“We used Booking.com when going to a family wedding in Lichfield. It was so straightforward to check how far hotels we're from where the wedding was. This was important because we had 3 children under 4 years old at the time, so convenience and price we're our top priorities. The hotel we booked through booking.com had the best breakfast sausages I have ever tasted, which was an added bonus!! ЁЯШБ”
“The level of customer service offered by Booking.com and the company that they promote on their app Taxlico is by far the worst I have experienced. They will never see another dime of my money!”
“My wife and I had a vacation trip to Italy planned for 6 months, scheduled to leave on September 10th. My grandmother passed away on September 8th, God rest her soul.
We decided on September 9th to cancel our trip so we could grieve with family and attend my grandmotherтАЩs services. Every company from American Airlines, Southwest Airlines, Airbnb, Trip Advisor, to Marriott were very sincere and easy to work with, offered condolences, and gave us a full refund. Then thereтАЩs Booking.com. My wife contacted them on September 9th, a full week before our reservation date near Florence, Italy to inform them of the cancellation due to a death in the family. The customer service representative was unhelpful and rude, they also didnтАЩt offer a refund. They said it was up to the property if a refund could be issued. That is terrible customer service! My wife decided to do some research and found TWO middle man companies! She then emailed the property in Florence directly, on Sep 11th. We received emails on Sep 12th from two reservations office employees who were gracious enough to offer condolences, and BOTH said refunds were at the discretion of the booking agency! We took a break from wasting time with this nonsense to spend time grieving for my grandmother with family.
I contacted Booking.com yesterday to try this hash this out. Surely, their customer service wasnтАЩt this bad. The guy I talked to was nice, but gave me the run around about our reservation being with Booking Basic, and was through a subsidiary company. He told me that if the property was willing to refund the reservation, that he would talk to his manager about a refund, which completely contradicts what the property told us. He asked me to forward the email with the property and he would see what he could do. We decided to email the property again yesterday and ask if they would state that they would be willing to offer and refund. We received a reply this morning and were informed that Booking.com never cancelled our reservation and we were classified a no-show!!!!! This lack of accountability is appalling!”
“Trusting their reviews I booked into a 4 star hotel which was in worst condition with hostile staff. They took my money before even seeing the room and then refused to refund me! I posted my review and booking.com refused to publish it on their website: No wonder there was no negetive reviews of this shamble hotel on their website. This happened a couple of times before too but the hotel was never this terrible. So after 9 years, I've decided never to use booking.com again”
“I want to contact booking b.v regarding a booking i have made for an apartment in london but i am neither getting email replied nor any one picking phone call . v .could you please reply”
“Happy Customer for over 10 years, until something went wrong...
Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward.
It took 11 emails through 7 different Customer Service representatives to determine booking.com were not going to provide me with any real help or support.
So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund.
There is no mechanism through booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.”
“Excellent service. Makes it very easy to find suitable accommodation whenever you're away travelling. Always a good range of choice and prices, with good info and reviews on each property to help decide. Would recommend the app for an extra ease in making and managing bookings when on the go.
Also a nice bonus to get ┬г15 after a recent booking for using a friendтАЩs referral link.
If youтАЩre going to make a booking of over ┬г100, feel free to use my link to do it and youтАЩll get ┬г15 back too. Even if you already have an account.
https://www.booking.com/s/34_6/75cb428e”
“Booking.com misrepresented propertiesтАжand make customers to pay for their false advertisement
Booking.com misrepresented properties they advertise. As a result, I was overcharged for latest stay in South Lake Tahoe.
Hotel Becket Trademark Collection by Wyndham :
Overpriced Motel 6 on steroids. Except no water pressure in shower, either cold or hot. No access to the lake, have to drive to the crowded beach, disgusting breakfast, non eatable. All that for the price higher then nearby hotels of similar services with free access to private beach. If it is not for this overrated by booking.com ....hole, Lake Tahoe vacation is the place to be! Majestic and unique!
My endless communication w booking.com to accept responsibilities misrepresenting everything: cost, location, quality of the hotel, did not finalize in any results. Booking.com does not work w a customer as they should either to control properties they advertise or compensate customer for false advertisement. No booking.com for me anymore!”
