Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 731 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Bookmundi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast and helpful customer service!”

Helpful Report

Posted 2 years ago

“I booked and paid for a trip to India with Bookmundi about a month in advance, but without a visa in advance. I was led to believe by the supplier website that as a Canadian I could get an e-Visa in just a few days. That turned out not to be true. There was not enough time to get one the usual way, sending in my passport by mail. So I cancelled immediately, within 24 hours. Nevertheless the supplier insisted on a 60% cancellation fee. I protested to Jane at Bookmundi, who agreed this was unfair and took up my case with the supplier, who finally relented and returned all my money. So kudos to Jane at Bookmundi.”

Helpful Report

Posted 2 years ago

“Quick response on booking status ! Much appreciated !”

Helpful Report

Posted 2 years ago

“I am extremely impressed with the customer service. Emily responded quickly to my email and was able to correct the tour dates. I highly recommend using Bookmundi.”

Helpful Report

Posted 2 years ago

“After changing my plans multiple times I can’t say anything better for my booking experience. I always emailed back in a timely fashion and all my questions answered. Highly recommend”

Helpful Report

Posted 2 years ago

“Easy too book with. Lots of tours to choose from”

Helpful Report

Posted 2 years ago

“The customer service and follow-up to our many questions has been great. Jane has been extremely helpful in planning out tour. We would highly recommend Bookmundi.”

Helpful Report

Posted 2 years ago

“All is well in Bookmundi ! Great service !”

Helpful Report

Posted 2 years ago

“Everything with the website and the service worked very well. However, initially, we were not able to make the payment to Bookmundi for the trip. This turned out to be a problem with the bank rather than with Bookmundi. We also received a quick response from Customer Service.”

Helpful Report

Posted 2 years ago

“Super great support and customer service from Peter. He was very professional and very prompt to reply.” When I canceled the trip because a Travelmate had a slight issue, and I asked him to reinstate the trip two days later, he did everything possible in his capacity to revert the cancellation and put us back on the trip. He went above and beyond to support me throughout the process. He is trustworthy and reliable. I will definitely and happily ask for him to handle my booking next time. KUDOS to you Peter and team!”

Helpful Report

Posted 2 years ago

“Amazing, quick accurate updates & feedback throughout a 2 year process of booking due to Covid changes etc but during this time Sujan always had the upmost patience and responded immediately on everything i needed!”

Helpful Report

Posted 2 years ago

“Great trip with Natl Geo/G Adventures. Great customer service from Jane.”

Helpful Report

Posted 2 years ago

“Caroline was prompt and helpful. Love that she's accommodating in dealing with my requests. Hope the actual European tour srrvice will be as easy and as excellent as the booking process.”

Helpful Report

Posted 2 years ago

“Helpful with fixing issues.”

Helpful Report

Posted 2 years ago

“Very prompt answer, explicit details regarding the tour that i booked”

Helpful Report

Posted 2 years ago

“The booking experience was very good both via my direct contacts with a booking agent and using the friendly internet site.”

Helpful Report

Posted 2 years ago

“The team was fantastic with all the details of the preparation for the journey. A special thank you to Jane who was of great assistance with last minute changes to the programme.”

Helpful Report

Posted 2 years ago

“The Bookmundi description states that there is 4 hour tour. The confirmation states that there is a 3 hour tour. What am I to believe? What else is erroneous in the tour?”

Helpful Report

Posted 2 years ago

Hi Marcia, Thank you for reaching out and providing us with your valuable feedback. You are right, this tour was indeed only 3 hours, and not 4 hours per the description. We are happy to offer you a pro-rata refund, a full tour refund, or even provide you the tour for 4 hours, whichever solution you wish. We of course apologize for the inconvenience caused and can also confirm that we have rectified the discrepancy. Our Customer Service team have reached out to you regarding the above 3 solutions as well. Have a great day ahead, and thanks again for your feedback. Best, Sarah Bookmundi

Posted 2 years ago

“I have been working with Jane and she has been very helpful. She held a spot for me until I could make my deposit and secure a reservation. I appreciate and feel Bookmundi is a great tour operator. My only concern is that the price changed from the time the spot was reserved and the day I made the deposit. I am hopeful Bookmundi will honor the price at the time I reserved a spot.”

Helpful Report

Posted 2 years ago

Hi Dede, Thank you for sharing your valuable feedback regarding your booking experience with us. We will of course honour the price for which your spot was reserved for your booking, so that you get the best possible price. A customer service rep has reached out to you regarding this as well. Best, Sarah Bookmundi

Posted 2 years ago

“Sarah was excellent in sorting out the exact trip we were after. After 2 years of Covid lockdowns we were keen to get to the Artic. Sarah worked with us to ensure everything about our trip suited our needs. Happy to use Bookmundi in future bookings.”

Helpful Report

Posted 2 years ago

Bookmundi is rated 4.7 based on 731 reviews