Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

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4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bookmundi is a great service and really takes the pressure off organising your trip. They are very reactive, reply to questions in 24 jours, organised, friendly and efficient. I recommend this service and would like in particular to thank Yasmine for all her help.”

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Posted 1 year ago

“I like the idea of getting around without having to wait for a whole bunch of other people. You are your own boss as to where you want to dine and when you want to take a break. They pretty much book your hotel, your train and bus ride from city to city and book your tours. 2 of them were free tours. You get yourself from station to hotel and back. Only one hotel had complimentary breakfast. They should remove complimentary breakfast in some hotels, very deceiving. Also wanted to note that my hotel in Barcelona was in the ghetto section of the city- the Ramblas. I don’t think they should put a female solo traveler in that part of the neighborhood. Profit over safety of clients I guess. There were also communication issues with them. Although they give you detailed instructions, some of the merchants like bus operators never emailed me as to where I would be picked up. When I emailed them to let them know that’s the case. I never heard back.”

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Posted 1 year ago

Hi Maria, Thank you for the review. We would like to apologize for the inconvenience caused during your tour. This is something we take seriously and that we will look into (and find a solution to) with the local travel expert for this trip. Once again, thank you for the review and the feedback. We will get back to you separately. Best Regards, Bookmundi Team

Posted 1 year ago

“Juliana being very helpful responding to enquiries in very promptly manner. I am happy to book with them future tours.”

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Posted 1 year ago

“The staff at Bookmundi was always very responsive and patient, as I asked MANY questions. Once the decision was made to book with them, I found it very easy to complete the booking through their online link. I would highly recommend them as a tour operator!”

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Posted 1 year ago

“We have not yet taken our trip to Cambodia, but so far communication has been excellent between us and our local travel agent Hien Do who has been attentive and made changes to the itinerary as requested. The booking process is very easy. All is good so far!”

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Posted 1 year ago

“I have not been on a tour booked through book mundi. Will go to Turkey Dezember. Hoping it will be great. But Bookmundi customer service is great. Always responding quickly and helpful”

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Posted 1 year ago

“Very good experience with bookmundi customer service very supportive”

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Posted 1 year ago

“Hi - the booking process was easy and straight forward and all communication for clarification regarding aspects of the trip were promptly answered and they even rang me direct in Australia with information - can't fault the customer service and all information was provided quickly. A+++ company and their representatives - highly recommended”

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Posted 1 year ago

“Excellent service. Customer service is very helpful and responsive.”

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Posted 1 year ago

“Excellent service. It was very easy to book and all suggested travel agent were professional. We had great communication. Our requests and ideas were valued and the trip was made accordingly.”

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Posted 1 year ago

“James Harrison and Peter Addley were the two people that supported me in two tours from Bookmundi. They were extremely helpful, kind, efficient, and patient with my questions and super clear in their responses!”

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Posted 1 year ago

“Emily and Yasmine were my contact people at Bookmundi, they were very helpful and when I had an issue, they were always quick to respond. Great work Emily and Yasmine! Highly professional workers.”

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Posted 1 year ago

“Reliable and accurate service”

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Posted 1 year ago

“I had some issues with my booking. Bookmundi made it right.”

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Posted 1 year ago

“The booking process was very smooth, we were kept informed of progress and the outcome- confirmation of booking- was received within the time frame indicated”

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Posted 1 year ago

“James was really quick to respond and provide a informative suggestions”

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Posted 1 year ago

“My daughter became sick prior to us leaving for our trip. Staff displayed incredible empathy and assisted in us getting a part refund of our tour. We were very happy with the staff and the warmth displayed regarding our situation.”

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Posted 1 year ago

“Bookmundi almost covers any of your dream trips any where in the world! In addition, they follow up your booking so as operator delivers as promised.”

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Posted 1 year ago

“Booking was smooth and seamless, and communication was quick and constant. Looking forward to a great tour.”

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Posted 1 year ago

“Terrible hotel and experience thus far. My husband and I booked the Rome to venice tour. Our first hotel The Grand Olympic was absolutely disgusting. It was NOT clean at all, not comfortable, and definitely not a 4 star hotel. This at best is a 1 star hotel and not what we’d expect paying nearly $4,000 for our trip. Pieces of tile were missing, blood on the wall, the sink wouldn’t drain, there was no bedside lights, and the shower had mold. When I contacted Bookmundi, I received this response “ The hotel has been following its established cleanliness protocols diligently. We believe the issue may be related to personal preferences”. They said this despite the fact I emailed multiple pictures to them of the issues. Meanwhile, my husband and I felt so uncomfortable and disgusted we ended up changing hotels and paying over $700 euros out of pocket, which Bookmundi will not reimburse us on this hotel or the original hotel. Save yourself the time and trouble, book with Perillo.”

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Posted 1 year ago

Hi Melissa, We apologize for the negative experience you had with the hotel in Rome. Your feedback is crucial, and we take it seriously. We are investigating the issue with the operations team and one of our Customer Relations agents will contact you to assist you. Your satisfaction is our top priority, and we are committed to resolving this matter. Thank you for your patience as we work towards a resolution that meets your expectations. Best regards, Bookmundi Team

Posted 1 year ago

Bookmundi is rated 4.7 based on 726 reviews