Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.92

3.9 Rating 386 Reviews

74 %

of reviewers recommend Bookaway

Company Reviews

Metrics

3.9

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bookaway might be the worst customer service I ever dealt with. Paid $40 usd for a bus from Valentiane to Hanoi. The shuttle bus forgot to pick me up so I missed the bus and had to wait 24 hours. On the actual "sleeper" bus there were no beds, not even Seats. We had to sleep on the cold floor for the whole 30 hour trip! I contacted Bookaway and they said they reached out to the 3rd party but never heard back. Horrible customer service and a horrific company. Please learn from my experience and do not use!”

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Posted 6 years ago

“I never got picked up at my pick-up location although I arrived 2 hours!! before departure time. When I called them, they told me they already sent a private taxi to my pick-up point ($30). They assured me I would get a refund of that. Did I?? No. They ignored my e-mails. Worst company. Will never ever use it again. There are way better companies out there. Try to book at a local tour office. They are cheaper and more helpful”

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Posted 6 years ago

“We would recommend the service of bookaway.com. We needed to change our pick up date. Contacting the costumer service was no problem and they changed it directly.”

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Posted 6 years ago

“Easy to use, in 5 minutes you look for the destination and buy it. good prices, and I change a date for my trip and in 3 days they answer with no problem.”

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Posted 6 years ago

“Excellent service with a Private van from El Nido to Ulugang Bay ; the driver was smooth, the van confortable and the stop in Roxas welcome and clean. Also We booked à tour B at El Nido with excellent service and outstanding spots to take pictures, s'aime and snorkel.”

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Posted 6 years ago

“Very essy to buy, lots of alternatives”

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Posted 6 years ago

“I took the bis from Pattaya to Bangkok . The service was very good”

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Posted 6 years ago

“Great service! I book a trip from HCMC to Da Lat, from hotel to hotel, limo van with good driver and good price”

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Posted 6 years ago

“I booked Limousine from Hanoi to Sapa round trip on 16-18 Feb that was good I got good driver and polite. He never blame other person on the road. That make me so happy on trip. And other thing make me more happy with this company cause we forgot Camera in car and I text to them. I got their reply instantly and they ask me what time I’m convenient to pick up after I reach hotel in evening. I text to them and they bring our Camera and nock the door it was so surprise. I like this company so much and I’ll book this company in next time.”

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Posted 6 years ago

“Good comfortable buses with plenty legroom, the staff were friendly and helpful. They did a good job at the border crossings trying to get us through with the minimum of fuss, overall a good experience”

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Posted 6 years ago

“Very good deal. Worked as promised”

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Posted 6 years ago

“Used the site to book speedboat tickets in Thailand. Was very easy and all tickets were sent quickly with no issues on booking. Site is very easy to use.”

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Posted 6 years ago

“Fast, cheap and safe! I had problems with my booking schedule and their customer service helped me with my changes. Strongly recommending bookaway 😊”

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Posted 6 years ago

“Fast , easy & cheap!”

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Posted 6 years ago

“First warning, when googling a journey from X to X, and only one option that comes up is with BookAway, you can already feel something is wrong. Why aren’t there any more options? I should have asked myself. I booked ‘the only’ online option from Hoi An to Ninh Binh on a sleeper bus with BookAway. All seemed to go well, until my confirmation email with the tickets never came through after the suggested 24hrs. After using all available sources to reach them to question this, the only response I received via email from ‘Travel Operator’ was this “It's fully booked. We have fully refunded you. Sorry for the inconvenience” nothing else in the email... just those words... don’t put any trust or faith in this company. Maybe sometimes it works, but I wouldn’t count on them at all.”

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Posted 6 years ago

“Fuyez! Reservation de navette pour trajet Hué Hoi An. Chauffeur ne parlant pas un mot d'anglais, sans Gps, ne sachant pas s'orienter pour déposer les gens à l'hôtel. Nous demande de répondre à son manager au téléphone.Arrivés a Hoi An, Nous avons du finir à pied tellement il était perdu. Total 5h30 de trajet! Service nul”

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Posted 6 years ago

“After having booked a bus and a ferry connection with them, they cancelled on the morning of the travel the bus connection, having left the ferry connection still booked. No contact from their support team.”

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Posted 6 years ago

“Do not choose book away, 1 problem:did not get the ticket until 4 hours before take off and i got it because i mailed and asked where my ticket was. The contact mail adress on the website is not availibale and you can not send through there, you need to check in answer your recit mail. 2. It showed on the map that we were suposed to wait at a pier, but the bus never came and then all of the sudden when ive asked personal at the pier they called the service and they told that the bus was waiting on the other side of the pier, this was noot informed on the ticket or recit Worst experience of all time”

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Posted 6 years ago

“Just want to update my previous review. I received my bus ticket in time for my trip. But, no form of support contact available with either a phone number or a functional email address. Please review previous commentary.”

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Posted 6 years ago

“SCAMMED! Bookaway processed payment for bus trip tomorrow morning. Received email stating "If you are not getting your ticket in the next 24 hours, please contact our support" but the trip is in 16 hours. CONTACTED THEIR SUPPORT EMAIL. THEIR EMAIL ADDRESS IS TO A DEFUNCT WEBSITE AND THE EMAIL SENT WAS UNDELIVERABLE! NO SUPPORT PHONE NUMBER AVAILABLE.”

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Posted 6 years ago

Bookaway is rated 3.9 based on 386 reviews