Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

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4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not able to split by booking down payment between two couples so I had tp oay the entire deposit myself. There must be a way to do this in our final payment?”

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Posted 9 months ago

Hi Michael, We appreciate you taking the time to provide feedback to us. We are looking into a feature/solution that will allow our customers to split payments at the time of deposit payment and expect to have a solution in Q3 2024 due to other ongoing tech priorities. In the meantime, one of our team members has already reached out to you with a solution to split your final payment for the booking you made! 😊 If there is anything else we can assist you with, please feel free to reach out to us. Have a fantastic trip. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 8 months ago

“A total disaster. Misleading and irrelevant information. I had to request that my agent took action to halt the emails from Bookmundi.”

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Posted 9 months ago

Hi Tim, Thanks for your feedback, and very sorry to hear that you felt we were following up too much. I assure you that it was only with the intent to help you out. Our system sent one follow-up email and I personally followed up just to try and make sure everything was OK. We did not mean to in any way bother you and have of course, stopped any further follow-ups. That said, we're happy you liked the tour proposal and made a booking with us. Thanks again for your feedback.

Posted 9 months ago

“Good!!!!!!”

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Posted 9 months ago

Hi Jiyeon, Good to hear! Feel free to ask if you have any questions or need further tips for planning future trips. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 8 months ago

“My wife and I first booked our trip to Romania in 2019 and then as we all know, the pandemic hit. Now, after so many years it is coming to a reality and Bookmundi has been exceptional in helping us since the beginning with all the ups and downs. My wife and I are very grateful for their undying diligence and professionalism.....thank you!!!”

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Posted 9 months ago

Hi Michael, Thank you so much for taking the time to leave us such a fantastic review. We are delighted that your tour is finally coming to reality after the pandemic in 2024 and are happy to assist you in making it possible after so many years. We hope you have a great trip to Romania. Best Regards, Eve Smith Customer Service Manager

Posted 8 months ago

“James from Bookmundi was very helpful and prompt in organising our upcoming tour to Vietnam. He provided all the necessary info and answered all our questions. Very happy and satisfied with the whole booking process through James and Bookmundi.”

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Posted 9 months ago

“Thank you Peter!”

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Posted 9 months ago

“James Harrison has been very helpful when organising the details of our trip.”

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Posted 9 months ago

“Thank you James Harrison ! I wish to acknowledge James Harrison as being an outstanding communicator, super efficient, who offered exceptional ongoing support, during the booking of a tour to Sri Lanka with Bookmundi. James is a shining gem in the organisation, a compassionate kind individual with outstanding tenacity on every level.”

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Posted 9 months ago

Hi Liz, Your 5-star review brightens our day. We truly value your feedback and can't wait to welcome you back for another outstanding experience. We hope you have a fantastic trip with your girl gang to Sri Lanka. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 8 months ago

“Very nice, friendly and helpful staff. We recommend it!”

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Posted 10 months ago

“Staff returned calls and answered emails quickly, helping us with a few queries. Great service.”

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Posted 10 months ago

“Happy that we were able to include extra nights during our 'Patterns of Turkey' 13-day tour and that complimentary transfers allow for arrival and departure days outside of the tour days. James was very helpful, always courteous and very prompt in answering my many questions. (There would have been fewer had more details been provided at the website. I like to know ahead so there are no surprises.) So far, so good. I have all the info I need to book and will do so shortly. I will post more after the tour.”

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Posted 10 months ago

Hi Marcel, We appreciate your feedback and are delighted to know that we were able to include extra nights and airport transfers for your tour. As for your suggestion on the website, we will look into it and incorporate more details on the website. Thank you! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 9 months ago

“It was easy to book my tour and Peter has been so helpful answering my questions swiftly. Great customer service from him.”

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Posted 10 months ago

“I can only say congratulations for a streamlined, detailed and accurate confirmation of our booking! Well done...it bodes well for the adventure we are truly looking forward to. Just one thing you could do for us please: enter my partner Catherine Griffiths name on the booking confirmation; you have entered my name twice. Thanks again, Tony”

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Posted 10 months ago

Hi Anthony, Thank you for taking the time to leave us a review. We are delighted that your experience was smooth with the booking. As per your request, please be advised that Catherine is now also listed as the second traveler. We sincerely apologize for the error here. We wish you a wonderful trip to Kerala.

Posted 10 months ago

“Very good at customer service”

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Posted 10 months ago

“Any issue dealt with promptly and respectfully and patiently”

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Posted 10 months ago

“The website is easy to navigate and has a lot of useful information. The booking process was very smooth and their customer service is excellent, especially Juliana and James who would respond within 24 hours and were always helpful! I highly recommend you book your trip through them.”

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Posted 10 months ago

“The booking process was excellent. The website is clear, simple and easy to navigate. Processing was carried out immediately with a booking reference number followed a little later by a confiramtion email. Any questions regarding the trip wwere ansered immediately”

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Posted 10 months ago

“Best of the best!”

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Posted 10 months ago

“Nice service”

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Posted 10 months ago

“If I could give 0 stars I would. I will definitely never use Bookmundi for a trip again. Their company is unorganized and their customer service team is horrible to work with. Make the smart decision and book your travel with a different company. Here's my experience: I went to South Korea last July and now 7 months later, I get an email from Bookmundi saying they were pursuing legal action for a bill of $300 for a transfer in South Korea. I paid the entirety of the trip and that $300 dollars was never on there. I reached out multiple times via email before and during my tour to confirm this transfer and ask how to pay it since it was never added to the bill. I asked my tour director and the driver and nobody could answer my question. Now 7 months later they realized their mistake and want the money and are saying they are going to pursue legal action if it was not paid. I paid it right away, but this invoice should have never been sent because it was their mistake, let alone say they are pursuing legal action against me. Bookmundi customer service you can definitely do better than this.”

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Posted 10 months ago

Hi Rachel, Thank you for taking the time to leave the review. We are sad to hear of any inconvenience you may have encountered while attempting to clear the outstanding payment of $300 for the airport transfer of your South Korea Trip last year. We have tried several times to clear the due date by sending multiple correspondences but have not received a response since July 2023. A team member has reached out to you to gain more insight into what has unfolded in this scenario, and we look forward to bettering your experience. Kind Regards, Eve Smith

Posted 10 months ago

Bookmundi is rated 4.7 based on 726 reviews