Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process of finding the best possible trip, the sparring with different operators and the site offers a great and seamless experience. In addition, operators are super knowledgeable and good at giving guidance. In our case, on a trek to Everest Base Camp for myself and 13 year old son. They helped me understand and consider how I can offer my son the best possible experience. Can only recommend Bookmundi.”

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Posted 2 years ago

“Très facile a reserver la visite”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“So far, so good. Trip is booked!”

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Posted 2 years ago

“Sarah and Jane in Customer Service took such good care of us all the way through our booking process! Having never booked a cycling tour before, and having never been to Italy before, I had lots of questions and they were always there to answer them. They worked very well along side Explore who was the Tour Operator. My husband and I were in great hands and our trip went off without a hitch. Thanks so much Jane and Sarah! I would highly recommend Bookmundi.”

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Posted 2 years ago

“Emily from Bookmundi was fantastic to work with. She made every step of the booking process very easy and provided excellent communications every step of the way. I wouldn’t hesitate using them again for future travel.”

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Posted 2 years ago

“Quick and easy booking process!”

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Posted 2 years ago

“very good and easy :)”

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Posted 2 years ago

“We used this company to maximize our time in Peru and we are very happy that we did. Having had limited time, we wanted to do as much as possible in the span of a few days and this company allowed us to do just that. They made everything extremely easy for us from the second we got off the plane to the time we needed to leave. Everything was pre arranged and there were no surprises. Erik, Pilar, Sol, Evy, Lillian, and all the drivers were so nice and willing to do anything to make our trip as perfect as possible. Would use this company without hesitation for any future vacations and highly recommend to anyone thinking of going to Peru!”

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Posted 2 years ago

“Excellent. I had questions about a flight to go along with a tour to Iguazu Falls and the agent, Ramiro, checked the flights and got back with me within minutes. Soon afterward he sent me a link to book my entire trip. My first experience with bookmundi was awesome. I will check with bookmundi to book future tours first. Thank you.”

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Posted 2 years ago

“When I selected a tour, it said, ‘instant booking’ but I received an email, 6 hours after payment that they suspect my credit card to be fraudulent and that I need to send a picture of myself with my ID for extra safety measures. This is ridiculous since I’ve been using this Card since last six years globally without any questions. After providing the picture, they took additional 48 hours to confirm my tour. So it wasted 3 days only booking a tour.”

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Posted 2 years ago

Dear Rakhee, Thank you for the feedback. We appreciate that. We do unfortunately see some fraud bookings on Bookmundi where the credit card used has been stolen from its original owner. We are especially on the alert when the credit card is issued in one country and the user is from another country. In a few instances we have therefore put a safety procedure in place to double-check that the user of the credit card is also the correct owner. It's not to cause inconvenience but merely to try and safeguard the credit card owner's money. We are of course sorry that this caused an undue delay for processing and confirming your booking. We will reach out directly to you with a few solutions to amend the situation. All the best Sarah Customer Service Manager Bookmundi

Posted 2 years ago

“It was very easy to book via Bookmundi. The tour was instantly confirmed. Would recommened.”

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Posted 2 years ago

“Booking for 4 people on the website was very easy, clear, and efficient for Machu Picchu trek. Very satisfied with the experience.”

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Posted 2 years ago

“Booking agent was very responsive. Very pleased so far!”

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Posted 2 years ago

“Michael with Omega was very helpful in the process. I did have some confusion with the online booking options, since it wasn’t made clear that there was the extra charge for the single occupancy until AFTER I had confirmed the purchase at the lower price.”

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Posted 2 years ago

“Bookmundi was VERY responsive to my requests for information regarding Balkans tour ! I am pleased with Bookmundi customer service !”

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Posted 2 years ago

“Super fast and helpful customer service!”

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Posted 2 years ago

“I booked and paid for a trip to India with Bookmundi about a month in advance, but without a visa in advance. I was led to believe by the supplier website that as a Canadian I could get an e-Visa in just a few days. That turned out not to be true. There was not enough time to get one the usual way, sending in my passport by mail. So I cancelled immediately, within 24 hours. Nevertheless the supplier insisted on a 60% cancellation fee. I protested to Jane at Bookmundi, who agreed this was unfair and took up my case with the supplier, who finally relented and returned all my money. So kudos to Jane at Bookmundi.”

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Posted 2 years ago

“Quick response on booking status ! Much appreciated !”

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Posted 2 years ago

“I am extremely impressed with the customer service. Emily responded quickly to my email and was able to correct the tour dates. I highly recommend using Bookmundi.”

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Posted 2 years ago

Bookmundi is rated 4.7 based on 726 reviews