Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 729 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

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4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very good experience with Bookmundi. The website is clear and easy to use, and there are so many cool tours offered—many options to choose from. I like that there are even many less-conventional options for people who like to get off-the-beaten-path. I was also impressed with the customer service, which is fast and friendly. Now, I just have to find the time to book another amazing tour....!”

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Posted 6 years ago

“We were told through the website that you we could book for Tahoe Helicopter.us. We called them the next day. They said they have no association with you. Now we have charged on our credit card with no service. We had to pay them on there website. We need our money returned.”

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Posted 6 years ago

Dear Linda, Thanks for your review, highly appreciate the input and feedback. This comes as quite a surprise for us. The operator, HeliVertex, is indeed in association with us, and we have a signed contract with them. When we received your booking on Saturday November 17th 2018, we even spoke with them on the phone to firm up that they were aware of the booking. They confirmed that they were aware and that you were already on their list of passengers. We therefore confirmed the booking in the system as well, as everything should be ready and set. It now seems that they apparently did not process the booking, which we are very sorry to hear. We've already refunded all the money you paid for the booking. We'll follow-up further with HeliVertex on this issue. Again, thank you very much for your feedback. Very much apologise for the inconvenience we've caused. Best Regards, Rasmus Bookmundi

Posted 6 years ago

“Bookmundi put us in touch with a local tour operator in Ecuador. Linda from Galapagos Travels patiently revised our itinerary for us, over a number of weeks, until it was exactly what we wanted. The booking was then transacted via Bookmundi in a simple efficient manner”

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Posted 6 years ago

“Overall, had a really good experience. The customer service support is great!”

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Posted 6 years ago

“The staff seemed keen to please and made a lot of effort. An unreasonable delay between us trying to make the booking and finally having it confirmed a week later was due to Peregrine Adventures in Australia repeatedly trying to get responses from agents in Spain but letting the matter drift on for days without e.g. phoning the agents to expedite things. One Peregrine message to Bookmundi went into junk mail in error, and the updates Bookmundi sent us were therefore inaccurate (as to when the booking might be completed). Perhaps a little more chasing by Bookmundi might have made Peregrine work more quickly. We almost cancelled the booking out of frustration with the delay and the misleading messages (such as "we will let you know in 48 hours" whereas it turned out to be a much longer wait than that). But we did appreciate the efforts of Jane at Bookmundi to sort it out in the end.”

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Posted 6 years ago

Hi Eileen, Really appreciate your honest feedback. It did indeed take Peregrine Adventures too much time to confirm this booking, which we are sorry for. We are currently looking into how come that one email ended up in our spam folder, and we will definitely get that solved. We wish you an amazing tour in Spain. All the best Team Bookmundi

Posted 6 years ago

“The flight was smooth. The view was fantastic. I would recommend this once in a lifetime experience.”

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Posted 6 years ago

“Quick response, reliable agency, nice experience overall.”

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Posted 6 years ago

“Customer service was fast and polite.”

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Posted 6 years ago

“Great site - I didn't know all these tour options existed!”

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Posted 6 years ago

“Very easy to use and very polite and fast-responding customer service. Will definitely use again!”

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Posted 6 years ago

“Easily compared and knew the average price.”

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Posted 6 years ago

“Great service with quick response.”

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Posted 6 years ago

“1st time I got no answer, but when I reached out second time, I had a great experience. Thank you!”

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Posted 6 years ago

“Great website, great communication and somehow managed to secure a better price than going direct. Perfect!”

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Posted 6 years ago

“My cc was not accepted, but the staff quickly responded to my email on how to fix it.”

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Posted 6 years ago

We're happy that we could help you out Susan. Wishing you a great trip! :)

Posted 6 years ago

“Easy and quick to book what you want!”

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Posted 6 years ago

“Superb experience!”

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Posted 6 years ago

“it was awesome and professional”

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Posted 6 years ago

“Our experience booking was to our satisfaction in every way.”

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Posted 6 years ago

“Great customer service and really well functioning site. Well done.”

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Posted 6 years ago

Bookmundi is rated 4.7 based on 729 reviews