Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a tour package booked for our honeymoon in March 2020 in Europe when the pandemic first took hold on this planet. Bookmundi customer service always replied to our every email very quickly and was very understanding of these challenges during these very trying times. When we get our holiday package refunds, we will have no hesitation in re-booking our holidays with Bookmundi again. We are very satisfied with the way this company conducted itself during the pandemic period. Can't wait for our next holiday tour package with Bookmundi again!”

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Posted 3 years ago

“Bookmundi has been very helpful during these difficult times!”

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Posted 3 years ago

“Sarah and Emma were exceptionally professional, prompt, friendly and helpful in booking our trip, which unfortunately needed to be be cancelled due to Covid…”

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Posted 3 years ago

“My recent tailor made trip to Colombia was absolutely fabulous thanks to Bookmundi. Great customer service from planning through execution. Planned activities went like clockwork with no question/concern too trivial. Our guides were exceptional in every way which greatly enhanced our stay. I’d used them again without hesitation and recommend them wholeheartedly.”

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Posted 3 years ago

“I'll get back to you in 2 mins..... So I assumed that the booking was not valid E-mail received 4 hours later confirming booking Not good enough Still waiting for a few Qs to be answered”

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Posted 3 years ago

Thank you for your feedback, Carol. We sincerely apologies for the inconvenience that was caused. We were having a system update that resulted in technical difficulty which led to this. Unfortunately, you had reached us outside our operational hours which is why there was a delay in responding back to you. However, one of our customer service agent did reach out to you within 24 hours via email as well as via call. Humble apologies once again. I hope this clarifies. Best, Sarah Customer Service Manager

Posted 3 years ago

“Everything Perfect”

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Posted 3 years ago

“Great company! Gave refund when their itinerary changed.”

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Posted 3 years ago

“Very happy with all the time in helping us with the planing of our dream trip.”

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Posted 3 years ago

“I cannot get a hold of anyone by phone or email.”

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Posted 3 years ago

Thank you for your feedback, Maria. We truly understand your concern and we sincerely apologize for keeping your concerns waiting. Unfortunately, you had reached us outside our operational hours which is why there was a delay in responding back to you. However, one of our customer service agent did reach out to you within 24 hours via email as well as via call. We apologizes for the inconvenience caused to you. I hope this clarifies. Best, Sarah Customer Service Manager Bookmundi

Posted 3 years ago

“Excellent customer service, responsive and always ready to assist with the booking process. Will happily return again for booking another tour. We were impressed with the variety of tours on offer and destinations at competitive prices. Communication was excellent and easy to use booking system.”

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Posted 3 years ago

“Easy to use, informative website. Fast and helpful replies to questions.”

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Posted 3 years ago

“I had a complaint about the website and booking discount, which I pointed out. Checking today, I see that it has been fixed. Otherwise, the booking process and follow-up with Customer Service have been very good. I'm looking forward to the trip.”

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Posted 3 years ago

“Easy and professional. Fast reply to inquiries.”

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Posted 3 years ago

“Overall it was very easy and quick to book with Bookmundi! I ran into a problem since I'm traveling alone and the trip usually requires two people but the tour group and Bookmundi solved my problem within minutes. Highly recommend!”

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Posted 3 years ago

“The booking process is good but there is a problem with the dates selection. The dates for the tour to select is different from the preview page (1 day off) but is corrected at payment confirmation. I followed the preview date and now I need to change the dates.”

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Posted 3 years ago

Thank you very much for the feedback. Our customer service team will help you edit the start date. They will reach out to you within 24 hours and get this sorted. Very sorry for the confusion with this one. It's a small bug caused by a recent site upgrade. Thanks again. We do really appreciate your feedback. All the best

Posted 3 years ago

“So user friendly! All the pertinent info clearly visible, no repetitive scrolling to find submit button. Clean and simple, just as it should be.”

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Posted 3 years ago

“Enjoyed our tour of the garden district and french quarters in New Orleans very much. Both of our tour guides Logan and Angela were excellent!! They were both very knowledgeable about the area and it was fun to learn some of the history. We also loved being able to try some of the popular local foods. Tami”

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Posted 3 years ago

“Sarah Thomsen is a major representative for Bookmundi. All my emails were answered within hours of contact and regarding the refunds she kept me fully up to date. Nothing but high praise for Sarah and Bookmundi.”

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Posted 3 years ago

“Our trip last year was cancelled due to Covid-19 so we recently reached out to Bookmundi to once again plan our trip using our credit. We worked with Sarah Thompsen who was extremely helpful, thorough, knowledgable, and was quickly able to answer all of our questions. Bookmundi's price for our Alaska trip was less than going direct with the tour company plus Sarah was able to provide us with last year's booking price since we already had a deposit down. I highly recommend Bookmundi....& Sarah:)”

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Posted 3 years ago

“I needed to get a refund on a trip due to COVID-19 restrictions, so I reached out to Bookmundi. Emma Brown, the representative I worked with over email was responsive and quick to help me resolve this problem. A+ for service!”

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Posted 3 years ago

Bookmundi is rated 4.7 based on 726 reviews