“Really bad experience arrived at the hotel and they never communicate the hotel that we we arriving, the hotel was fully booked and I had to find a place to for family to sleep at the same day, we had elder people on our group it was really stressful, the reservation was still confirmed and the website the moment we were at the hotel hall and they had no information from booking.com, the website canceled our reservation as if they were doing a favor, never going to use it again”
“Really bad experience arrived at the hotel and they never communicate the hotel that we we arriving, the hotel was fully booked and I had to find a place to for family to sleep at the same day, we had elder people on our group it was really stressful, the reservation was still confirmed and the website the moment we were at the hotel hall and they had no information from booking.com, the website canceled our reservation as if they were doing a favor, never going to use it again”
“The hotel I booked was terrible service. their customer service is horrible and rude. They ask me to check out 4 to 5 hours before check out time. What they do to people is horrible, unethical and degrading. When I reported these and many other problems to Booking.com they didn't help. I spoke to different people with the same result. They didn't help even when being provided photographic evidence. I asked to speak to a manager for their stuff rudely behavior but he hasn't taken any step to the stuff.
Absolute terrible service don't use Booking.com”
“website does not list what extra charges are when going all inclusive. basic things like safe key wifi . only 1 type of beer inclusive rest u pay for”
“Done it again, stated that hotel wouldnt take the money and that a credit card was not needed but will help with the confirmation, only to find out that the hotel has taken the money”
“I made a booking and it supposed to charge me right after my booking was confirmed. But the money went only in the morning and the amount exceed very much the cost of room I booked.
This is awful service, donтАЩt use it!”
“Very poor on this occasion. On their website they advertise the Sea Queen apartments in Split as having a patio and 2 bedrooms, there is 2 bedrooms but you can only pick 1, and if I had known there was no patio I would not have gone.”
“In early May 2019 I rented an apartment on Booking.com for 1000 euro on a non-cancellable and non-refundable basis. Shortly after, Booking.com unilaterally canceled my reservation without first asking me, thereby violating my agreement with the rentor. Initially, they claimed the apartment was no longer available for rent but then they changed their story and wrote that the apartment owner was taking credit card numbers to engage in fraud. They did not provide any proof of this allegation. In France visa cards are debit cards so the 1000 euro amount was immediately taken out of my account. Booking.com is refusing to take any responsibility and is asking that I work it out with my bank (after initially asking me to work it out with the allegedly defrauding apartment owner!). My bank is stating that I must sign an affidavit that I did not voluntarily provide my credit card number - which I obviously cannot sign I did voluntarily provide my credit card number since that is a Booking.com requirement. Booking.com has provided no proof of their allegations, they are not reading any of the documents I submitted showing that I cannot honestly sign the affidavit and are simply giving me the run around. They are gambling that customers will not sue them for a 1000 euro loss and will just give up. Throughout the many exchanges they have consistently misrepresented what they would do to help. At one point they wrote that if I provided proof that the money was charged to my account they would reimburse me - I provided it the same day but they ignored the documents and again stated that I should work with my bank. A despicable bunch. Find an alternative if you can.”
“THIS HOTEL HAS BED BUGS PLEASE BEWARE AND DO NOT BOOK THIS HOTEL!!!
My husband and I have been booking.com customers for 8 years and even tho the hotel is mainly at fault here, booking.com has not been helpful at all and told us to get in touch with hotel yet they were the booking agency we went through. Im sorry but having a hotel on your system that has bed bugs is A BIG NO NO! my story down below..
My husband and I went to Malta for a music festival (LOST AND FOUND)and stayed here which was recommended by the festival which is really shocking!!
My husband got bit the 2nd night and we complained to the reception which lied and said they get regular checks. Yet we saw a man with a tank and mask go into a room infront of ours to fumigate it. On night 3 i got bitten amd woke up at 3am and found 4 of them. I put in a bottle and went right down to reception which MAISY who shrugged us off saying Malta gets bed bugs all the time this us normal. He gave horrible service. We were forced to sleep in our rented car till we checked into a new hotel!! Now going into 2 and half weeks since this experience with no help from anyone! Appalled!!!”
“Due to a glitch in the Booking.com system, our hotel reservation got cancelled. When we contacted them about this issue, we were treated with coldness and lack of empathy/understanding. We will never use this company again!”
“Extremely rude customer service. Booking.com had a glitch in their computer system and screwed our hotel booking for our vacation, yet they refused to support us. Very bad company. Highly recommend you not to deal with them to avoid frustration.”
