Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.92

3.9 Rating 386 Reviews

74 %

of reviewers recommend Bookaway

Company Reviews

Metrics

3.9

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a booking for the next morning and got the confirmation instantly, so easy to use”

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Posted 4 years ago

“Bookaway is the only ground transportation app that I trust during the pandemic. My booking got confirmed in no time”

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Posted 4 years ago

“Easy booking process, didn't have to print the ticket just showed it on my phone, great experience!”

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Posted 4 years ago

“They came to pick us up just on time, smooth ride and great service!”

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Posted 4 years ago

“When I wanted to change the hotel for pick up support team responded fast and changed it for me, everything went smooth, will use Bookaway again for sure!!”

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Posted 4 years ago

“Very quick and satisfying answer and action”

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Posted 4 years ago

“After I booked the schedule changed and the departure was moved to 30 minutes after, the support team contacted me right away to notify about the change. And i got a promo code for my next trip. Amazing!”

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Posted 4 years ago

“Easy to use and got my ticket right after I paid, will use Bookaway again and recommend it to my friends. Cheers!”

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Posted 4 years ago

“The website was super easy to use and I didn't have the hassle of waiting in line at the station to buy my ticket. It saved me the stress of potentially not getting a ticket, not to mention saved me time. Super helpful support too. Will def use Bookaway again for my next trip.”

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Posted 4 years ago

“Great ride, the bus driver was very nice. I had to change my date and they were willing to do it with no charge although they didnt have to do it cause I changed it just few hours prior to the ride”

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Posted 4 years ago

“Couldn't change the ticket by myself on manage my booking, the support team later explained that it's not within the policy, but they helped me change it anyway, other that that everything was OK and they replied fast.”

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Posted 4 years ago

“Love this website. very smooth booking process! they came to our hotel to pick us up and the driver was really nice and helped us carry the luggage.”

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Posted 4 years ago

“Wow, I really had a pleasant ride, I also had some issue with the departure time, but the support was extremely helpful”

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Posted 4 years ago

“really enjoyed this experience with your company, you offered me a great service, it was so easy and comfortable, can't wait to try it again!”

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Posted 4 years ago

“Good service, got my ticket via email and booking was easy, but there was a problem with the WIFI it wasn't working in the minivan”

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Posted 4 years ago

Hi there :) Thank you for reviewing us, and I'm so sorry to hear that there was an issue with the WIFI, we will make sure to forward your review to the operator. usually, the WIFI signal depends on the route, weather, and other circumstances. Please reach out to our support team via email, we'd be more than happy to offer you a promo code for your next ride as a reimbursement. Happy travels Kait - Bookaway Team

Posted 4 years ago

“Great website. really easy to find ticket. A lot of information about the bus companies and the ride.”

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Posted 4 years ago

“It was really hard to find a ticket to Pattaya due to COVID19, but Bookaway made it so easy to book. 5 stars”

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Posted 4 years ago

“Great site, I had to change my ride because of covid restrictions, service was very quick and easy, and even got a coupon for next booking.”

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Posted 4 years ago

“very good website, the driver was 10 minutes late to pick us up from hotel but luna from support helped us on the chat, superb and will use bookaway again”

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Posted 4 years ago

“Booked on Bookaway app when traveling in mexico, easy to use, booking my ticket to playa del carmen was effortless”

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Posted 4 years ago

Bookaway is rated 3.9 based on 386 reviews