“Trusting their reviews I booked into a 4 star hotel which was in worst condition with hostile staff. They took my money before even seeing the room and then refused to refund me! I posted my review and booking.com refused to publish it on their website: No wonder there was no negetive reviews of this shamble hotel on their website. This happened a couple of times before too but the hotel was never this terrible. So after 9 years, I've decided never to use booking.com again”
“I want to contact booking b.v regarding a booking i have made for an apartment in london but i am neither getting email replied nor any one picking phone call . v .could you please reply”
“Happy Customer for over 10 years, until something went wrong...
Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward.
It took 11 emails through 7 different Customer Service representatives to determine booking.com were not going to provide me with any real help or support.
So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund.
There is no mechanism through booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.”
“यह कम्पनी अच्छी नही है क्यो कि membership लेने से पहले बोला कुछ ओर था लेकिन अब service कुछ ओर दी जा रही है पहले बोला जाता है कि आपको pick & drop & break fast or dinner दोनों included रहेगें stay के साथ में लेकिन membership लेने के बाद बोल रहे है आपको सिर्फ stay ही दिया जायेगा.booking के लिए ये भी बताया कि आपको formet के साथ mail करना पडेगा वो भी 15 से 20 दिन पहले तब आपको booking दो जायगी जिसने हमे membership दी थी उसने हमें कुछ भी नही बताया membership cancel करने के लिए भी बोला गया था कि आप 45 days के बाद इसको cancel करवा सकते हो लेकिन उसके लिए भी मना कर रहे हैं। मुझे बोला गया था कि आपको पहली EMI 2092 Rs. pay करनी होगी लेकिन मैंने 3585 pay किया है। क्या यह अच्छी बात है। Booking लेने के लिए बोला गया थ। कि आप हमें फोन कर देना हम आपको Booking दे देगे लेकिन बाद में बोलते हैं कि आप हमे mail करो तब आपको booking देगे यदि ये सब बाते थी तो हमे membership लेने से पहले क्यों नही बताया गया था क्यों हम से सारी बाते छिपाई गयी थी”
“Excellent service. Makes it very easy to find suitable accommodation whenever you're away travelling. Always a good range of choice and prices, with good info and reviews on each property to help decide. Would recommend the app for an extra ease in making and managing bookings when on the go.
Also a nice bonus to get £15 after a recent booking for using a friend’s referral link.
If you’re going to make a booking of over £100, feel free to use my link to do it and you’ll get £15 back too. Even if you already have an account.
https://www.booking.com/s/34_6/75cb428e”
“Booking.com misrepresented properties…and make customers to pay for their false advertisement
Booking.com misrepresented properties they advertise. As a result, I was overcharged for latest stay in South Lake Tahoe.
Hotel Becket Trademark Collection by Wyndham :
Overpriced Motel 6 on steroids. Except no water pressure in shower, either cold or hot. No access to the lake, have to drive to the crowded beach, disgusting breakfast, non eatable. All that for the price higher then nearby hotels of similar services with free access to private beach. If it is not for this overrated by booking.com ....hole, Lake Tahoe vacation is the place to be! Majestic and unique!
My endless communication w booking.com to accept responsibilities misrepresenting everything: cost, location, quality of the hotel, did not finalize in any results. Booking.com does not work w a customer as they should either to control properties they advertise or compensate customer for false advertisement. No booking.com for me anymore!”
“Really bad experience arrived at the hotel and they never communicate the hotel that we we arriving, the hotel was fully booked and I had to find a place to for family to sleep at the same day, we had elder people on our group it was really stressful, the reservation was still confirmed and the website the moment we were at the hotel hall and they had no information from booking.com, the website canceled our reservation as if they were doing a favor, never going to use it again”
“Really bad experience arrived at the hotel and they never communicate the hotel that we we arriving, the hotel was fully booked and I had to find a place to for family to sleep at the same day, we had elder people on our group it was really stressful, the reservation was still confirmed and the website the moment we were at the hotel hall and they had no information from booking.com, the website canceled our reservation as if they were doing a favor, never going to use it again”
“The hotel I booked was terrible service. their customer service is horrible and rude. They ask me to check out 4 to 5 hours before check out time. What they do to people is horrible, unethical and degrading. When I reported these and many other problems to Booking.com they didn't help. I spoke to different people with the same result. They didn't help even when being provided photographic evidence. I asked to speak to a manager for their stuff rudely behavior but he hasn't taken any step to the stuff.
Absolute terrible service don't use Booking.com”
“website does not list what extra charges are when going all inclusive. basic things like safe key wifi . only 1 type of beer inclusive rest u pay for”
“Done it again, stated that hotel wouldnt take the money and that a credit card was not needed but will help with the confirmation, only to find out that the hotel has taken the money”
“I made a booking and it supposed to charge me right after my booking was confirmed. But the money went only in the morning and the amount exceed very much the cost of room I booked.
This is awful service, don’t use it!”
