Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

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4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service throughout. My experience with MiCuba has been fantastic. Monique and her team are extremely responsive, professional, and accommodating. We collaborated and exchanged ideas to build the ideal itinerary. The entire trip went without a glitch. We were able to rely on all the plans that were arranged; every day, all the guides and drivers were punctual allowing us to experience piece of mind. In addition, we were provided with an onsite contact - just in case. The experience with MiCuba couldn't have been any better!”

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Posted 10 months ago

“Everyone has been extremely supportive patient and helpful. It’s makeong me feel very secure with my travel plans”

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Posted 10 months ago

“I would be hesitant to use Bookmundi again. Something that should have been straightforward ended up being overly complicated and drawn out simply because I wanted to stay an extra night after a tour. It took 8 days to sort out and to get confirmation that I was on the actual tour I had to tell them to forget about the additional night I was adding on. The only time they came to me was when I emailed them to ask what was going on. I still don't know what day my tour starts as the date given is different to the date provided by the tour operator. I am still waiting for that to be confirmed. The emails from bookmundi were polite and pleasant but they didn't seem to have any idea as to what was going on.”

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Posted 11 months ago

Hi Warren, We regret seeing that the communication was not smooth and clear at the start. One of our team members have already reached out to you and helped resolve the issue. Your booking has now been confirmed with an exact date. Thank you for your feedback.

Posted 10 months ago

“Bookmundi Customer Service is super efficient . My experience with them could not be better and this is why we are return customers.”

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Posted 11 months ago

“Service was good. We were assigned a travel expert same day as our inquiry. The travel expert, Ms Hien, ensured that the proposed tour package aligned with our desires. She was easy to work with and knowledgeable. Tour package pricing was reasonable. Payment was easily accomplished through Bookmundi website.”

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Posted 11 months ago

“Posted an earlier review of one star that prompted Bookmundi to reach out to the tour operator and clarify my questions. I am very satisfied with the response and have adjusted my review to 5 stars.”

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Posted 11 months ago

“Booked a Mt Everest Base Camp Trek with Bookmundi I had to later alter due to unforeseen issues. Bookmundi resolved my issue to my satisfaction.”

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Posted 11 months ago

Hi Gerardo, We are very happy to hear that we were able to resolve your issue. We hope you get a great time on your trip to Nepal. If there is anything else you need help with, please do let us know.

Posted 11 months ago

“I am very happy with Bookmundi customer service and Mr. Tomaz Martinek, the tour organiser. Customer service team has helped me to communicate with Mr. Tomaz when I had problems via the emails. Mr. Tomaz is also a very professional tour expert that gives very good advice on the tour plans, taking in consideration the safety and comfort of my children who will be travelling with me. He is also very patient in answering all my questions of which I appreciate very much. I would highly recommend Bookmundi to all that wish to plan a trip to Switzerland to suit your family needs.”

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Posted 11 months ago

“The bookmundi customer service team was very helpful and did a fantastic job in sorting out my travel credits! Thank you for being accomodating and patient in answering my queries.”

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Posted 11 months ago

“They go through another company - Discovery Nomads - who spmetimes goes through other third parties like viator to book flights, excursions, hotels, etc. When things went wrong, and they went off the rails, it was impossible to rebook or cancel for refund. My CONFIRMED itinerary was changed less than a week before I was supposed to leave. And they offered me a mere 100 euro for wanting to cancel ayers rock. I wasn't even sent n itinerary until 2 days before I flew to Australia, and I had to ask for it twice. Bh that time I realized my last day was not in fact a travel day and their were tours booked. I had to cancel the 12 apostles/oceb road tour, and never received the 80euro discovery nomads said they issued to Bookmundi. Both companies have provided lackluster customer service. They are not responsive and when they are, they are dismissive. The whole point in booking a tour is to not have to sweat the details and gave support when things go wrong. In the end, I spent more time coordinating and salvaging this vacation then I would have booking on my own. And I'm sure I'll never get the money back I deserve. You're better off booking directly. I've learned my lesson. The tour website was also misleading. 1) The descriptions mentions "sailing"the Whitsundays. You are on a ferry spending the majority of the day picking and dropping off hotel passengers at other islands. 2) bookmundi says they cover all credit card fees. I went out of my way to confirm via email before booking that this also included foreign transaction fees. Nope. I was charged $150 in foreign transaction fees and never issued a refund by Bookmundi.”

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Posted 1 year ago

Hi Emily, Thank you for taking time to write your feedback. We certainly regret that the itinerary changes and the delay in sending the itinerary restricted you from travelling as planned. To compensate for the same, we have provided you with a refund of EUR 265 and an additional 5% discount in the future for the activities you missed out on this tour. One of our dedicated customer service team have reached out to you directly to gather further information and better investigate the experience, and any issues you had with communications from our team, and look forward to provide you with the best possible outcome. Your patience and coordination on this one is greatly appreciated. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 11 months ago

“Nicu was so helpful. I constantly asked questions and he was so helpful and knowledgeable with anything I threw at him.”

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Posted 1 year ago

“The site is easy to explore and straight forward. Booking is easy and confirmation soon followed.”

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Posted 1 year ago

“The customer service team at Bookmundi is very efficient and easy to work with. I look forward to booking more trips with them.”

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Posted 1 year ago

“All was good, have booked through you before, never a problem.good prices and wide choice.”

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Posted 1 year ago

“Quick and easy all the information that was needed to make booking simple”

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Posted 1 year ago

“Useful feedback”

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Posted 1 year ago

“I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..”

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Posted 1 year ago

We greatly appreciate you taking the time to leave this review. We are sorry to hear that food made you ill and that you were not happy with the accommodations and tour guide. Our team have been actively in contact with you about these issues and are assisting you to the best of our ability to find a solution. We have also processed a refund for EUR 483 to cover the unused portion of your trip. We take feedback like this seriously and have reached out to you in a separate email as well. Thanks again for your inputs. Kind Regards, Eve Smith Customer Service Manager Bookmundi

Posted 11 months ago

“Bookmundi is a company I highly recommend. I have been working with James Harrison, a professional who really cares and takes his work seriously! Always responding in timely manners, very patient and kind responses. I will book through this company again hopefully soon.”

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Posted 1 year ago

“Quick in response and forfilling customer requests”

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Posted 1 year ago

“The best customer service we have received this year while planning our South America trip”

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Posted 1 year ago

Bookmundi is rated 4.7 based on 726 reviews