Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the best product thank you so mach!”

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Posted 1 year ago

“I booked a trip to France and Italy in August of 2022 for travel in June of 2023. I paid the deposit, asked a few questions leading up to the trip that were answered, and paid the remaining amount on time. This was a trip I had been saving for 10+ years. Approximately three weeks before we were to go, I received an email that the trip was no longer available that day and had been canceled. I reached out and was told I could choose another day the same week (flights had been booked since October so this was not as flexible), and still go. However, I would also would have to pay an additional $1200. I asked what the change in trip was that added cost. I was told there was nothing different. I just needed to change my date and pay more if I still wanted to go. We wanted to go but had a budget, set flights, and did not trust they would not cancel and charge more a third time. They fully refunded what I had purchased through them (4 flights were booked separately and not covered) but there was no way to suddenly plan a trip for June in Paris, etc.with only a couple of weeks prep. I am not sure what happened as many reviews are very good for bookmundi. However, this seemed very poor business. Three weeks notification on a trip that had been planned for 8 months? We are now trying to replace for next year, but with the Olympics may need to again push back the trip. 1st world problems, but I would hate for another family to have their plans suddenly ruined with no reasonable explanation and at incredibly short notice.”

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Posted 1 year ago

Hi Sara, We are deeply apologetic for the negative experience that you have had with our service. As soon as we received your complaint, we immediately investigated the issue with Discovery Nomads (the suppliers of your tour). We were informed that some services for the departure were unavailable, leading to the cancellation. Unfortunately, we were not notified in advance and were only made aware at the same time you were. We completely understand the frustration and disappointment this must have caused, especially after all the anticipation and planning involved. In an effort to address the situation, we offered you alternative dates with additional discounts or the option of a full refund. Once you confirmed the refund, we expedited the process accordingly. Along with the 100% refund already issued, we have provided you with additional compensation as a gesture of goodwill. We want to assure you that this was an uncommon situation, and we take great care to ensure that such instances do not repeat. We are working closely with our suppliers/partners to ensure that we are notified in advance of any changes or cancellations to avoid any inconvenience to our customers. Your satisfaction is of utmost importance to us, and we hope for the opportunity to restore your trust and provide you with a better experience should you decide to book with us again. Best regards, Bookmundi Team

Posted 1 year ago

“One of the best customer service I have experienced. Answering in a promptly and polite manner. Thank you”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Make trip that l wanted, that’s made me happy”

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Posted 1 year ago

“The team from Bookmundi were really nice and forthcoming and always really responsive. They helped me with a lot of queries including getting me booked onto another tour, when the one I initially booked could not take place. They were always very understanding and customer friendly.”

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Posted 1 year ago

“the best product thank you so mach!”

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Posted 1 year ago

“the best product thank you so mach!”

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Posted 1 year ago

“Booking was straight-forward.”

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Posted 1 year ago

“Their customer service is fantastic. Very responsive and helpful!”

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Posted 1 year ago

“Prompt and helpful service! Looking forward to our tour!”

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Posted 1 year ago

“Helped with getting the best price available :)”

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Posted 1 year ago

“Fast and clear, nobody could ask for anything more. Good service, thanks”

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Posted 1 year ago

“The company was very responsive to my inquiries and I am looking forward to my trip very much.”

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Posted 1 year ago

“The booking experience was very straightforward and user friendly. Looking forward to the tour . 👋 Jan & Tony ..New Zealand”

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Posted 1 year ago

“Honestly, they went out of their way to help me. Would recommend them for everyone.”

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Posted 1 year ago

“Helpful in all situations Good service”

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Posted 1 year ago

“Extraordinary good service form the office. Always replay promptly and with the right information. I can strongly recommend this company for organising your dream trips.”

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Posted 1 year ago

“Fantastic tour. Very efficient, accommodation great, could not be more pleased. I would highly recommend this tour and the tour guide.”