“Very poor on this occasion. On their website they advertise the Sea Queen apartments in Split as having a patio and 2 bedrooms, there is 2 bedrooms but you can only pick 1, and if I had known there was no patio I would not have gone.”
“In early May 2019 I rented an apartment on Booking.com for 1000 euro on a non-cancellable and non-refundable basis. Shortly after, Booking.com unilaterally canceled my reservation without first asking me, thereby violating my agreement with the rentor. Initially, they claimed the apartment was no longer available for rent but then they changed their story and wrote that the apartment owner was taking credit card numbers to engage in fraud. They did not provide any proof of this allegation. In France visa cards are debit cards so the 1000 euro amount was immediately taken out of my account. Booking.com is refusing to take any responsibility and is asking that I work it out with my bank (after initially asking me to work it out with the allegedly defrauding apartment owner!). My bank is stating that I must sign an affidavit that I did not voluntarily provide my credit card number - which I obviously cannot sign I did voluntarily provide my credit card number since that is a Booking.com requirement. Booking.com has provided no proof of their allegations, they are not reading any of the documents I submitted showing that I cannot honestly sign the affidavit and are simply giving me the run around. They are gambling that customers will not sue them for a 1000 euro loss and will just give up. Throughout the many exchanges they have consistently misrepresented what they would do to help. At one point they wrote that if I provided proof that the money was charged to my account they would reimburse me - I provided it the same day but they ignored the documents and again stated that I should work with my bank. A despicable bunch. Find an alternative if you can.”
“THIS HOTEL HAS BED BUGS PLEASE BEWARE AND DO NOT BOOK THIS HOTEL!!!
My husband and I have been booking.com customers for 8 years and even tho the hotel is mainly at fault here, booking.com has not been helpful at all and told us to get in touch with hotel yet they were the booking agency we went through. Im sorry but having a hotel on your system that has bed bugs is A BIG NO NO! my story down below..
My husband and I went to Malta for a music festival (LOST AND FOUND)and stayed here which was recommended by the festival which is really shocking!!
My husband got bit the 2nd night and we complained to the reception which lied and said they get regular checks. Yet we saw a man with a tank and mask go into a room infront of ours to fumigate it. On night 3 i got bitten amd woke up at 3am and found 4 of them. I put in a bottle and went right down to reception which MAISY who shrugged us off saying Malta gets bed bugs all the time this us normal. He gave horrible service. We were forced to sleep in our rented car till we checked into a new hotel!! Now going into 2 and half weeks since this experience with no help from anyone! Appalled!!!”
“Due to a glitch in the Booking.com system, our hotel reservation got cancelled. When we contacted them about this issue, we were treated with coldness and lack of empathy/understanding. We will never use this company again!”
“Extremely rude customer service. Booking.com had a glitch in their computer system and screwed our hotel booking for our vacation, yet they refused to support us. Very bad company. Highly recommend you not to deal with them to avoid frustration.”
“I cancelled my booking. When arriving there, the owner was not aware of whom he was talking too and had to go and check who the booking was made too. He as not dressed properly and approached us in his socks. The room was not quiet what we expected and the toilet had no light. The place looked untidy and we had seen no privacy for the price of the room that was offered. I need to be refunded 100% as Booking.com was not honest about this service at PEERLESS PARK B&B in Kraaifontein, Cape Town. No proper parking. I had to cancel and it was dark to look for another place. We eventually got help from friends we met. This is truly unacceptable. I will be refunded only partly ?? Booking.com never dissappointed us before.”
“Do not trust! There are fraud Hotels on this website
We booked the Hostel Via Lamoda in Prague one months before our Trip from Berlin. But when we reached to the Hotel address there was no hotel there. It was a residential building. We asked the owner of the building and she said here there is no Hostel and also other people came before and searching for this Hostel. So it was a fraud. We called the property number but it was off. We reported to the police about this fraud. Unfortunately, Booking.com staff did not help us when we called, she did not book another hotel for us and just sent us a link so that we have to book it but when I opened the link the hotel was booked out and nothing was available. So I called them again but no one answered the phone. We couldn’t find any other available accommodation because they were all booked out or the prices were over 500 euro per night. So we did not have any option but to go back to Berlin by bus. Booking.com destroyed our vacation and when I called them back for the compensation of our tickets at least but they replied irresponsibly that we can not pay you back anything! the worst customer service experience! I never use this website again.”
“We have tried for years to request from Booking B.V. trading as Booking.com and many other names, to remove all content relating to our small hotel from their many websites.
Unauthorized publishing and distribution of intellectual property such as text, images, etc. is a form of unlawful competition known as passing off. Passing off exists in a representation by one person that her/his business is associated with that of another, and there is a reasonable likelihood that members of the public may be confused that the business of the one is connected with that of another.
Not only do they still use our name, etc. but when potential guests search for availability, they display the following message "Sorry, this hotel has no rooms available for the dates of your stay" which is not true but caused only by the fact that Booking B.V. does not have access to our availability.”
