Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 729 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

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4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been emailing with Anna with regards to a tour in Indonesia I'm interested in, Volcanoes and temples. I had many questions, regarding the number of people booked in already, how to make a payment and what happens if I book it and then the tour doesn't start for lack of people. Anna has been super patient and extremely quick in finding out the inf I needed and responding to me. I'm now just waiting for a couple more people to book the tour and then I'll book it myself. Being a female solo traveller I had several safety concerns but Anna has been clear and exhaustive. Great customer service!”

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Posted 5 years ago

“I already bought 5 tours via Bookmundi and I have always had great support.”

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Posted 5 years ago

“So far, for booking online and confirmation the service is excellent.”

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Posted 5 years ago

“Certainly very quick and easy to book via Bookmundi.”

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Posted 5 years ago

“Responssive in resolving issues”

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Posted 5 years ago

Hi Marinus, First of all, sorry to hear that you've not been happy with our response times. It seems you have called and written to us in between our opening hours, unfortunately. You will of course be reimbursed in full. Our customer service team has already applied a full refund. Generally, we always respond to enquiries within 24 hours (and we of course also always pick up phone calls during opening hours). All the best, Team Bookmundi

Posted 5 years ago

“I had no problem with following their instruction for payment.”

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Posted 5 years ago

“My friend and I booked a trip to Poland, and the customer service reps at Bookmundi were extremely helpful and courteous. We had some issues with guaranteed departures, but they worked with us to make sure we were satisfied, eventually suggesting another trip that suited us just fine. We leave in 73 days!”

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Posted 5 years ago

“Please give me the possibility to give 6 stars instead of 5. Trip. Service. Price. All good!”

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Posted 5 years ago

“Fantastic service!”

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Posted 5 years ago

“That’s great trip with great support team from Nepal Eco Adventure, especially is Sudip Tamang - the kindly guider. He allway try to do the best for me. I love this trekking.”

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Posted 5 years ago

“Very responsive and it's very helpful in providing information that I need in planning my trip.”

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Posted 5 years ago

“Everything was perfect from start to finish.”

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Posted 5 years ago

“It was a sincere pleasure working with Emma and the Bookmundi team. They were more than accommodating for me and my family and our ever changing travel plans. Emma continued to be patient with us and assured we would get the itinerary and travel package for the cost quoted. Not only was it the most reasonable, but it was exactly what we were quoted. I definitely will plan on using Bookmundi again when I travel abroad.”

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Posted 5 years ago

“From visiting the website to find a bike tour to booking my trip the process had been clear and simple. I had a lot of questions and they have all been answered quickly to help me pick the right trip for me. Due to start my cycle tour soon and feel prepared and informed.”

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Posted 5 years ago

“I am so very pleased!! Med Venlig Hilsen, and Emma Brown,,Customer Service, answered my questions and helped us to schedule a perfect tour. Can't Wait to Go!!”

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Posted 5 years ago

“Early days..but so far..so good!”

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Posted 5 years ago

“Great experience! Very easy to navigate the site, and good prices. Most importantly, Bookmundi's customer service was very patient and helpful all the way through! Will definitely use them again.”

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Posted 5 years ago

“One of the items high up on my bucket list is a trek to EBC. Having made the decision to go in the Spring, I set about trying to find a suitable company to guide my trek. There is literally tonnes of good advise on the internet, I felt quite bamboozled by it all. Should I book with a local trekking company, or one of the big western providers... Then I stumbled upon bookmundi, what a great day. Lovely lists of validated approved tour providers which I could browse :) And a facility where I could lay out my requirements and bookmundi would pass them over to a number of providers, who would then come back to me with their offerings (knowing they were in competition with one another). Having had a few chats with a couple of the providers using bookmundi messaging, I made my selection and securely paid my deposit. In summary a complex task was made easy by the online facilities offered by bookmundi. I hope I am able to provide such a glowing review after my trek too...”

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Posted 5 years ago

“There was a bit of a hiccup in the beginning but towards the end, everything was sorted out. Jane Andersen from customer service was excellent and very helpful. Overall, a pleasant experience.”

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Posted 5 years ago

“Easy to navigate, excellent customer service and a great range of tours to choose from. Very happy to have booked my EBC trek with a local company who have great reviews from fellow Bookmundi travellers. Thanks for making the process of choosing a tour so easy!”

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Posted 5 years ago

Bookmundi is rated 4.7 based on 729 reviews