Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 729 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, rapid to respond, confirmed requested information”

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Posted 5 years ago

“We found Bookmundi extremely professional and accessible. They answered our emails promptly and resolved our questions Totally hassle free booking our Trip. Thanks.”

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Posted 5 years ago

“Very pleased with Bookmundi's customer service. Will definitely use them again.”

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Posted 5 years ago

“Dear Bookmundi, Booking Reference D6NyFWtw7 I have booked a day tour (Budapest to Vienna One Day Tour) on Monday, 27 May, 2019 (Booking Reference D6NyFWtw7). But I requested a change of date to Sunday, 26 May, 2019. This request was promptly acknowldged and carried out and new booking information have been sent to me by email. I now greatly appreciate your prompt service, which is very good. I also wish to have your contact tel. in Busapest to liaise about pick up times at Hotel. I have already send you my Hotel information at New York Palace, Budapest. Regards, Anthony Lee "anlee888@telus.net", or Tel. +(1) 604 889 7128.”

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Posted 5 years ago

“It was very difficult to book due to the amount of security regarding the credit card. The amount of security would have been fine if they'd answer the phone.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Have been dealing with the very helpful Emma while arranging a tour for my parents. Very prompt reply’s, minimum of fuss for us and a great looking tour of Italy now organised. Cannot wait to see how they enjoy the trip. Thank you Bookmundi”

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Posted 5 years ago

“Fantastic assistance from Shun and extremely helpful throughout the whole process.”

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Posted 5 years ago

“First, booking an adventure online and payments were all as easy as it could get. And then, all communication and information flow from Bookmundi staff were very efficient and timely. The staff extended their help with effect and courteously with all questions we had. Given our first-hand experience now and the deals we see offered, we sure will first look at Bookmundi's website before we book our future adventures.”

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Posted 5 years ago

“Very happy with Bookmundi's booking process. Everything was smooth.”

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Posted 5 years ago

“Much better than Viator which rips of solo travellers! Charging them double?”

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Posted 5 years ago

“Easy to use. Frustrating though that the price keeps changing due to the exchange rate for US to CAD$ changing. The price shown on the first screen, changed by the time we got to the second one. Who knows what it will be by the time we make the final payment.”

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Posted 5 years ago

“Very prompt communication from the Bookmundi team. I booked an Intrepid tour through Bookmundi and was hoping to make some changes to when I joined the tour. Bookmundi arranged it with Intrepid and kept me updated throughout. Amazing trip with an amazingly well-communicated booking process. Thanks!”

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Posted 5 years ago

“Easy to use website. Appreciate the discount given.”

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Posted 5 years ago

“The agent was very responsive to my requests, and had excellent input about alternatives. Responses were quick.”

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Posted 5 years ago

“Sehr einfacher und unkomplizerter Buchungsvorgang. Die Reaktionszeit auf Anfragen könnte nicht besser sein. Ein sehr positives Erlebnis (habe bookmundi noch nicht gekannt)”

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Posted 5 years ago

“Since the first contact , Bookmundi have been very professional, always responding to my questions promptly, feeling very comfortable with this company. Am happy with the tour we come up with and looking forward to the holiday in Sri Lanka .”

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Posted 5 years ago

“Quick efficient booking system and confirmation. Staff are friendly and well informed.”

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Posted 5 years ago

“Great experience”

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Posted 5 years ago

“Bookmundi failed to provide an advertised service and once I had paid for my tour, they demanded I pay an extra hidden cost of £450 which was not advertised. They repeated blamed a different company instead of accepting responsibility for this error and despite admitting it was their IT glitch, refused to honour my booking unless I coughed up the additional money. They did provide a refund in line with consumer law, but given the way they brushed off the blame and repeatedly told me they were not accountable for providing the inaccurate information, I have no confidence that prospective customers will not be treated in the same way in the future.”

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Posted 5 years ago

Hi, First of all, thanks for your honest review. We generally don't demand our customers to do things, but we tried to explain to you that On The Go Tours, who you tried to book with, would not accept your booking, unless you were willing to pay the single supplement fee (to get a single room). The cost for such single room was £450 and it was a cost you were not willing to bear, which we totally understand, and therefore we gave you a full refund. Had you booked directly via On the Go Tours, you would have had the same issue, although the price would have been slightly higher. We really did try to assist you for this booking. Sorry that we did not succeed. All the best, Jane Andersen Customer Service Manager

Posted 5 years ago

Bookmundi is rated 4.7 based on 729 reviews