Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication with Bookmundi was very efficient. Thanks for all your help.”

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Posted 1 year ago

“Response to my request & the following changes were swift & competent.”

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Posted 1 year ago

“So far, so good.”

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Posted 1 year ago

“Good service before, during and after reservation: descriction tour is very exhaustive and detsiled; once I have decide tour fitting with my wishes, reservation was intuitive and easy to apply. After reservation customer care staff was very helpul in clarify same points. I reccommended it”

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Posted 1 year ago

“We have tried multiple times to contact you with questions via messaging and email. Could you please provide us with information pertaining to how we will be picked up at the airport the name of the hotels and we would like an itinerary sent to us 7-25-23 This trip that we have fully paid for begins in six days. We still do not have any itinerary and have made multiple requests for this only to be told they will get it to us.. at this point I feel like I have been scammed. I gave them zero stars.”

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Posted 1 year ago

Hi Denise, We apologize for any inconvenience caused by our attempts to reach you regarding your upcoming trip. We understand that you have concerns regarding the details of your airport pickup, hotel information, and itinerary. Please note that our operations team will be sending you vouchers, tickets, and a day-to-day itinerary via email 10 days prior to the trip start date. This will include all the information you have requested. Additionally, we have already sent you a response to your inquiries explaining the same. To provide further assistance, one of our Customer Relations agent has directly reached out to you. They will be available to assist you with any further inquiries or concerns you may have. Best, Sarah Bookmundi

Posted 1 year ago

“Quite easy to book”

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Posted 1 year ago

“They respond promptly and resolve issues professionally”

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Posted 1 year ago

“Nothing is too much trouble. Responses to queries are within days. Very happy so far (haven’t been on the actual trip yet).”

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Posted 1 year ago

“Outstanding travel service. Bookmundi worked with MiCuba to set me up with an apartment in Old Town Havana, rides to and from the airport, and local contacts to help me get acclimated, help with touring around the city, and setting up a taxi ride for my 2 days in Varadero. Daniel and Daniella were absolutely outstanding hosts and guides, it was such a huge help to be able to meet them and touring the city with Danny was like walking around Havana with an old friend. I 100% recommend Bookmundi and try and get Danny and Dani as your hosts!! Thanks guys!”

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Posted 1 year ago

“Bookmundi are very reactive and helpful. I recommend booking a holiday with them.”

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Posted 1 year ago

“They responded quickly and clearly. Unfortunately, I needed to cancel and they were very accommodating. I will use them again in the future.”

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Posted 1 year ago

“Great customer service, specifically Yasmine has been great at sending information and updates!”

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Posted 1 year ago

“Their customer service was amazing. They kept me updated at every possible moment, notified me of changes and were able to offer me many options when the one I had selected was cancelled. They went above and beyond to help. Given that my refund was over the long weekend, they were prompt in notifying me of the communication going on in the background.”

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Posted 1 year ago

“I made a mistake I need to book for 8/28/2023 as well as my brother Steve Deranzo, not 8/26/2023”

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Posted 1 year ago

Hi Jerry, Thank you for your recent review and for bringing to our attention that you needed to make a change to your reservation. We are pleased to inform you that we have made the necessary adjustments to your booking and have included your brother Steve Deranzo for August 28th, 2023. Thank you for choosing our services for your travel needs. We look forward to welcoming you and your brother soon. Best, Sarah Bookmundi

Posted 1 year ago

“I had been planning a trip to Morocco for quite some time and knew exactly where I wanted to go. Normally I'm a solo traveler, but decided to look into group tours. After a lot of comparison shopping, I found the Morocco Encompassed tour that goes everywhere I want to go at a fair price. Bookmundi made the process easy, they respond quickly to emails, and take into consideration special requests. I recommend.”

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Posted 1 year ago

“Received quick assistance with a great tour in Cuba.”

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Posted 1 year ago

“Sarah was such a good help with responding to emails , she was so informative and really cares about our trip we had booked and was setting us up for success. Very impressed”

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Posted 1 year ago

“Yasmine has been extremely helpful she put together a great itinerary for us! I will recommend bookmundi to my friends and family”

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Posted 1 year ago

“My husband and I have been trying to get to the Netherlands for 3 years now (Covid.) Our trip has been booked and rebooked to new dates 3 times. It's almost embarrassing like it was my fault the world had a pandemic. Bookmundi was FANTASTIC! They very patiently worked with us every step of the way to make certain we were taken care of and we are finally leaving in 3 weeks for our trip! Questions were answered and emails responded to very quickly. This is our one trip of a lifetime, but if we were ever able to travel overseas again, we will definitely go through Bookmundi.”

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Posted 1 year ago

“We booked a trip to Cuba and bought our airfare. They sent an email saying due to civil unrest we probably couldn't go and someone would get back to us. No one got back to us promptly so then i tried calling, but no one was there to take a phone call. Meanwhile my 24 hour cancelation window for my airfare was upon us, so I canceled my airfare so as not to lose my money. Then, they sent me an email and said it was fine to go to Cuba. Insane. The state department showed no travel warnings. What they should've said was that they were worried about Americans going to Cuba.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We understand that the booking process overall has been uncertain and that we were unable to give you a confirmation immediately. However, it normally takes us 24 hours to confirm any booking, which is aforementioned in the booking processing email. We wanted to make sure you didn't book any non-refundable costs, so we sent you an email mentioning the current political situation in Cuba. We are glad all the services have now been confirmed for you and we hope you have an amazing trip. Regards, Bookmundi Team

Posted 1 year ago

Bookmundi is rated 4.7 based on 726 reviews