in the wrong size with not enough time to rectify. No help from customer service only that I should return the item which will cost me $15 AUD. How ridiculous. Never again.”

Helpful Report

Posted 1 year ago

“I have ordered from this store before and no problems. But my last purchase was missing 6 items out of 7. The package was sliced open and tape back up. I don't know if customs is stealing from these packages or Boohooman is sending packages like that. I put the claim and received a text message saying they will review footage to see if the items were put in the bag. No answer yet, but what if the footage shows all the items being put inside the bag and the items are being stolen at customs????? Ive seen many reviews on here from customers who have experienced the same.”

Helpful Report

Posted 1 year ago

“Everytime I try to give them an chance in disappointed. Ill order a set if one fits the other doesn't ordered a small set shirt kinda fit a bit too big but the pants are extremely too small the olive pants set. Wouldn't fit above my thighs ..same w shorts set hoodie big shorts kinda fit..Ordered a small in tan and black sweater..its cropped at the bottom and extremely too big. I'm not going to return bc I wouldn't get no way near what I paid after paying for the shipping and the still taking 1.99 out of pirchad price. which I clearly a way to deter returns. Won't order again!”

Helpful Report

Posted 1 year ago

“Was in need of some gym wear and they did not disappoint! I wanted something different than the usual gym shark and wow the quality and design on this gear is the best I’ve ever felt. Highly recommend! Great price great product”

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Posted 1 year ago

“I recently had made 2 orders from this sight the first one being a t-shirt which i ended up returning amongst its arrival since i decided that i would’ve preferred it in another colour, (this was a mistake down to myself for ordering the wrong colour). When returning i was aware that there would be a £1.99 return fee although there was nothing regarding that the delivery i had payed would not be getting refunded. Later that day after retuning i decided to order the same shirt in white which took around 5 days to arrive, (I had spent roughly £10 on each of these shirts). After receiving this see-through, unnecessarily long t shirt which was obviously cheaply made and did not look at all like the picture, i decided to return the shirt in this colour too. 2 weeks later i have received an email stating that the refund amount for each of my orders would be £3.61 out of the £10 which i had spent on each of them. Only £7.22 out of £19.18 will be refunded to me. I emailed them regarding the situation and stating that there was nothing said around the return policy stating that my £4 delivery charge would not be refunded, to which they responded that my delivery charge cannot be refunded as it is a ‘service rendered upon delivering the parcel to me.’ I may potentially be in the wrong here, although i have never from any other sites been refunded so little from the amount that I have payed for items. I do not recommend returning an item unless it’s absolutely not wanted or buying multiple items with the initial intent to return some from here, as there is no point due to the refund amount being so ridiculously low !!”

Helpful Report

Posted 1 year ago

“I ordered a package from them 4 months ago and my stuff was sliced up coming from Customs then, I ordered something from them last month and the package was stolen. I tried contacting BooHoo Man 5 times and no one responded yet. $95 in merchandise…I want my money back now!”

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Posted 1 year ago

“It was good”

boohooMAN 5 star review on 12th August 2023

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Posted 1 year ago

“First order delivered just fine other than takin 2 weeks to arrive. 2nd order was never delivered. Marked as returned on app. Did finally get a refund 10 days later but not for the $10 shipping and handling fee! feeling scammed!”

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Posted 1 year ago

“I can just copy and paste everyone's review who ordered items and package was open and missing something. My son ordered 9 shirts and got only 8 and they refused to send another shirt or credit back his 19.99. Do not order from this company. Soon they will get investigated and shut down. Im hoping they will get sued and everyone who lost there money get compensated. If you are the owner and are reading this stop doing this to hard working people,because the law will get to you soon.”

Helpful Report

Posted 1 year ago

“Didn't recieve one of my items and they refused to give me a refund. Trying to tell me they have footage when I never received it. They lie and steal off the working class. Disgusting company! As a regular customer I will never use them again!”

Helpful Report

Posted 1 year ago

“Terrible service use no discretion Ordered goods before I went on holiday came back to and could not find any emails from them to be able to return the items Finally contacted them albeit later than the 28 days and asked for them to allow me to return two items they won’t accept the return I use them regularly as do my family I won’t be from now!”

Helpful Report

Posted 1 year ago

“I recently ordered from here as someone who resides in the U.S. My experience was terrible this time around. I ordered 8 items total, yet 7 of them arrived. When I spoke we customer service, they respectfully asked me to confirm if it was true where I provided evidence and reasoning that i was sin fact missing an item. I do understand it could be hard to believe as there are many liars on this internet who just want to scam, however, they did not even take into consideration to believe or ask further questions. As of today, i’m still missing the clothes, and was refused to get the item properly ship nor a refund. This is my last time ordering from this place. Never again.”

Helpful Report

Posted 1 year ago

“Before purchasing delivery was 7-8 days. Once payment was made delivery jumped to 13 business days!! Company appears to be in Oz but that's a front as they are overseas. Tracking information also does not work.”

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Posted 1 year ago

“This company is a fraud. Don’t waste your time or money.”

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Posted 1 year ago

“I ordered two jumpers from Boohooman for my brother's birthday, but they didn't arrive for four weeks, and the delivery was expensive. When I contacted customer service, they said that my address was lost, and I had to pay more money for them to send the jumpers again. Unfortunately, my experience with Boohooman was terrible, and I wouldn't recommend ordering from them.”

Helpful Report

Posted 1 year ago

“Let me start by saying I literally never write reviews for anything regardless of how bad the product/company, this company is boohooMan is truly a fraud. Soon as the item was delivered i went to the door and got the package. i see the package is open i looked on the door cam and see the package is open. i went though all my items, my one pair of orange shorts are missing $ 18.00, i called UPS they claim the vendor shipped it liked that. i asked them to check the truck they say the item is not on there and ask to contact the vendor. they have no customer service number i had to go on there website and click on missing item and it populated a text message. i told them excatly what happen they told me it would be investigation and it will take 2 days. they had to look at the footage. got a response back today I have reviewed the footage of your order being packed and can see that the Relaxed Fit Striped Crochet Shorts ORANGE L have been packed and the package has been securely sealed before leaving our warehouse. Based on this information, we will not offer you a replacement or refund for the items. Any future claims of missing items may be investigated by our Fraud and Loss Prevention team. Thanks Abul boohooMAN Claims Team I am very disappointed with this company this is my 1st and last time every buying form them i DO NOT Recommend you buy anything from them. Who would lie about $18.00 the right thing to do is resend me the shorts or give me my money back. lesson learned. NEVER AGAIN”

boohooMAN 1 star review on 21st June 2023

Helpful Report

Posted 1 year ago

“Do not order here! Bad quality, actual sizes are the same and very poot aftersales.”

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Posted 1 year ago

“PLEASE BEWATE OF THIS COMPANY!! I ordered a netted orange & pink pant suit, they sent me the PANTS WOREN & SMELLING LIKE PURFUME STINKING!! DIDNT SEND THE TOP AT ALL!! VERY DISAPPOINTED! Didn't bother to send it back, bcuz its over seas and more of a hassle than its worth!! BUT I WILL NEVER ORDER ANYTHING OFF THIS SITE AGAIN!! I WOULD GIVE ZERO STARS IF I COULD!! SO THEY JUST GETTING PPL MONEY FOR NO PRODUCT!!”

Helpful Report

Posted 1 year ago

boohooMAN is rated 1.7 based on 694 reviews