Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First thing is that their price was the cheapest. It is, however, the exceptional assistance from Peter that has me really impressed. His timely and fully detailed communications made the whole process go very smoothly.”

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Posted 1 year ago

“Quick replies to all questions. Easy booking process.”

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Posted 1 year ago

“Quick and friendly customer service”

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Posted 1 year ago

“This is my third “adventure” with Bookmundi. My first trip was solo, second with a friend, this my third time is with 3 friends. I have always enjoyed my trips, and he local guides have been knowledgeable and great personalities. Who is ants a beach holiday lying on a sun bed when you can meet the locals, learn their history and culture.”

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Posted 1 year ago

“I used bookmundi for the first time and I am happy with customer service I received. Very quick and professional. Will use it in future again. Thank you”

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Posted 1 year ago

“Best service”

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Posted 1 year ago

“Guilia has been great responding and getting our itinerary put together for a smooth trip.”

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Posted 1 year ago

“Nothing to complain”

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Posted 1 year ago

“Response time is very quick and they are very accommodating.”

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Posted 1 year ago

“We really enjoyed our travel to Cuba with Bookmundi! They arranged for two very nice casa particulares and the tour guide for the Welcome Tour and Oldtimer Tour was very knowledgeable and helpful. We also really enjoyed the Tropicana show and recommend it to anyone going to Cuba!”

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Posted 1 year ago

“Easy to book and very quick response time with questions, would use company in the future as well for trips.”

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Posted 1 year ago

“Good customer service. Reply was very quick and helpful. I can't wait to be on the tour!”

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Posted 1 year ago

“Very good service, we are looking forward to the trip.”

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Posted 1 year ago

“This was a pretty expensive 7 day $2k per person booking to Italy with NO OPTION to select room preferences. BEWARE if you are travelling as a family - the agents randomly split up people in groups of 2-3 and god forbid you are a family of 4 they will slap you with 300-500Euros extra to make that happen on top of the $2k+ !! Hope this helps any future families in deciding to opt for their services.”

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Posted 1 year ago

Hi Roopa, We sincerely apologize for any inconvenience you may have experienced due to a misunderstanding of the tour details prior to your booking. We understand that you were expecting a different accommodation arrangement. We would like to clarify that the tour price is based on shared accommodation in double occupancy and triple share rooms, as clearly stated in the tour description. Since this is a group tour, any accommodation upgrades would need to be arranged specifically for your reservation, which would result in additional expenses. We truly value transparency and aim to make the booking process as convenient as possible. We appreciate your feedback, and our dedicated customer service representatives are currently working closely with you to ensure that all the necessary arrangements are made according to your requirements. Best, Sarah Bookmundi

Posted 1 year ago

“Fast and hasslefree. Recommend :)”

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Posted 1 year ago

“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long. Ian”

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Posted 1 year ago

Dear Ian, Thank you for your feedback on your recent booking experience. We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours. Please know that we take your feedback seriously and will make every effort to improve our response time in the future. Best, Sarah Bookmundi

Posted 1 year ago

“Easy to understand trips and expectations. Clear booking process and attentive and helpful customer service with quick responses.”

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Posted 1 year ago

“I found a discount code, and it was not applied to my initial payment. They credited me as soon as I emailed them. Quick efficient and excellent customer service!!!! my first time dealing with this company… so far, I love them!!”

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Posted 1 year ago

“Yasmine was very helpful in answering my questions about travel insurance.”

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Posted 1 year ago

“Hi, It was nice to book a trip to Colombia through Bookmundi. We can ask everything to Vivien and in the end, we were satisfied with Vivien's all explanations about the trip. After we were persuaded about the expenses we paid the deposit very easily and quickly in the offer of Bookmundi. This was great. I hope the remaining proceeds will be very easy and helpful. And I hope the trip will be better than our expectations; this is the most important part of our cooperation with Bookmundi. Thank you”

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Posted 1 year ago

Bookmundi is rated 4.7 based on 726 reviews