Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.93

3.9 Rating 385 Reviews

74 %

of reviewers recommend Bookaway

Company Reviews

Metrics

3.9

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bookaway might be the worst customer service I ever dealt with. Paid $40 usd for a bus from Valentiane to Hanoi. The shuttle bus forgot to pick me up so I missed the bus and had to wait 24 hours. On the actual "sleeper" bus there were no beds, not even Seats. We had to sleep on the cold floor for the whole 30 hour trip! I contacted Bookaway and they said they reached out to the 3rd party but never heard back. Horrible customer service and a horrific company. Please learn from my experience and do not use!”

Helpful Report

Posted 6 years ago

“I never got picked up at my pick-up location although I arrived 2 hours!! before departure time. When I called them, they told me they already sent a private taxi to my pick-up point ($30). They assured me I would get a refund of that. Did I?? No. They ignored my e-mails. Worst company. Will never ever use it again. There are way better companies out there. Try to book at a local tour office. They are cheaper and more helpful”

Helpful Report

Posted 6 years ago

“First warning, when googling a journey from X to X, and only one option that comes up is with BookAway, you can already feel something is wrong. Why aren’t there any more options? I should have asked myself. I booked ‘the only’ online option from Hoi An to Ninh Binh on a sleeper bus with BookAway. All seemed to go well, until my confirmation email with the tickets never came through after the suggested 24hrs. After using all available sources to reach them to question this, the only response I received via email from ‘Travel Operator’ was this “It's fully booked. We have fully refunded you. Sorry for the inconvenience” nothing else in the email... just those words... don’t put any trust or faith in this company. Maybe sometimes it works, but I wouldn’t count on them at all.”

Helpful Report

Posted 6 years ago

“Fuyez! Reservation de navette pour trajet Hué Hoi An. Chauffeur ne parlant pas un mot d'anglais, sans Gps, ne sachant pas s'orienter pour déposer les gens à l'hôtel. Nous demande de répondre à son manager au téléphone.Arrivés a Hoi An, Nous avons du finir à pied tellement il était perdu. Total 5h30 de trajet! Service nul”

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Posted 6 years ago

“After having booked a bus and a ferry connection with them, they cancelled on the morning of the travel the bus connection, having left the ferry connection still booked. No contact from their support team.”

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Posted 6 years ago

“Do not choose book away, 1 problem:did not get the ticket until 4 hours before take off and i got it because i mailed and asked where my ticket was. The contact mail adress on the website is not availibale and you can not send through there, you need to check in answer your recit mail. 2. It showed on the map that we were suposed to wait at a pier, but the bus never came and then all of the sudden when ive asked personal at the pier they called the service and they told that the bus was waiting on the other side of the pier, this was noot informed on the ticket or recit Worst experience of all time”

Helpful Report

Posted 6 years ago

“SCAMMED! Bookaway processed payment for bus trip tomorrow morning. Received email stating "If you are not getting your ticket in the next 24 hours, please contact our support" but the trip is in 16 hours. CONTACTED THEIR SUPPORT EMAIL. THEIR EMAIL ADDRESS IS TO A DEFUNCT WEBSITE AND THE EMAIL SENT WAS UNDELIVERABLE! NO SUPPORT PHONE NUMBER AVAILABLE.”

Helpful Report

Posted 6 years ago

“Booked a bus: wrong address provided for pickup location, huge premium (about 50%) over the actual bus ticket price (16 USD instead of 11), wrong info about the duration of the bus, no info that we had to switch twice (bus to ferry to bus)”

Helpful Report

Posted 6 years ago

“Booked 3 days in advance a simple bus ticket. We've received money trasfer confirmation.. 12h before departure (money was already transfered) WE had to email where they would pick us up. Turns out there was no space on the bus.. Lost 1 day of travelling and a lot of money. (Pickup, ferry, hostel..) NEVER AGAIN!”

Helpful Report

Posted 6 years ago

“Transport I booked never turned up, emailed anout a refund and recieved no response. Nearly missed a flight, dont risk it with this company.”

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Posted 6 years ago

“After they called us to reschedule because the original time was fully booked, they canceled 50minutes before the new departure time. With no information what so ever, via a childish way of writing an email. Left us stranded in the city forced to pay for another night in a hotel and lay for hotel we've booked in the original place of destination. Would definitely NOT recommend this service to others in vietnam. Truly a bad service.”

Helpful Report

Posted 6 years ago

Bookaway is rated 3.9 based on 385 reviews