Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service , easy to book”

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Posted 1 year ago

“Loved the choices, easy to select your tour with any extras you might like.”

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Posted 1 year ago

“Unfortunately, my experience with booking the tour was problematic. When originally researching the tour, the website and communication with Bookmundi staff confirmed the deposit was $200 per person. When I booked the tour the deposit was $400 per person, which no one at Bookmundi could explain. The website pricing is confusing. The tour costs on the website are lower than the actual Tour costs, which seemed deceptive I initiated several communications, some of which were returned in a timely manner and others not returned at all. My Booking Ref code is: DJmljBxOi. Please research the communications. I asked if we could be picked up at the Zagreb train station instead of the airport. I was told that would be an add'l cost. The booking confirmation email states pickups are by private vehicles so what difference does it make? I have been on many organized tours and this is the first one where I don't feel fully confident in the tour delivering on its promises.”

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Posted 1 year ago

Hi Keith, I am sorry to hear that your experience with booking the tour was not up to your expectations. However, after investigating the matter, I must inform you that we were unable to verify that any of our colleagues confirmed the deposit of USD 200 per person for the 'Western Balkans Discovery - 7 days' trip that you have booked with us. Our deposits are based on standard procedures. Please note that the price of any tour on Bookmundi is usually less than that on the tour operator's website, as we offer an additional Bookmundi discount to all travelers who book with us. This is not a deception but a genuine attempt to offer tours at a lesser price wherever possible. Regarding the private pickup transfer, the tour page clearly indicates that the pickup transfer included in the tour price will be provided from the airport. Unfortunately, the operations team that carries out this trip is unable to provide a pickup transfer from the train station or any other location in the city, as multiple pickup requests from multiple locations make things confusing for them. The only other option is to pay extra for a private transfer from the railway station, so that this can be arranged specifically for you. We are truly sorry for any inconvenience caused and we hope that the above explanations have shed some light on the situation. If you have any further questions or concerns, please do not hesitate to let us know. Best, Sarah

Posted 1 year ago

“Originally my review was not great as I had not been able to speak to anyone on the phone. Despite asking in the live chat and email. Luckily after their normal business hours, they were very kind and called me back, and answered all my questions. Best advice before booking, be patient and use the customer service email to ask for a call back if you have any questions. Emily was great! Thank you- We are super excited about this trip.”

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Posted 1 year ago

Hi Melissa, Thank you for taking the time for sharing your recent experience with us. We are glad to hear that you were able to speak to one of our representatives after our normal business hours and that your questions were addressed. We understand that waiting for a response can be frustrating, and we apologize for any inconvenience caused. We always strive to provide prompt and efficient customer service, and we are pleased to hear that our team was able to assist you in a timely and effective manner. Thank you for your kind words about Emily. We will definitely share your feedback with her and the rest of our team. We are thrilled to hear that you are excited about your upcoming trip, and we hope that it will be a memorable experience for you. We appreciate your feedback and your patience, and we would be happy to assist you with any future travel plans. Thank you for choosing our service, and we look forward to the opportunity to serve you again. Best regards, Sarah

Posted 1 year ago

“very smooth”

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Posted 1 year ago

“The company are attentive to the customer and have been able to sort my booking out with ease as I had to move dates due to unforseen circumstances. Great customers service. Very friendly too. 5/5”

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Posted 1 year ago

“I've reached out having questions about a variety of things regarding my booking, and have always heard back from customer service within one day of my request through email. They're always very informative in terms of information I need to provide as well as being kind. I would highly recommend reaching out to the customer service team via email for any questions you have.”

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Posted 1 year ago

“Great communication”

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Posted 1 year ago

“Very easy to use and very easy to speak with a customer service representative or tour guide when needed.”

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Posted 1 year ago

“Easy to use. Appreciate the personal email responses. :)”

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Posted 1 year ago

“my journey was unfortunatly in the end not confirmwd”

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Posted 1 year ago

Hi Erika, Thank you for your feedback. We apologize for any inconvenience you experienced while trying to book your trip.We understand that departures that are close to the date of travel can sometimes be difficult to confirm with our operations team, which is why we advise customers not to book any non-refundable costs until they receive a confirmation from us. We would like to inform you that a full refund has already been processed back to you as a gesture of our apology. Our goal is to ensure that all our customers have a positive travel experience, and we would love the opportunity to assist you with your future travel plans. Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help. Best regards, Sarah

Posted 1 year ago

“Spoke to Peter the night before I booked my tour, he was very helpful.”

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Posted 1 year ago

“Very quick and kind reply!”

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Posted 1 year ago

“Friendly service. Quick to respond to inquiries. And, they pay close attention to details so you understand the options. Highly recommend.”

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Posted 1 year ago

“Great communication. Excellent and prompt service. Highly recommended. Their professionalism cannot be beaten.”

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Posted 1 year ago

“The customer service is wonderful. We had a little hiccup when booking and having a promo code applied, but the customer service emailed back within 24hrs and fixed it right away. Very happy :)”

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Posted 1 year ago

“Very easy to book, thank you”

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Posted 1 year ago

“Great customer service - all the questions were answered fast in a very professional and friendly way!”

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Posted 1 year ago

“Great customer support. Promo reply to all inquiries.”

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Posted 1 year ago

“The customer service was very fast and efficient. All questions were answered in a very professional and resolved within the time frame. Also very happy that the non-refundable deposit is still able to be used for future trips.”

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Posted 1 year ago

Bookmundi is rated 4.7 based on 726 reviews