Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After changing my plans multiple times I can’t say anything better for my booking experience. I always emailed back in a timely fashion and all my questions answered. Highly recommend”

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Posted 2 years ago

“Easy too book with. Lots of tours to choose from”

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Posted 2 years ago

“The customer service and follow-up to our many questions has been great. Jane has been extremely helpful in planning out tour. We would highly recommend Bookmundi.”

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Posted 2 years ago

“All is well in Bookmundi ! Great service !”

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Posted 2 years ago

“Everything with the website and the service worked very well. However, initially, we were not able to make the payment to Bookmundi for the trip. This turned out to be a problem with the bank rather than with Bookmundi. We also received a quick response from Customer Service.”

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Posted 2 years ago

“Super great support and customer service from Peter. He was very professional and very prompt to reply.” When I canceled the trip because a Travelmate had a slight issue, and I asked him to reinstate the trip two days later, he did everything possible in his capacity to revert the cancellation and put us back on the trip. He went above and beyond to support me throughout the process. He is trustworthy and reliable. I will definitely and happily ask for him to handle my booking next time. KUDOS to you Peter and team!”

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Posted 2 years ago

“Amazing, quick accurate updates & feedback throughout a 2 year process of booking due to Covid changes etc but during this time Sujan always had the upmost patience and responded immediately on everything i needed!”

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Posted 2 years ago

“Great trip with Natl Geo/G Adventures. Great customer service from Jane.”

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Posted 2 years ago

“Caroline was prompt and helpful. Love that she's accommodating in dealing with my requests. Hope the actual European tour srrvice will be as easy and as excellent as the booking process.”

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Posted 2 years ago

“Helpful with fixing issues.”

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Posted 2 years ago

“Very prompt answer, explicit details regarding the tour that i booked”

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Posted 2 years ago

“The booking experience was very good both via my direct contacts with a booking agent and using the friendly internet site.”

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Posted 2 years ago

“The team was fantastic with all the details of the preparation for the journey. A special thank you to Jane who was of great assistance with last minute changes to the programme.”

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Posted 2 years ago

“The Bookmundi description states that there is 4 hour tour. The confirmation states that there is a 3 hour tour. What am I to believe? What else is erroneous in the tour?”

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Posted 2 years ago

Hi Marcia, Thank you for reaching out and providing us with your valuable feedback. You are right, this tour was indeed only 3 hours, and not 4 hours per the description. We are happy to offer you a pro-rata refund, a full tour refund, or even provide you the tour for 4 hours, whichever solution you wish. We of course apologize for the inconvenience caused and can also confirm that we have rectified the discrepancy. Our Customer Service team have reached out to you regarding the above 3 solutions as well. Have a great day ahead, and thanks again for your feedback. Best, Sarah Bookmundi

Posted 2 years ago

“I have been working with Jane and she has been very helpful. She held a spot for me until I could make my deposit and secure a reservation. I appreciate and feel Bookmundi is a great tour operator. My only concern is that the price changed from the time the spot was reserved and the day I made the deposit. I am hopeful Bookmundi will honor the price at the time I reserved a spot.”

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Posted 2 years ago

Hi Dede, Thank you for sharing your valuable feedback regarding your booking experience with us. We will of course honour the price for which your spot was reserved for your booking, so that you get the best possible price. A customer service rep has reached out to you regarding this as well. Best, Sarah Bookmundi

Posted 2 years ago

“Sarah was excellent in sorting out the exact trip we were after. After 2 years of Covid lockdowns we were keen to get to the Artic. Sarah worked with us to ensure everything about our trip suited our needs. Happy to use Bookmundi in future bookings.”

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Posted 2 years ago

“Great support from Emily and Team. Matched the expected price and very promt reply.”

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Posted 2 years ago

“Emily is very supportive and gave prompt reply to all my e-mails”

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Posted 2 years ago

“I travel a lot and I am used with all kinds of responses and customers dealing. Yet, I don’t remender a customers service so kind and quick as the one provided by Emily at Bookmundi. Comprehensive and complete answers that promptly fulfilled all doubts. Excellent”

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Posted 2 years ago

“Excellent Can’t believe how easy and simple it was Never go anywhere else”

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Posted 2 years ago

Bookmundi is rated 4.7 based on 726 reviews