Book Depository Reviews

Name: Book Depository
Rating: 3.43

3.4 Rating 247 Reviews

61 %

of reviewers recommend Book Depository

Company Reviews

Questions

Metrics

3.4

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Book Depository made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Book Depository 1 star review on 12th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book Depository is my 'Go To' station when I'm buying books - often to compare prices! With free delivery and a comprehensive selection to choose from, Book Depository never fails to impress.”

Helpful Report

Posted 7 years ago

“The book was so pretty and they packed it wrll”

Helpful Report

Posted 7 years ago

“Bought a few books from them recently. Found prices were better than previously and delivery faster too. Would buy again from them.”

Helpful Report

Posted 7 years ago

“Prompt delivery and always well packaged. My books (comics) always arrive prestine.”

Helpful Report

Posted 7 years ago

“Great service and price, never had issues with returns or issues with damages they always help all in all I've been using the book depository for many years and have always been pleased”

Helpful Report

Posted 7 years ago

“I've had some problems in the past with books not be released from the publisher but when they are fast postage”

Helpful Report

Posted 7 years ago

“They have good offers on books, the delivery is free and the feedback is prompt- encourages you to buy paperback books.”

Helpful Report

Posted 7 years ago

“They have an amazing selection of books at unbeatable prices; however; their packages take about a month to get to me.”

Helpful Report

Posted 7 years ago

“Good price. Free delivery. Fast delivery. Great selection of books.”

Helpful Report

Posted 7 years ago

“Good quality, good price and fast delivery.”

Helpful Report

Posted 7 years ago

“all books I had ordered were in good condition. good service, quick delivery. thank you Jelena.”

Helpful Report

Posted 7 years ago

“Great range of well priced books with free shipping! Very happy with my purchases so far.”

Helpful Report

Posted 7 years ago

“Cheap prices and free delivery. Also a great selection of all types of books.”

Helpful Report

Posted 7 years ago

“Fast replies from customer service!”

Helpful Report

Posted 7 years ago

“All of their orders are postage free”

Helpful Report

Posted 7 years ago

“Competitive prices, free delivery”

Helpful Report

Posted 7 years ago

“the prices in the past were more reasonable”

Helpful Report

Posted 7 years ago

“Wide range of books, low prices and fast delivery”

Helpful Report

Posted 7 years ago

“Book Depository is has complete website where you can find a lot of books,included in other languages. The shipment could be faster, but anyway still arriving fast. The product arrived well package and I will definitely recommend it.”

Helpful Report

Posted 7 years ago

“I ordered a book which was on offer at one third off the published price. I received confirmation and was told it would be dispatched in 2 working days. After several days it had not been dispatched. I contacted them and was told they didn't know what the problem was, but they would cancel my order so I could re-order it. Very strange that they couldn't just chase it up. I said I didn't want to re-order it as the special offer was no longer available. I did not want to pay full price especially as it was already late. I asked them to chase up my original order - however they just emailed me saying they had cancelled my order with no explanation and I would get a refund. When I complained and said I still wanted to order the book if it is still available they said I could no longer get the original discount. They didn't even offer to replace it or give me an upgrade to next day delivery etc. The customer service representative did not answer several of my questions and kept contradicting herself. It is clear they only care about money and not about customers.”

Helpful Report

Posted 7 years ago

Book Depository is rated 3.4 based on 247 reviews